Reviews
Write a reviewI would not buy another car from this dealership.
I would not buy another car from this dealership. The salesperson (Chris McClain) lied to me and told me the car I was purchasing had two keys, when in fact, it did not. I hate being lied to by anyone, the least of all by a car salesperson. Since I trusted him, I went ahead and purchased the car only to find out after paying them, he had lied. When I asked him to make it right (after the purchase) he literally ignored me. I tried to call the manager (Chris Hong) but he ignored my calls as well. Stay away.
I would not buy another car from this dealership.
I would not buy another car from this dealership. The salesperson (Chris McClain) lied to me and told me the car I was purchasing had two keys, when in fact, it did not. I hate being lied to by anyone, the least of all by a car salesperson. Since I trusted him, I went ahead and purchased the car only to find out after paying them, he had lied. When I asked him to make it right (after the purchase) he literally ignored me. I tried to call the manager (Chris Hong) but he ignored my calls as well. Stay away.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
2nd time that I went to get my vehicle serviced and
2nd time that I went to get my vehicle serviced and nothing but amazing service. Steven Ross was very helpful when it came to helping me. 100% recommend this dealership.
2nd time that I went to get my vehicle serviced and
2nd time that I went to get my vehicle serviced and nothing but amazing service. Steven Ross was very helpful when it came to helping me. 100% recommend this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jeffry, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Land Rover South Bay and we hope to be of service again in the future.
They never disappoint!
They never disappoint! Land Rover South Bay are always honest and give excellent customer service ! I towed my car in not knowing what was wrong and the problem was diagnosed and fix within 48 hours!! You guys are the best! Especially my service provider Steven! ☺️☺️☺️☺️keep Up the good work !
They never disappoint!
They never disappoint! Land Rover South Bay are always honest and give excellent customer service ! I towed my car in not knowing what was wrong and the problem was diagnosed and fix within 48 hours!! You guys are the best! Especially my service provider Steven! ☺️☺️☺️☺️keep Up the good work !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Sherrie, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!
Always!
The staff especially Luis at so incredibly helpful and
The staff especially Luis at so incredibly helpful and kind. They take care of all my needs and then some for my 2022 Jaguar F-Type. I couldn't be happier and more grateful to Luis and Land Rover South Bay. They have a customer for life!
The staff especially Luis at so incredibly helpful and
The staff especially Luis at so incredibly helpful and kind. They take care of all my needs and then some for my 2022 Jaguar F-Type. I couldn't be happier and more grateful to Luis and Land Rover South Bay. They have a customer for life!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Superior used vehicles for sale, superior service
I never thought I would find myself wishing I could give six stars to a car dealership, but I absolutely could not recommend this dealership more. First of all, being an AutoNation business, you can expect superior quality cars given superior care and priced to move fast. I looked at quite a few cars in the country and at this dealership and in the end was given an excellent appraisal on my 2021 Ford bronco trade-in (comparable to Carmax), as well as an incredible price for a preowned BMW that had one previous owner and was in excellent condition. Carmax appraisals are good but their prices cannot touch this dealership. This was by far the best car buying experience I have ever had. Sabino, Eric and Solmaz (the finance gal) are high-quality humans who know their business and make buying a car as comfortable as possible. I will be getting my car serviced here because they have definitely earned my loyalty.
Superior used vehicles for sale, superior service
I never thought I would find myself wishing I could give six stars to a car dealership, but I absolutely could not recommend this dealership more. First of all, being an AutoNation business, you can expect superior quality cars given superior care and priced to move fast. I looked at quite a few cars in the country and at this dealership and in the end was given an excellent appraisal on my 2021 Ford bronco trade-in (comparable to Carmax), as well as an incredible price for a preowned BMW that had one previous owner and was in excellent condition. Carmax appraisals are good but their prices cannot touch this dealership. This was by far the best car buying experience I have ever had. Sabino, Eric and Solmaz (the finance gal) are high-quality humans who know their business and make buying a car as comfortable as possible. I will be getting my car serviced here because they have definitely earned my loyalty.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Ashlee, we're happy you found our staff to be so supportive during your experience here at Jaguar South Bay. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Exceptional customer service and attention to detail from
Exceptional customer service and attention to detail from the moment you drive in for service until pick-up. Kept me informed throughout the service process. Great place!
Exceptional customer service and attention to detail from
Exceptional customer service and attention to detail from the moment you drive in for service until pick-up. Kept me informed throughout the service process. Great place!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Mark, we're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care!
The service advisor was clear on what needed to be
The service advisor was clear on what needed to be provided. He guaranteed that the basic service would be conducted completely. I was going to Cerritos Jaguar for service until they were purchased by someone else. Their service declined.
The service advisor was clear on what needed to be
The service advisor was clear on what needed to be provided. He guaranteed that the basic service would be conducted completely. I was going to Cerritos Jaguar for service until they were purchased by someone else. Their service declined.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Jon was very easygoing and knowledgeable.
Jon was very easygoing and knowledgeable. Totally appreciate his excellent customer service. Made us feel like he really wanted our business.
Jon was very easygoing and knowledgeable.
Jon was very easygoing and knowledgeable. Totally appreciate his excellent customer service. Made us feel like he really wanted our business.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Rod, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
I drive 61 miles for service
I drive 61 miles for service because driving a range rover is an experience so should the service be EXCELLENCE !!!
I drive 61 miles for service
I drive 61 miles for service because driving a range rover is an experience so should the service be EXCELLENCE !!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Paula, your wonderful feedback and rating mean a lot to us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great sales experience…not so great delivery
My Dad and I purchased a used Jeep and Chris and Eric were great to work with. Unfortunately, there was a backorder on the part needed to fix an airbag recall so the vehicle needed to be delivered to my house. The vehicle arrived at my house with an EMPTY gas tank which was a little surprising when purchasing a vehicle from a Jaguar dealership (or any dealership)!
Great sales experience…not so great delivery
My Dad and I purchased a used Jeep and Chris and Eric were great to work with. Unfortunately, there was a backorder on the part needed to fix an airbag recall so the vehicle needed to be delivered to my house. The vehicle arrived at my house with an EMPTY gas tank which was a little surprising when purchasing a vehicle from a Jaguar dealership (or any dealership)!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Isabella, we're happy you found our staff to be so supportive during your experience here at Jaguar South Bay. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (310) 469-7171.
