Koons Tysons Chrysler Dodge Jeep RAM

Reviews

Average Ratings

4.3
73 lifetime reviews.
  • Best experience I've had purchasing a new car!

    Best experience I've had purchasing a new car! Great salesperson and the finance department was on point.

    Dealer Response

    Thank you for the review!


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    Best experience I've had purchasing a new car! Great salesperson and the finance department was on point.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the review!


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  • Very unprofessional

    Called to express interest in a used Outback for sale. Told the sales rep I couldn't come in to look at it until the next day. He took all my info...


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    Called to express interest in a used Outback for sale. Told the sales rep I couldn't come in to look at it until the next day. He took all my information down and told me that he would text me by closing that evening to send me some pictures/more info and let me know the status. I never heard from him, so I called the next morning. Not only was none of my information in the system, but I was told the car had sold yesterday. The guy I spoke to asked the name of the sales rep I spoke to the previous day and went and found him and asked him if he had spoke to a lady yesterday about an Outback. With me right there on the phone he lied to the guy's face and denied it, saying he didn't speak to anyone about an Outback. Very disappointed in this dealer - very unprofessional experience.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Great experience! Fun to work with!

    In regards to my recent experience at Koons Tysons Chrysler Dodge Jeep Ram: "I feel truly blessed that you (Laura Allen) approached me as I walke...

    Dealer Response

    Thanks for the review!


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    In regards to my recent experience at Koons Tysons Chrysler Dodge Jeep Ram: "I feel truly blessed that you (Laura Allen) approached me as I walked in the door asking how you could help. I appreciate all the time you spent with me and how you took the time to educate and inform me on all of my options and show me features of the jeep etc. You made this experience painless, efficient and it was actually fun! From my past experience searching for a car is something that I dread and between my experience with you, Patrick, Rob and even Jeff keeping me company in the lounge I must say my opinion of car shopping has changed. In regards to my accident, I want to tell you that I was extremely proud of my first Jeep Renegade, she was a trooper and took a hit at 50 mph like a champ. My mother and I were heading home one day when someone ran a red light and plowed in to my driver side. The side curtain airbag along with the seat side airbag deployed, the engine shut off automatically and the emergency brake turned on. While completely shaken and having no clue what had happened I remembered the red 911 button on the console and pushed it, within seconds I was connected to emergency personal who already knew where I was and asked me to confirm my location. I recall my father mentioning, after seeing the scene, that he was surprised we didn't flip or get put in to a spin, we simply got pushed with the impact. Come to find out, after meeting with you, Jeep has improved brake systems that compensate for forces being put on certain areas of the car. While we did take a good hit we both were able to walk from the car to the ambulance. I recall telling my mother within days of the accident that I was impressed with how secure I felt in my seat, I hadn't realized there was a seat airbag until a week later but between that and the seat belt the car held me firmly in my seat throughout the accident. While I loved my Renegade, I knew I didn't want that particular one back (as it was also deemed a total loss), given my experience I was confident, without a doubt, that I wanted another Jeep Renegade. Thank you for helping me find another great Renegade and allowing me to stay in the Jeep family! It was a pleasure meeting you and working with you. I will be sure to send anyone interested in a car your way!" If you are interested in a Jeep be sure to work with Koons Tysons! The were friendly, fun, timely and efficient to work with, I couldn't be happier!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the review!


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  • Service for my car

    The service took less time than I expected which was great. They topped off all of my fluids which was unexpected but I was happy that they do th...

    Dealer Response

    Susan D., thank you for the high star rating!


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    The service took less time than I expected which was great. They topped off all of my fluids which was unexpected but I was happy that they do that. And they were very nice and even had someone who helped me program so things in my car.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Susan D., thank you for the high star rating!


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  • Well bought

    Excellent process from the start. Contacted the dealership based on a CARS.Com search, found the vehicle. Knowledgeable salesman, low pressure ...

    Dealer Response

    Thanks for the review!


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    Excellent process from the start. Contacted the dealership based on a CARS.Com search, found the vehicle. Knowledgeable salesman, low pressure test drive, convenient scheduling for a follow-up, it all just fell into place.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for the review!


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  • Great Service & Experience at Koons!

    My car buying experience at Koons was nothing short of amazing. I was a nervous first time car buyer and the great team at Koons Jeep made sure th...

    Dealer Response

    Thanks for the review!


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    My car buying experience at Koons was nothing short of amazing. I was a nervous first time car buyer and the great team at Koons Jeep made sure the entire process went smoothly. Their website was an awesome tool for me to get a general idea of the selection and price ranges I could expect from their dealership - I found both to be completely unmatched by any other dealership in the DMV area. I reached out and was put in contact with one of the sales managers, Patrick Sullivan who walked me through the entire process start to finish and made sure I was buying a car that I was absolutely in love with. The salesman Sam and Jimmy in Finance both handled my paperwork in a timely fashion and made sure that I completely understood everything that I was signing. James, the GM, checked in to make sure there wasn't anything else I needed. I was completely at ease and felt more than assured that I was making the right decision every step of the way. I will absolutely be a return customer in the future and would 100% recommend.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for the review!


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  • Highly recommend... but room to improve

    Really enjoyed the experience... what could have made it better... 2 things... 1) a better for my trade it aka don't try to come in 1.5k lower 2 w...

    Dealer Response

    Thanks for the five star review!


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    Really enjoyed the experience... what could have made it better... 2 things... 1) a better for my trade it aka don't try to come in 1.5k lower 2 weeks after I had it looked over bc I found your internet price for the jeep which was 1k lower than the list price and 2) for a new sales person more support from experienced reps would be ideal bc the new guy (who was awesome) just didn't know all the steps.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for the five star review!


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  • Buying a Wrangler

    I just finished the typically over complex process of selecting a Jeep Wrangler Unlimited. After months of review and visiting several dealership...

    Dealer Response

    Thanks for the review Adam! Congrats on the Wrangler!


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    I just finished the typically over complex process of selecting a Jeep Wrangler Unlimited. After months of review and visiting several dealerships, we stopped by Koons Jeep of Tysons and met with THE BEST salesperson ever, Laura Hall. Not only did Koons have a great selection of vehicles, but Laura made the process fun. Yes fun! Buying a car should be fun. I got a great deal, with the perfect Rubicon I always wanted in a low pressure environment. If you are in the market for a Jeep, it is a must to call Laura. You would be crazy not to.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the review Adam! Congrats on the Wrangler!


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  • Awsome

    Very fast and very good service I was in looking for a vehicle and they got me exactly what I was looking for

    Dealer Response

    Thanks for the five star review! Come back again soon!


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    Very fast and very good service I was in looking for a vehicle and they got me exactly what I was looking for

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the five star review! Come back again soon!


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  • Acadia Service

    Serviced my car with Steve Wauldron at Koons GMC today. I am on my third Koons SUV-because service is so outstanding. Steve is kind, efficient and...

    Dealer Response

    Thanks so much for the review Nancy!


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    Serviced my car with Steve Wauldron at Koons GMC today. I am on my third Koons SUV-because service is so outstanding. Steve is kind, efficient and direct--he makes the process easy, and I always think I am in good, trustworthy hands.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks so much for the review Nancy!


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