Santa Monica Ford Lincoln

Reviews

4.7 out of 5 4.7
70 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    November 23, 2018

    I am so happy with my 3rd car from Santa Monica Ford! Even though I know that I have options, the amazing continuity of care, best prices and great people... that work there like Howard and Bob are what keep me returning to Santa Monica Ford.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Amy, we appreciate your recommendation of our dealership! Please let us know if there is ever anything else we can do for you! Safe travels!

  • 1.0 out of 5
    October 21, 2018

    Crooks ran my credit twice then changed the deal completely thinking I would take it anyway Since they ran my credit already Promised to remove the inquiries... from my credit And never followed up Be aware

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Shay, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us ...and would like the opportunity to try and make this right with you, if we still can. Please give us a call at (310) 451-1588 and we will do our best to make this better. We hope to hear from you soon.

  • March 4, 2017

    Great experience. Really felt like they attended to me (without an appointment) very quickly.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    September 13, 2018

    Went in for a repair that took longer than expected and desired. Bruno, at Santa Monica Ford, was always keeping me updated and explained in detail all... steps they were taking, making process less stressful. Car was fixed and he and his team, were definitely accommodating and reasonable with final price.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Daniel, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. We hope you continue to choose Santa Monica Ford... Lincoln for all your vehicle needs! Take care!

  • 5.0 out of 5
    September 10, 2018

    A pleasure to work with, large enough to handle any request, small enough to handle personal service.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 31, 2018

    Kevin was great! He helped us out to get the best deal possible and gave us recommendations about which was the best car that would meet our needs. Kevin... made it easy to return our old leased car and get the new one. Overall, I’m very happy with the costumer service.

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    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 21, 2018

    My wife reached out to the sales department on availability of the last 2017 GT in inventory. She spoke with Alex, who handed her questions, assisted in... getting some pictures and scheduled a test drive. The finance process was simple, and I opted to add the warranty and full maintenance package - it even covers the clutch - for 100K miles! I love my new Pony!

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    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Christopher, we're pleased to hear everything was completed to your satisfaction! We understand it is a big decision where you purchase your car ...from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!

  • 5.0 out of 5
    August 16, 2018

    Staff are very polite and make sure that you are comfortable while they repair your vehicle

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  • 5.0 out of 5
    August 14, 2018

    Excellent service with Mr Bob Kane,we spent a lot of time discussing type of vehicle I required.Bob had to go out of town to obtain the car I wanted. Just... great service.

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    Shopped for a new car
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  • 5.0 out of 5
    August 10, 2018

    Had a very knowledgeable and friendly experience with Vernon, easy and smooth transaction for my lease.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Christopher, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe trav...els!

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