Marina Del Rey Toyota

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3.8
(694 reviews)
Visit Marina Del Rey Toyota
Sales hours: 9:00am to 10:00pm
Service hours: 7:00am to 10:00pm
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Service Sales
Monday 7:00am–10:00pm 9:00am–10:00pm
Tuesday 7:00am–10:00pm 9:00am–10:00pm
Wednesday 7:00am–10:00pm 9:00am–10:00pm
Thursday 7:00am–10:00pm 9:00am–10:00pm
Friday 7:00am–10:00pm 9:00am–10:00pm
Saturday 8:00am–5:00pm 9:00am–10:00pm
Sunday Closed 10:00am–10:00pm
New (310) 695-6320 (310) 695-6320
Used (310) 695-6347 (310) 695-6347
Service (866) 694-5821 (866) 694-5821

Inventory

See all 78 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since June 2021.
One of Toyota's primary goals is to emphasize the entire ownership experience. We want to help ensure that our customers are satisfied not only at the time of purchase but as long as they own their vehicle. Offering top quality cars and trucks is of course the first step - but only the beginning. Toyota dealerships strive to match the quality of our products with the finest service in the industry.
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Service center

Phone number (866) 694-5821

Service hours

Monday
7:00am–10:00pm
Tuesday
7:00am–10:00pm
Wednesday
7:00am–10:00pm
Thursday
7:00am–10:00pm
Friday
7:00am–10:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

3.8
(694 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

SCAMMERS!!!!!

For more than 8 years, I’ve been a loyal Toyota customer, but I never had such a pitiful experience like the one I had and still having with this dealership!!! Last March, I decided to trade my RAV4 2019 for a smaller and gas saving vehicle due to the high gas prices, for my disgrace, I decided to go to Marina Del Rey Toyota, where I met a salesman named Rudy, who offered me a Toyota Corolla Hatchback, assuring that that car performance was 400 miles per tank and that it would be the best option to save money in gas (the first lie) also my RAV4 had a DashCam installed and he offered to remove it and install it in the new Corolla Hatchback for free if I made the deal (The second lie). Well, I trusted him and decided to take what he was offering me. Then after I signed the contract he asked me to come back the next day to install my DashCam, what a surprise, the next morning he texted me telling that he wouldn’t be able to install the DashCam because their service department was not allowed to do it!!!! Then, why the xxxx did he offer to do it??? But, ok, I didn’t complain about that, a week later when I had to fill the fuel tank I noticed that the car was only performing 380 miles per tank so I called Rudy to ask him why was that happening, he suggested me to fill the tank until the gas spilled so I did it but it didn’t work, since then I noticed that every time I had to recharge the fuel tank the performance was less and less, so I made an appointment during the first 30 days I got the vehicle, to check the fuel tank but the first time I took my car for this problem they wanted me to pay but I said No because I was on the first 30 days so the revision should have been done for free but they refused to do it, since then I have been there more than six times asking for help but every time I wasted my time because they didn’t want to check my car. Today my vehicle performance is less than 260 miles per tank so I am spending a lot of money on gas!!!! A month ago was the last time I was there, I talked to Mario (the manager) and also I spoke with Joy Anderson (the Client Relations Manager) they asked me to do a gas log for the next three times I had to refuel the tank so I did it and I sent it to Joy via email with the respective pictures as evidence, she quickly and kindly answered me telling that the next day she would get together with the Service Director in the morning and would get back to me… It’s been a week already since then and she hasn’t written or called me back, they definitely don’t care about their customers’ needs!!!! I am very frustrated, mad and disappointed!!! Please, don’t go to this dealership!

