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Reviews

Average Ratings

4.9
270 lifetime reviews.
  • Best car buying experience ever

    Initially we were very concerned about having no choice but Saint J. Reasons were that we definitely wanted the newly released, limited availabili...

    Dealer Response

    Hi there! First I would really like to thank you for your fantastic review! We know we are the only Subaru dealership for a few miles, but we tr...


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    Initially we were very concerned about having no choice but Saint J. Reasons were that we definitely wanted the newly released, limited availability Outback 3.6R Touring in black, and Saint J was the only dealer around within 100 miles that had one on allocation. We also sold our old car privately and needed to replace it, so we were concerned about having to deal with the only game in town on buying a new car - a process we had come to dread from experience. Happily this turned into the best car buying experience in our many decades of working with dealers. Negotiations were very open, fair and friendly, the sales staff was extremely helpful and responsive to our many questions and requests, and they made the final transaction and decisions on service and warranty options quick, easy, clear and painless. The Outback was beautifully prepped, the sales person was highly knowledgeable and helpful in explaining the new high tech features before we drove off, and the car itself turned out to exceed our expectations on safety, comfort and handling. Though they are not the closest Subaru dealer, we're hoping we can arrange our schedules to work with them on service and maintenance requirements because of this initial experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi there! First I would really like to thank you for your fantastic review! We know we are the only Subaru dealership for a few miles, but we try to not make our customers feel like its their "only option". Buying a new car should be fun and fair - right? We are so glad you came in and gave us a chance to show you why "Nobody Beats a Saint J Subaru Deal!" We hope you enjoy your new Outback for many years to come, but if you find yourselves with any questions in the future (after all, there is a lot of technology in these cars nowadays) - don't hesitate to reach out to Rose. She is always more than willing to help a customer if she can. Thank you again for your very kind words - and we look forward to seeing you again when you stop in for your first service :-)


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  • Great experience

    Tom was pleasant and answered all of my questions. I felt I was treated fairly. One thing that really stuck with me is that Tom spoke to me and no...


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    Tom was pleasant and answered all of my questions. I felt I was treated fairly. One thing that really stuck with me is that Tom spoke to me and not my father. It went a long way that he recognized that I was the one buying the car and I was the one he was dealing with. I know that seems like common sense, but I have been to other dealerships that see me as a young woman and do not take me seriously. My salesman was honest, attentive and very supportive during my car buying experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Friendly Service

    Everyone helping each other out and were pleasant about it. Our salesperson was brand new but everything went smoothly because all the other sale...


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    Everyone helping each other out and were pleasant about it. Our salesperson was brand new but everything went smoothly because all the other salespeople were assisting him as needed.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Tires change

    Competent fast service friendly staff clean facilities ample parking other clients friendly even the dogs 20 words is too many


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    Competent fast service friendly staff clean facilities ample parking other clients friendly even the dogs 20 words is too many

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great experience

    Dan Verge was helpful without being pushy. He was quick to respond and knowledge about the car. He explained features about the car that that in a...


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    Dan Verge was helpful without being pushy. He was quick to respond and knowledge about the car. He explained features about the car that that in all the years we've been purchasing cars we were unaware of. Such as safety construction in the framework. Nothing long and drawn out but concise.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • New Forester

    99% of deal made by phone. The staff was friendly and courteous. Car was clean, Sales person explained cars features thouroughly.


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    99% of deal made by phone. The staff was friendly and courteous. Car was clean, Sales person explained cars features thouroughly.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent service personnel and service

    Ryan is always helpful and knowledgeable and seems to think things rhrough. Finding win-win solutions every time! Thinks of his customers.

    Dealer Response

    Thanks for your perfect review, Patsy! I’m glad to hear that Ryan was helpful and knowledgeable! We strive to provide excellent customer service, ...


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    Ryan is always helpful and knowledgeable and seems to think things rhrough. Finding win-win solutions every time! Thinks of his customers.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your perfect review, Patsy! I’m glad to hear that Ryan was helpful and knowledgeable! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Patrick Brown, SM


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  • Knowledgeable and friendly staff

    We liked dealing with Wilum Smith, the sales consultant. He is very knowledgeable and personable. Since we bought our last cars from him, Wilum ...

    Dealer Response

    Brice, you have been doing business with Wilum and Saint J Subaru for years and your review about us is truly appreciated. Enjoy your new car that...


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    We liked dealing with Wilum Smith, the sales consultant. He is very knowledgeable and personable. Since we bought our last cars from him, Wilum has always taken time to visit with us when we have had our cars serviced there over the last few years. We will come back to Wilum when our teenage son turns 16 next summer! We also liked dealing with Chris Matte as the finance manager. He was very professional and we felt well taken care of by him. Both Wilum and Chris stayed very late to help complete our purchase, which we really appreciated.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Brice, you have been doing business with Wilum and Saint J Subaru for years and your review about us is truly appreciated. Enjoy your new car that you recently purchased and we will continue the great service that you have been used to for years. Take care and happy trails. Sincerely, Raymond Gaudette, GM


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  • Great sales experience

    Sales consultant Dan Verge was excellent. He was eager to pair me up with the car I needed, and seemed determined to put together a reasonable de...

    Dealer Response

    Congratulations on your new Subaru Impreza, Thomas! Thank you for writing such a great review about your experience at our dealership!We appreciat...


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    Sales consultant Dan Verge was excellent. He was eager to pair me up with the car I needed, and seemed determined to put together a reasonable deal. After the sale he spent quite a while introducing me to the car and explaining the advanced features. He followed up by phone two days later to see how I was doing. I love the car (Impreza with all the tech features that I was interested in).

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new Subaru Impreza, Thomas! Thank you for writing such a great review about your experience at our dealership!We appreciate the feedback and are pleased that your experience with Dan was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours.We look forward to seeing you again. Sincerely, Raymond Gaudette, GM


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  • Accurate estimates of service cost

    We really appreciated the loaner car while our own car was having the timing belt replaced. I left a few items in the loaner car and our service ...

    Dealer Response

    Elizabeth, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the e...


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    We really appreciated the loaner car while our own car was having the timing belt replaced. I left a few items in the loaner car and our service rep, Corey, saved them for me. ALso, Corey was efficient and explained what services would be done and what they would cost.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Elizabeth, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the efficient service you received from Corey. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Patrick Brown, SM


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