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Reviews

Average Ratings

4.8
Average based on 97 reviews.
  • Best car buying experience ever

    Initially we were very concerned about having no choice but Saint J. Reasons were that we definitely wanted the newly released, limited availabili...

    Dealer Response

    Hi there! First I would really like to thank you for your fantastic review! We know we are the only Subaru dealership for a few miles, but we tr...


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    Initially we were very concerned about having no choice but Saint J. Reasons were that we definitely wanted the newly released, limited availability Outback 3.6R Touring in black, and Saint J was the only dealer around within 100 miles that had one on allocation. We also sold our old car privately and needed to replace it, so we were concerned about having to deal with the only game in town on buying a new car - a process we had come to dread from experience. Happily this turned into the best car buying experience in our many decades of working with dealers. Negotiations were very open, fair and friendly, the sales staff was extremely helpful and responsive to our many questions and requests, and they made the final transaction and decisions on service and warranty options quick, easy, clear and painless. The Outback was beautifully prepped, the sales person was highly knowledgeable and helpful in explaining the new high tech features before we drove off, and the car itself turned out to exceed our expectations on safety, comfort and handling. Though they are not the closest Subaru dealer, we're hoping we can arrange our schedules to work with them on service and maintenance requirements because of this initial experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi there! First I would really like to thank you for your fantastic review! We know we are the only Subaru dealership for a few miles, but we try to not make our customers feel like its their "only option". Buying a new car should be fun and fair - right? We are so glad you came in and gave us a chance to show you why "Nobody Beats a Saint J Subaru Deal!" We hope you enjoy your new Outback for many years to come, but if you find yourselves with any questions in the future (after all, there is a lot of technology in these cars nowadays) - don't hesitate to reach out to Rose. She is always more than willing to help a customer if she can. Thank you again for your very kind words - and we look forward to seeing you again when you stop in for your first service :-)


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  • Great car purchasing experience,

    For years I had been driving front-wheel drive cars around New England without a problem, but recently thought of switching to a Subaru for the ad...

    Dealer Response

    Hey there, Avi! Thank you so much for taking the time o leave us such a great review here on Cars.com! We always love to hear feedback from our ...


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    For years I had been driving front-wheel drive cars around New England without a problem, but recently thought of switching to a Subaru for the added security in winter of all wheel drive. I tried doing business with the local dealer, who not only did not meet my trade expectations, but I left feeling as if they were doing me a favor by doing business with. I tried St. J and found them welcoming and the entire car buying experience amazing, from walking into the showroom to driving home with my new Impreza. Good deal, good price, great staff, great car, an overall great experience. They have earned my future business and I will drive the forty five minutes for service. Thank you, Avi

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hey there, Avi! Thank you so much for taking the time o leave us such a great review here on Cars.com! We always love to hear feedback from our customers! We hope you enjoy your New Impreza for many years to come, but feel free to reach out to Armel if you find yourself with any questions in the future. He is great and always willing to help a customer if he can. Thanks again!!


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  • Great Buying Experience!

    I had been pricing a new 2016 Impreza base model with automatic with 5 dealers. Saint J Subaru was the only one to give me the lowest price the fi...

    Dealer Response

    Hi Brent! We are so glad to hear that you enjoyed working with John Martin while buying your new Impreza! We try to give everyone a great experi...


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    I had been pricing a new 2016 Impreza base model with automatic with 5 dealers. Saint J Subaru was the only one to give me the lowest price the first time without having to keep negotiating the price down like the other 4 dealers. John Martin was upfront, honest and great to deal with. The inexpensive Impreza is a great value!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Brent! We are so glad to hear that you enjoyed working with John Martin while buying your new Impreza! We try to give everyone a great experience while they are buying a car from us so we are glad that you are happy with your time here at the dealership. We hope you reach out to us if you find yourself with any questions in the future! We are only a phone call away and are always happy to help if we can!


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  • Facilities

    Service very good... But... Men's restroom unhealthy. Bowl & urinal not clean. Strong urine odor. Floor dirty.

    Dealer Response

    Hello there! We are glad you had a great experience with out Service Department, but we want to thank you for pointing the bathroom situation out...


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    Service very good... But... Men's restroom unhealthy. Bowl & urinal not clean. Strong urine odor. Floor dirty.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello there! We are glad you had a great experience with out Service Department, but we want to thank you for pointing the bathroom situation out to us. Our bathrooms are cleaned on a daily basis, or if we have been notified of an extra "incident", but we will keep a better eye on it from now on. Thank you for taking the time to leave us a review on cars.com! We always appreciate hearing feedback from our customers.


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  • Late As Always

    My buying experience was amazing. I had great help and found the car immediately. I own a 2012 Subaru Impreza Hatchback and I love it. However, ev...

    Dealer Response

    Thank you for giving us your feedback. We strive to get every customer's vehicle into service as close to their appointment time as possible. We w...


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    My buying experience was amazing. I had great help and found the car immediately. I own a 2012 Subaru Impreza Hatchback and I love it. However, every time I am in need of inspection or car issues and I visit Saint J Subaru they always bring my car in an hour late. Living an hour away I usually have to be very careful how long in at the dealership because I need to get back for work. The car being brought in makes it very close to the time I have to be home and I hate how long it takes to simple things. They do a great job once it's done but the wait time could be inproved.

