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Reviews

Average Ratings

4.0
2 lifetime reviews.
  • Overall a good experience, got the car I wanted.

    I bought the car they advertised (it was a used Lexus at this VW dealership) at the price I wanted to pay. Buying process wasn't as simple as I ex...


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    I bought the car they advertised (it was a used Lexus at this VW dealership) at the price I wanted to pay. Buying process wasn't as simple as I expected, due to hefty imposed dealer's restocking fee if I chose to return vehicle within required 48 hours after a Lexus dealer's pre-purchase inspection. Best part of the experience was salesman Geno, a very professional, sympathetic and patient young man, who knew how to listen and answer my questions.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great experience

    Jay and Sheen were a good team that helped me get exactly what I was looking for. I didn't even feel like they were sales men I felt like I as tal...


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    Jay and Sheen were a good team that helped me get exactly what I was looking for. I didn't even feel like they were sales men I felt like I as talking to a buddy. The price they gave me starting out was a fair price right from the start no high balling and working there way down. Trent was the closer and told me the facts, but didn't even push for a sale. Just make sure you understand the coverages Before you go to sign the contract cause the add on coverages can get lengthy and costly in the final paperwork if you choose to use them. I never enjoy going through a sales process for a car, but so far this is the first place I would actually give any stars too for a buying process. Overall I am glad I chose Tracy Volkswagon because I felt like I was legitimately taken care of with Jay and Sheen. Even after the sale they went the extra mile to make sure I understood the car and functions.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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