Dealer response

Cristal, We regret to read about your experience with Marina del Rey Toyota. I apologize for the miscommunication, and I see that we have you scheduled to come in on the 22nd to do a fuel consumption test on your vehicle. Don't hesitate to contact me if you have any questions. Sincerely, Joy Anderson Client Relations Manager (310) 821-8979

1.0

For more than 8 years, I’ve been a loyal Toyota customer,

For more than 8 years, I’ve been a loyal Toyota customer, but I never had such a pitiful experience like the one I had and still having with this dealership!!! Last March, I decided to trade my RAV4 2019 for a smaller and gas saving vehicle due to the high gas prices, for my disgrace, I decided to go to Marina Del Rey Toyota, where I met a salesman named Rudy, who offered me a Toyota Corolla Hatchback, assuring that that car performance was 400 miles per tank and that it would be the best option to save money in gas (the first lie) also my RAV4 had a DashCam installed and he offered to remove it and install it in the new Corolla Hatchback for free if I made the deal (The second lie). Well, I trusted him and decided to take what he was offering me. Then after I signed the contract he asked me to come back the next day to install my DashCam, what a surprise, the next morning he texted me telling that he wouldn’t be able to install the DashCam because their service department was not allowed to do it!!!! Then, why the xxxx did he offer to do it??? But, ok, I didn’t complain about that, a week later when I had to fill the fuel tank I noticed that the car was only performing 380 miles per tank so I called Rudy to ask him why was that happening, he suggested me to fill the tank until the gas spilled so I did it but it didn’t work, since then I noticed that every time I had to recharge the fuel tank the performance was less and less, so I made an appointment during the first 30 days I got the vehicle, to check the fuel tank but the first time I took my car for this problem they wanted me to pay but I said No because I was on the first 30 days so the revision should have been done for free but they refused to do it, since then I have been there more than six times asking for help but every time I wasted my time because they didn’t want to check my car. Today my vehicle performance is less than 260 miles per tank so I am spending a lot of money on gas!!!! A month ago was the last time I was there, I talked to Mario (the manager) and also I spoke with Joy Anderson (the Client Relations Manager) they asked me to do a gas log for the next three times I had to refuel the tank so I did it and I sent it to Joy via email with the respective pictures as evidence, she quickly and kindly answered me telling that the next day she would get together with the Service Director in the morning and would get back to me… It’s been a week already since then and she hasn’t written or called me back, they definitely don’t care about their customers’ needs!!!! I am very frustrated, mad and disappointed!!! Please, don’t go to this dealership!

Dealer response

Cristal, We regret to read about your experience with Marina del Rey Toyota. I apologize for the miscommunication, and I see that we have you scheduled to come in on the 22nd to do a fuel consumption test on your vehicle. Don't hesitate to contact me if you have any questions. Sincerely, Joy Anderson Client Relations Manager (310) 821-8979

5.0

This dealership does a great job with meeting your needs

This dealership does a great job with meeting your needs and doing the best to make sure that the car you are looking to buy is at its best. The employees and manager were incredible friendly and respectful, and they were able to answer all of my questions regarding the vehicle and registration. I would definitely recommend this dealership to others!

Dealer response

Thank you for your FIVE-Star review and recommendation of Marina del Rey Toyota. We are pleased Nafeez and Chuck accommodated all your needs while shopping for a vehicle. Thank you again, and we appreciate the kind words. Sincerely, Joy Anderson Client Relations Manager (310) 821-8979

1.0

Caution!

Caution! Beware! Do not buy a True Start Battery from Marina Del Ray Toyota. The parts manager, (Juan Cortez) does not honor the warranty nor does he prorate the battery. Mr. Juan Cortez is precisely why formal complaints are filed and followed up by a lawsuit. This was my worst experience ever at a Toyota dealership.

Dealer response

Dear Tali I am so sorry to hear about your experience in the Parts Department. Unfortunately, Toyota does require the customer to have the original receipt at the time of purchase to allow us to offer the prorated price of the battery. Please call me at your convenience if I can be of further assistance. Joy Anderson Client Relations Manager (310)821-8979

5.0

Excellent customer service I would recommend to my

Excellent customer service I would recommend to my friends family very helpful very respectful wit customers

Dealer response

Noe, Thank you for your FIVE-Star review and recommendation for Alex at Marina del Rey Toyota. We are pleased that you had a positive experience during your recent visit. Sincerely, Joy Anderson Client Relations Manager (310) 821-8979

1.0

I had an awful experience with this dealership and would

I had an awful experience with this dealership and would urge others not to waste their time. They gave me a fake verbal offer for a specific price on a new vehicle, then when I arrived at the dealership they said it was ‘off the table’. Avoid at all costs, try the downtown location.

