VA CARS, Inc

3.8 out of 5 3.8

Reviews

3.8 out of 5 3.8
185 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    December 10, 2019

    I have already had to pay 500.00 out of pocket for mechanical issues in the 2nd month of owning the vehicle. I also had to pay for towing within the first... month for an unrelated issue. They didn't even offer to compensate me for the towing cost. My mechanic says I will also need a gasket replacement on the 6th cylinder in the very least. After further inspection it is possible I will need a rebuild. I went to these guys because they were local and I thought I would get a quality vehicle. How wrong I was. The lack of communication by their Sales Department after purchasing the vehicle was equally terrible.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 21, 2019

    I have been getting the run around about MY Refund check about my GAP insurance I gotten on my 2016 Jeep Wrangler which the purchase of vehicle was great,... and was taken care of correctly, but since I have traded in Jeep for brand new volkswagon and have canceled my gap insurance having a very hard time getting Refund, but now problems when they wanted their money for it. Was suppose to get call back to pick up check, have very hard time getting the person and fixing this too long problem.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • March 12, 2013

    I enjoyed purchasing a 2004 Jeep Wrangler from VA Cars Inc. They were professional and courteous. It was well worth the 2 hour drive I made from Central... Virginia. Not only did I get a great deal, but walked out satisfied. Ace Foldesi of Gladys, Virginia

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 6 found this review helpful. Did you?
    Dealer Response

    Ace, We pride ourselves on great customer service here at VA Cars! Please tell you family and friends to come see us for any of their automotive need...s! Thank you for the great review. Scott Timberlake at VA Cars

  • 1.0 out of 5
    July 20, 2019

    I went in to look at a 2004 Taurus that was advertised. The car was filthy. A rear tail light cover was broken. There was rust on multiple spots. The... dealership asked for $600 more for the car than the internet posted price. Don't worry - I'll not be back to VaCars. The fast food litering the floors left an odor.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Mike Elliott, The Taurus you looked at was just traded-in and headed to the auction. This is not representative of our retail inventory and will be p...ulled from the internet. I apologize for any inconvenience and would like to know if there is anything that can be done to turn this review into a Five-Star review? Please contact me by email at scott@vacarsinc.com. Respectfully, Scott Timberlake Internet Manager VA Cars, Inc

  • 5.0 out of 5
    September 26, 2018

    Good customer service by Zach but manager tried to be a bit tricky to get the sale. Would use them again if the need arises.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Doreen, Thank you for the 5 Star Review! Scott Timberlake Internet Manager VA Cars Auto Group

  • 4.0 out of 5
    September 26, 2018

    Walked into Va cars and stated what I was looking for and my terms and conditions. And left satisfied. The only concern that I have is them leaving me... in the blind. They did not tell me how much the car was. I found out when I signed my contract. Smh. The owner dont have any empathy for you and your repairs. But the sales rep Kenneth was great.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kiara, Thank you for the 4 Star Review! Our dealership is committed to providing high-quality customer service and will use your comments to help us... improve. We hope you'll come back to our dealership in the future to give us a second chance. Sincerely, Scott Timberlake Internet Manager VA Cars Auto Group

  • 5.0 out of 5
    August 17, 2018

    My car buying experience was excellent. VA Car Rep Chris was awesome and he made the process very smooth and simple. They were all great people to work... with at VA Cars!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sharon, Thank you for the 5 Star Review! Sincerely, Scott Timberlake Internet Manager VA Cars Auto Group

  • 5.0 out of 5
    August 15, 2018

    The entire process was painless and the customer service was fantastic. I am very pleased with my purchased and would recommend this place to anyone.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    PJ, Thank you for the 5 Star Review! Sincerely, Scott Timberlake Internet Manager VA Cars Auto Group

  • 1.0 out of 5
    July 16, 2018

    After texting with two Peggy's who obviously where different people with different numbers and didn't communicate about me and two different sales reps... I didn't receive any of the info on the 09 Cobolt I was interested in. What I should have asked was if they even had the car because they waited for me arrive for my test drive to even check and as luck would have it they had sent it out to auction, if they ever had it. To as insult to injury they proceeded to try and stear me to newer cars and a 5 or 6 year loan. Felt like the classic bait and switch.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    We're sorry to hear that you had a bad experience. Our dealership is committed to providing high-quality customer service and will use your comments t...o help us improve. We hope you'll come back to our dealership in the future to give us a second chance. Sincerely, Scott Timberlake Internet Manager

  • 5.0 out of 5
    July 16, 2018

    Excellent Customer Service. Everyone was great and thank you to everyone involved. I would definitely repeat. Thanks again to VA Cars. I will recommend... to family and friends.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dae, Thank you for the 5 Star Review! Sincerely, Scott Timberlake Internet Manager VA Cars Auto Group

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