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for giving us your feedback. We strive to get every customer's vehicle into service as close to their appointment time as possible. We would like to have the opportunity to make things right for your next appointment. If you can take the time to give us a call at 802-748-2000 and ask for Evan he will make sure that your future scheduling and appointment needs are addressed. Customer service is a huge priority and we would love to continue doing business with you.


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  • Great service experience

    I have purchased 2 vehicles from this dealership and every is very friendly and does everything they can to make their customers happy.

    Dealer Response

    Hi Maggie. First of all we want to thank you for taking the time to leave us a review here on cars.com! We appreciate your feedback! We are gla...


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    I have purchased 2 vehicles from this dealership and every is very friendly and does everything they can to make their customers happy.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Maggie. First of all we want to thank you for taking the time to leave us a review here on cars.com! We appreciate your feedback! We are glad to have your loyalty. Please make sure you reach out to us in the future if you have any questions or concerns. Thank You


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  • First Car for Son

    We were looking for a quality first car for our son, a new driver at the age of 16. Rose helped us find a 2004 Malibu with low mileage, and in goo...

    Dealer Response

    Hi Alan, thank you so much for taking the time to leave us a review on Cars.com! We are so glad we could find you a car that fit your (sons) need...


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    We were looking for a quality first car for our son, a new driver at the age of 16. Rose helped us find a 2004 Malibu with low mileage, and in good shape. We appreciate the effort of Rose and Jeff with helping us out, as we know they are parents and want the best for our son. We always try to do business locally, and St. J Subaru stepped up for us! Thank you!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Alan, thank you so much for taking the time to leave us a review on Cars.com! We are so glad we could find you a car that fit your (sons) needs :-) Feel free to give us a shout if you need anything or have any questions in the future!


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  • new legacy

    Barry was superior in helping us with the process of buying our new Legacy.As always the experience at St J was pleasant and efficient. I would re...

    Dealer Response

    Thank you for leaving us such a great review, Sandra! We are very glad that your experience here (every time) has stood above and beyond your exp...


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    Barry was superior in helping us with the process of buying our new Legacy.As always the experience at St J was pleasant and efficient. I would recommend this dealership to anyone.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving us such a great review, Sandra! We are very glad that your experience here (every time) has stood above and beyond your expectations! We hope you love your new car for many years to come, but please don't hesitate to reach out if you need us for anything in the future!


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  • my first purchase through a dealer in 29 years

    Expecting a hard sales environment, I was very pleased with the calm and professional way I was treated. The sales person understood what my needs...

    Dealer Response

    Hi Thomas! We are so glad that you took the time to leave us such a great review! We strive for a low pressure sales environment and try to give...


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    Expecting a hard sales environment, I was very pleased with the calm and professional way I was treated. The sales person understood what my needs and expectations were and did not attempt to steer me in any direction other than the one I was interested in. The negotiation on price was executed in an honest and timely manner, and I drove away in my dream car, completely satisfied. I hope the service part of the transaction will be as smooth. Thomas F. Sammon

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Thomas! We are so glad that you took the time to leave us such a great review! We strive for a low pressure sales environment and try to give our customers the best customer service possible so we are very glad to hear that that is exactly how you were treated! We hope you love your new car for years to come, but please don't hesitate to reach out if you need us for anything in the future.


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  • Worth The Trip

    I had been searching on line for a used Corvette for about a month but had confined my search to my local area. When I expanded the search I came ...

    Dealer Response

    Hi Alan. Thank you so much for taking the time to leave us such a great review! We are very glad to hear that your experience was worth the trip...


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    I had been searching on line for a used Corvette for about a month but had confined my search to my local area. When I expanded the search I came across a Corvette in Saint Johnsbury, VT at Saint J Subaru. I exchanged several e-mails with the sales manager, Mr. John Martin and after confirming all the necessary details my wife and I decided to take a drive up there (120 Miles) to inspect it and take it for a test drive. When we arrived we met with John Martin who set us up with salesman Wilum Smith. We went over the standard details of license and insurance and then we were ready. The car was cleaned and ready for us to take. We did an overall inspection of the car and operated the convertible top and all seemed fine. It is common place for the salesman to join a customer on the test drive but as this was only a 2 seat vehicle, we were able to take it alone. The test drive went well and we made the decision to make the purchase. Although it was now well past their standard closing time, John Martin, Wilum Smith and the finance manager stayed until we got everything completed which took less time than I expected. Everything was correct the first time. I opted not to take it home that night but made arrangements to come up that Saturday afternoon to take delivery. Being very fanatical about my cars, I asked that they do a full detail and put it up on a lift so that I could make one final inspection of the underside. The detailing was immaculate and the undercar inspection was fine. Their General Manager, Ray, who is a Corvette enthusiast, went over the details and controls as they were quite different from my previous Corvette. The only item missing from this car was the DVD Disk for the GPS System but they took care of this and ordered an up to date one through General Motors and had it delivered directly to my house. To end this rather lengthy spiel, I have to say that even though this was over 100 miles from my home, it was well worth the drive and time as they are fully committed to their customer’s satisfaction and I would make the drive again should the opportunity arise.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Alan. Thank you so much for taking the time to leave us such a great review! We are very glad to hear that your experience was worth the trip to St. Johnsbury! We strive to have excellent customer service and we are glad that showed during your experience here. Please let us know if you need anything in the future :-)


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