Dealer response

Rob, Thank you for bringing this matter to our attention, and we regret to read about your recent experience. We take all comments seriously and use them to make improvements. If you would like to discuss your specific situation further, please do not hesitate to contact me. Sincerely, Joy Anderson Client Relations Manager (310) 821-8979

1.0

Bait and switch pricing. MARK-UP almost 22%

Bait and switch pricing. MARK-UP almost 22%!! I talked on phone, essentially had details worked out. I verified that price was MSRP. They only thing to work out was my trade in, so they asked me to drive down. Drove down 40 min, they passed me off to another sales person, (the person i talked to was leaving for the day) and then i got the whammy. Im so mad. With gas prices the way they are its pretty messed up to do that. I wasted time and money. Very bad business.

Dealer response

Good afternoon, We regret to hear about your recent Sales experience. We take all comments seriously and use them to make improvements. If you would like to discuss your specific situation further, please do not hesitate to contact me. Sincerely, Joy Anderson Client Relations Manager (310) 821-8979

5.0

Last year when I purchased a car from this dealership, I...

Last year when I purchased a car from this dealership, I swore I would never use them again. That experience, even though I loved the car I bought, was terrible. So, when I received a call from MDR Toyota, offering me a chance to upgrade, I was skeptical. I made an appointment with Lorenzo, however, for the next day. Was I ever surprised when I arrived! From the minute I exited my old car to the minute I drove away in my new car, I was treated with the utmost respect. Lorenzo made certain I understood every step of the process. His transparency was actually the thing that ultimately sealed the deal for me. Lorenzo also made me feel like I was the most important person in the room during our time together. What I wanted mattered which was a refreshing change from past car buying experiences. When I offhandedly mentioned that my favorite color is red, Lorenzo told me about a 2018 RAV4 that he was sure I’d love. Well, he was right! Truth be told, I had loved the RAV4 from the first time I saw one several years ago. Now, I own one, and a red one at that! I also want to thank Lorenzo’s assistant for her kind attentiveness and Chris for making the finance process painless. I have to admit, I was surprised when he said he remembered me from when I bought my last car from them a year ago, All in all, I’ll definitely be back!

Dealer response

Thank you so much for your FIVE-Star review for Lorenzo, Chris, and Angela at Marina del Rey Toyota. We appreciate you giving us another opportunity to regain your trust and make you a satisfied customer. We realize you have other dealers to choose from, but we're glad Lorenzo and the team had a chance to help you with your recent purchase. Congratulations on your new RAV4, in your favorite color Red! Sincerely, Joy Anderson Client Relations Manager (310) 821-8979

2.2

I bought a car at Marina del Rey Toyota and I paid off 16...

I bought a car at Marina del Rey Toyota and I paid off 16 months earlier, and I called them to cancel GAP insurance and they told me I couldn’t do it over the phone, I had to drive over and do it in person, (RIDICULOUS) what they don’t want to do is give you a refund for the months you are no using the insurance (it’s no need, car is paid for). I’m taking my business somewhere else for my next car.

4.8

I had an excellent experience last week. I turned in my...

I had an excellent experience last week. I turned in my leased vehicle early and got a new one. The process was easy and relatively quick. Kylee Dawson and Lorenzo Swanson were really great and made the process fun.

Dealer response

Thank you so much for your positive review for Kylee and Lorenzo at Marina del Rey Toyota. We also want to apologize for the late response; we must have missed your review in our system. Thank you again, and we appreciate your business. Sincerely, Joy Anderson Client Relations Manager (310) 821-8979

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