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68 lifetime reviews.

  • March 4, 2014

    I walked in looking for a nice reliable car particularly a Dodge Charger which they so happened to have on their lot. Devin greeted me and asked me if... I wanted to test drive the car. We took it for a spin,came back and Devin said let's get you in this car. Paperwork was easy and quick. Everyone in the dealership was friendly and helpful. They even washed my car for me. I got my plates fast as well along with them calling to checked to see if my family and I were enjoying our new car. I definitely recommend them to anyone if they are looking for a nice and reliable car.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Jiovone I'm glad to see that you were happy with the way you were treated. We take a lot of pride in our customer satisfaction. Its always great to he...ar that our efforts are appreciated. Thank you for yoyr purchase. We look forward to helping you in the future.


  • 1.0 out of 5
    October 27, 2015

    My husband and I purchased a Ford F-150 from National Road Automotive on July 8th, 2015. The purchase experience was reasonably smooth. However, what ...transpired after the purchase was not. A month went by and we realized that never received any documents from the bank so we called in to National Road Automotive on multiple occasions to ask questions about why we had not received a payment book. They treated us like we were stupid and told us we had to take this matter up with Huntington Bank. We made several calls to Huntington Bank and spent a great deal of time on the phone with them, only to confirm that they had no record of a loan for our truck. Finally in the second week of September, 2 full months after the purchase of the truck, we got a phone call from National Road that our loan paper work had been sitting there all along. It was not filed properly and was therefore not processed. They said that we either had to come in and rewrite the loan or process it right away and we would have to be prepared to make 2 payments at once. We chose to make the 2 payments at once. We had no desire to come back in and spend another hour at the dealership. It was not disclosed to us, however, that since the loan was processed so late, a negative hit would go straight to our credit report. I am happy to say that Huntington Bank did eventually remove the late payments from our credit report but it should have never happened. I will also add that when we discussed this matter with Huntington Bank, their customer service reps were absolutely flabbergasted with the ethic displayed by National Road in the matter. This situation with the loan processing was absolutely positively the poorest display of professionalism we have ever witnessed. Before all this confusion happened with the loan, we also had brought the truck back in twice for minor repairs…serpentine belt replacement and brake work. The first time we dropped it off we were told someone would call us within a few hours to discuss the work that would be done and to get approval. After several hours, no one called. We called in and were told again that someone would call within an hour. Still, no call. We called again and were put off us again until the end of the day, around 4 PM when they said the truck was “ready.” We picked up the truck but no work order or invoice was provided. We had no idea of what was done to the truck, nor did anyone at National Road. The serpentine belt was replaced but the brakes felt no different. We brought the truck back soon after to have the brakes serviced again were faced this time also with poor communication and no work order or invoice. After one full and one half days in their shop the brakes behave no differently. Anytime we called in to National Road after we purchased the truck, whether it be regarding repairs or the loan, we were treated as though we no longer mattered- the sale was already made so why provide us with good customer service. The general manager, Mike Ellsworth, who made the mistake was unapologetic and short with us. In fact, nearly every time we called to discuss repairs or the loan, he was short and seemingly annoyed. We like our truck but we cannot recommend dealing with this company.

    1.0 out of 5
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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    8 people out of 8 found this review helpful. Did you?

  • 1.0 out of 5
    January 7, 2015

    I called the dealer and I also sent Email got no response from ether one. The car I wanted to buy is still there

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
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    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?

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National Road Automotive
5250 E. Main St. Columbus, OH 43213
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