Koons Tysons Chrysler Dodge Jeep RAM

New 866-462-4139 Dealer Website
Used 866-462-4133 Email Dealer
Service 866-462-4190

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Reviews

Average Ratings

4.4
Average based on 46 reviews
  • BEYOND MY EXPECTATIONS!

    My experience with KOONS TYSON'S CHRYSLER DODGE JEEP RAM and my salesman SHANE LEE absolutely exceeded my expectations! Shane was not only profes...

    Dealer Response

    Thanks for the review Kiki!


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    My experience with KOONS TYSON'S CHRYSLER DODGE JEEP RAM and my salesman SHANE LEE absolutely exceeded my expectations! Shane was not only professional and knowledgeable but went the extra mile by spending over a month to make sure to get me the best deal possible for my used vehicle while being sensitive to my financial situation. CHAS handled my financial paperwork and he too spent many diligent hours making this purchase happen for me. I am forever grateful to both Shane and Chas for their time and personal attention. If you anticipate purchasing a new or used vehicle, do yourself a favor and stop by Koon’s Tyson's Chrysler Dodge Jeep Ram and ask for Shane Lee. I promise you’ll be pleasantly surprised and as happy as I was leaving with your new purchase!!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thanks for the review Kiki!


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  • Great experience at Koons!

    Got my truck thanks to Thomas and Laura's wonderful help.

    Dealer Response

    Thanks for the review!


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    Got my truck thanks to Thomas and Laura's wonderful help.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the review!


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  • Great Car Buying Experience

    The price was right and was paired with excellent service. My salesman, Craig Benner, promised to have the car ready when I got there the day I wa...

    Dealer Response

    Thanks for the review!


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    The price was right and was paired with excellent service. My salesman, Craig Benner, promised to have the car ready when I got there the day I was picking it up. As I pulled on the lot, there it was all shined up and ready to go. Sales manager Erica Ramsey, came over to introduce herself and make sure everything was satisfactory. But, we also had a chat about cars in general. Jeeps, I believe, are more than a job to her. They are in her blood. Of course I that had to take the dreaded trip down the hall to the finance people. No reason to dread that at Koons. Andy and Liz took care of money and getting my new Summit titled and registered. They each went over the necessary paper work with me so I knew the purpose of each form. While there was obvious efficiency, the atmosphere was friendly and not rushed. Overall an A+

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thanks for the review!


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  • Excellent Service

    Craig Benner was an amazing car salesman to work with. He made the experience fun and painless, and was extremely kind. He was very knowledgeabl...

    Dealer Response

    Thank you so much for the review!


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    Craig Benner was an amazing car salesman to work with. He made the experience fun and painless, and was extremely kind. He was very knowledgeable about the car and made me feel very at ease when purchasing my jeep.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the review!


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  • Awful experience, manager the worse!

    Went dealership to purchase used vehicle. Salesman Billy W. was awesome! Very professional and poised. However, manager Kurt was the bottom of the...

    Dealer Response

    We are very sorry to hear you did not have a 5-star experience with Koons. We take customer service very seriously so we do thank you for the feed...


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    Went dealership to purchase used vehicle. Salesman Billy W. was awesome! Very professional and poised. However, manager Kurt was the bottom of the barrel BAD. It was 100 degrees outdoors, a long steamy day and we had been in the dealership well over one hour. We needed to quickly go get food for our children and explained that. The manager was asked to allow us to leave a substantial deposit and to return to close the deal after all paperwork was completed and we were fed. The manager absolutely refused! He also declined to even come speak to us in person...wow.

    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
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    Dealer Response

    We are very sorry to hear you did not have a 5-star experience with Koons. We take customer service very seriously so we do thank you for the feedback to we can address the complaints internally. If there is anything else we can do for you please do not hesitate to reach out directly.


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  • Out of state buy

    Fairly quick and great price on a new and rare vehicle. Traveled from NY while on vacation, and after a few times speaking via email and phone wa...

    Dealer Response

    Matt, Thank you for leaving us a review!


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    Fairly quick and great price on a new and rare vehicle. Traveled from NY while on vacation, and after a few times speaking via email and phone was in and out the same day.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Matt, Thank you for leaving us a review!


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  • Great service on my corvette

    As usual, everything was completed quickly and without interruption. I take my Vette to Koons for everything.

    Dealer Response

    Thanks for the review! We look forward to seeing you again!


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    As usual, everything was completed quickly and without interruption. I take my Vette to Koons for everything.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Thanks for the review! We look forward to seeing you again!


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  • Wasted my time

    I talked to the sales person the day before I went to the dealership so they knew that I was coming the next day. When I got there to test drive t...

    Dealer Response

    Chris, I'm very sorry to hear that you did not have a five star experience with Koons. Communication is very important to us and I will be sure to...


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    I talked to the sales person the day before I went to the dealership so they knew that I was coming the next day. When I got there to test drive the vehicle it had a flat tire and there were scratches alongside the vehicle that were not in the pictures that I saw online. However this one experience will not discourage me from going back.

    Shopped for a used car
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Chris, I'm very sorry to hear that you did not have a five star experience with Koons. Communication is very important to us and I will be sure to make them aware of the situation in order for it to be prevented in the future. If you have any other questions don't be afraid to reach out directly. We hope to see you in the future.


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  • Outstanding Customer Service

    Best customer service ever!!!! Andy and Bill delivered to me and my family an unforgettable experience. Thanks for the nice deal on the Nissan Alt...


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    Best customer service ever!!!! Andy and Bill delivered to me and my family an unforgettable experience. Thanks for the nice deal on the Nissan Altima and the Dodge Durango. I really felt as dealing with friends. Frankly, I do highly recommend to put Koon's Tyson on the top list when buying a car.

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • 2016 Jeep Purchase

    very professionally done - really enjoyed the quality facilities and the vast amount of vehicles available to review.


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    very professionally done - really enjoyed the quality facilities and the vast amount of vehicles available to review.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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