Volkswagen Santa Monica

5.0 out of 5 5.0
Rectangle 48
Sales 10:00 AM - 7:00 PM
Service Closed

Volkswagen Santa Monica Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

10:00 AM - 7:00 PM

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

7:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2006

Our informed, knowledgeable staff will provide you with the info and choices you need to make the choice that's right fo

...

r you. VW Santa Monica has been a longtime supporter of local schools, events and charitable organizations including Heal The Bay, McKinley Elementary, Brits in LA, Santa Monica Pier and more.

"Please ask for the Internet Department"

Service

Tire Rotation

$29.95

Oil, Filter Change

$88 and up*

Multi-Point Inspection

Complimentary

Wiper Blade Replacement

$18 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

5.0 out of 5 5.0
688 lifetime reviews. Includes reviews of Volkswagen Santa Monica from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    April 9, 2019

    I had the most pleasant experience at the VW Santa Monica service thanks to Mr. Rockett. Very professional, knowledgeable, he made the whole experience... a breeze. A model of customer service. Thank you.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are so pleased to hear about your quick and effective service! We aim to please all our customers so every success story puts a smile on our faces.... Thanks again and we look forward to seeing you in the future.

  • 5.0 out of 5
    March 31, 2019

    Was at the dealership to purchase two Touaregs coming off our prior 3 year lease. The Touaregs turned out to be a fantastic investment and a superb, top... of the line ride every day of the week. Our salesperson (actually Fleet Manager) was Bridget Stennis at the time. She made everything about leasing the vehicles as easy and painless as could be. I requested that she handle the sale of the vehicles to us and she was just as professional and accommodating as she was leasing the vehicles. My husband and I each needed loaner vehicles as our cars were in the process of being certified. Bridget accommodated our request with no charge to us. Our transactions had to be changed and rewritten a few times to accommodate the various add-ons to our contracts, and I will add it was a very busy day. Our requests were accommodated with no signs of frustration or impatience. That rarely happens in real life, but that's how Bridget conducts business. The contracts and the various and inevitable changes are all about the customer's needs and wishes not hers. Her focus is on you and your transaction. Bridget is a seasoned professional who intuitively knows how to sell and accommodate the customer simultaneously. Bridget is intuitive and makes the "magic" happen during negotiations, at the point of sale, during the never-ending paperwork and finally at the delivery of your beautiful VW. If anyone wanted to watch a true professional in car sales, watch Bridget Stennis. She is the consummate professional at the very top of her profession. You will benefit from her vast experience and desire to make you a VW customer for life.

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    Shopped for a used car
    Did not make a purchase
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  • January 24, 2018

    Eric was really helpful in outlining my options and helping to secure the best price for my lease. Being new to the US, I was unsure of how leasing a car... might work but Eric guided me through the process from initial conversation, through to handing over the keys.

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    Shopped for a new car
    Did make a purchase
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    Dealer Response

    It brings us great joy and satisfaction to hear just how helpful Eric was for you. Leasing can be a very tricky process, so we're overjoyed Eric walke...d you through the whole process. We appreciate your five star review and look forward to working with you again. Regards, Volkswagen Santa Monica

  • 5.0 out of 5
    March 8, 2019

    Peyman help with some extra recall work that was needed in a quick manner and the regular service was done ahead of time Thanks again Peyman

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    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are so pleased to hear about your quick and effective service! We aim to please all our customers so every success story puts a smile on our faces.... Thanks again and we look forward to seeing you in the future.

  • 5.0 out of 5
    March 1, 2019

    Omid Moayyeri and Inez Carrillo were absolute legends during my leasing process. I wanted to get a car prior to my arrival to the U.S. and they helped... me find the perfect vehicle (VW Tiguan) at a great price. Couldn't have been smoother and with smiles all the way (yes, I could tell from over the phone). Thanks team!

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    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    February 24, 2019

    I was looking for a very specific 2019 Tiguan. I was not interested in any other car. Other sales persons I had dealt with from other dealerships were... often more interested in offering me alternatives instead of finding the car I wanted. From our first meeting, which was only on the telephone, Mark Shapiro made it his business to find the car I wanted and not waste our collective time with "alternative options". He not only found the exact car, but actually legitimately helped me out during the acquisition process. In other words, he did not just hand me off to the finance manager once we struck a deal. Instead he stayed committed to me as a customer and made sure that the remainder of the process went well and that my time was respected. That was a pleasant and welcome surprise. After having looked at and talked to 5 other VW dealerships to get the car I wanted, I am very happy to have found Mark. Thanks!

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  • 5.0 out of 5
    January 15, 2019

    I took my car in for scheduled maintenance. I was working with Carlos Fuentes. I mentioned a possible issue with the brakes. Carlos was very helpful,... courteous and professional. He checked me in quickly, noted my concerns, called me immediately once the technician informed him of the condition of my brakes, and Carlos let me know when my car was ready without my having to follow-up and call him.

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    Dealer Response

    Thank you so much for your great feedback! We are pleased that Carlos took thorough and efficient care of you and your vehicle, and we're glad that he... kept you well informed throughout your visit. We appreciate your 5-star rating and hope that you think of us again the next time you are ready for service!Regards,Sean Homayoun, General Manager

  • 5.0 out of 5
    January 14, 2019

    I've been coming to the dealership for years and the staff is always kind & helpful. However, Vitaliy Konovalov made this recent visit to pick out a new... car quick, easy and completely stress-free. He couldn't have been more helpful or accommodating. Thank you!

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    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for your very kind review and loyalty. We are delighted that you have come back to us again and that your experiences with Vitaliy have been... so exceptional!

  • 5.0 out of 5
    December 27, 2018

    The service department is excellent, they really know what they're doing. Willie Rockett, the service manager, listens and cares. Alexander Gross, one... of the salespeople, was extremely helpful and patient with my needs.

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    Shopped for a new car
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    Dealer Response

    Thank you for your time and feedback. We truly appreciate hearing from our customers and we are delighted to hear that you had an exceptional experien...ce with us! Please let us know if we can help you again in the future.

  • 5.0 out of 5
    December 21, 2018

    Bridget & Skyler were both amazing in helping me get a car that I was excited about, the pricing I was looking for and assistance with my trade in vehicle.... I arrived at the dealership not expecting to finalize a deal........... and was out the door in my new, shiny car ( I love it) in 3 hours - - - start to finish. they are real professionals and so easy to work with.

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    Dealer Response

    Hi Les, Thank you for taking the time to share your experience with us! We are thrilled to hear how happy you are with your recent experience, and we ...are equally as elated to know that Bridget and Skyler were able to provide you with exactly the vehicle and deal you were looking for! It is our goal to make things happen for you and secure your full satisfaction, and we are so overjoyed that your recent visit was a success! Congratulations on your new vehicle! Regards, Sean Homayoun, General Manager

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