Santa Monica Ford Lincoln

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
104 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    June 20, 2020

    Santa Monica Ford makes car buying easy. They are flexible and they listen to what the customer wants.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Laura, thank you so much for your positive comments about Santa Monica Ford! We hope to be of service to you again! Take care!

  • 5.0 out of 5
    April 24, 2020

    Bob Kane did a tremendous job for us - putting us in the car we wanted at an affordable price. We would definitely recommend your dealership to friends.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Deborah, thank you for your kind words and congratulations on your new vehicle! We understand it is a big decision where you purchase your car from an...d we are grateful to have been chosen! We hope you'll consider us again in the future! Take care!

  • March 4, 2017

    Great experience. Really felt like they attended to me (without an appointment) very quickly.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    January 29, 2020

    People at Santa Monica Ford Lincoln are great. Friendly,low pressure ,very helpful. Megan Harris and Brett Howard in sales are terrific as was sales manager... Todd Shak and Simon Levy in finance. Carlos in service very kind and competent. Also like Tenesha in lease renewal.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Stephen, thank you for your kind review; we are happy to pass along your comments to the team here at Santa Monica Ford Lincoln! Our team strives to d...eliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

  • 5.0 out of 5
    January 10, 2020

    I needed some small repairs to my Ford Fusion, and took it to SM Ford. They are so polite and efficient. I got my car back in an hour on a busy Saturday... with everything fixed. It's always a pleasure to take my car there. And, they have coupons from time to time, which are always appreciated.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    January 10, 2020

    I just purchased my first truck (2020 Ranger) and my first Ford at Santa Monica Ford. I cannot stress enough how easy they made the entire process. I... lease a car every three years so I am familiar with Mercedes, BMW, Lexus, but Santa Monica Ford was by far the easiest process I have ever been through. Upon my arrival, Benny, the supervisor, was attentive and immediately made sure I was taken care of. Vernon, my sales guy, gave me a thorough overview of the truck and I felt I really knew the ins and outs before we went on the test drive. His communication was great throughout the entire process and it made my decision that much easier. Simon, the finance guy, was fast, efficient, and above all, amazingly professional! He really took all the stress out of the financial end of things and made it a real pleasure. As a woman, I have had plenty of experiences of being talked down to, dismissed, and lied to, but Santa Monica Ford was the epitome of professionalism. I cannot thank them enough for the way everything was handled and I cannot recommend this dealership enough! Thank you!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    January 9, 2020

    Ask for Howard Askenase. He knows what he?s doing and doesn?t mess around. He helped me assess my needs (I really didn?t know for sure what I wanted, a... new Aviator SUV, a Continental sedan, or Mustang convertible) and figure out the best deal I could possibly get among those three very different options. He went out of his way to make sure I was able to test drive each vehicle, and allowed me the time and attention I needed to think it over. In the end, I leased a gorgeous black Continental, and Howard found all the incentives available to make it the best possible terms.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Arlyn, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Santa Monica Ford Lincoln, we value our... customers and we look forward to seeing you on your next visit. Take care!

  • 5.0 out of 5
    January 7, 2020

    EXCELLENT, HOWEVER WE HAVE A DEFECTIVE VISOR ON THE PASSENGER SIDE. IT IS BROKEN. QUALITY CONTROL ISSUE... GREASY FINGER PRINTS AROUND THE DOORS AND PASSENGER... SEAT...

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    December 29, 2019

    Excellent service. Quick, full explanation, courteous.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We appreciate your review, Laura! We're always happy to provide excellent service. Please don't hesitate to reach out to us if there's anything more w...e can do!

  • 1.0 out of 5
    December 9, 2019

    STAY AWAY FROM THIS DEALER - UNETHICAL To sum up: -implied I am "making things hard" by wanting to read the lengthy documents they asked me to sign -unprepared... (had to return 3 times to finalize paperwork) -no-showed me for set appointments -condescending and rude -overcharged me $450 and said I was "being difficult" by wanting them to amend my paperwork to reflect the correct amount .....I could go on and on. Long story short, they were horrible. AVOID!

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Johanna, we are so disappointed to learn of this situation you have described. Please contact Ron Davis at 310-458-3010 and we will do our best to mak...e this better. We hope to hear from you soon.

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