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I have a fresh hassle free approach to car sales, with a true value of time as time is precious I make great use of it without the back and forth. I have a true love for travel and am a true animal lover. I can assure you top quality customer service with great follow up. With Ms. Jett Richard it is not just about the sale. I am with you thereafter for all your VW needs.","emailTxt":"bridgetterichard@lacarguy.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/2b63b1ab4781.jpg","drDealerId":14497,"dealerEmpStartDtUtc":"1054425600","industryStartDtUtc":"1022889600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":39885,"personPtyId":42994254,"firstName":"Mark","lastName":"Shapiro","titleText":"Sales Consultant","emailTxt":"markshapiro@lacarguy.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/users/markharding/shapiro.jpg","drDealerId":14497,"dealerEmpStartDtUtc":"1285891200","industryStartDtUtc":"1159660800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":39899,"personPtyId":43265475,"firstName":"Melvante","lastName":"Williams","titleText":"Sales 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Customers say my product presentations are so detailed and clear, they feel I\u001ave put them through automotive school and made them VW graduates. But the highest praise I get is people say I\u001am genuinely caring.\r\n\r\nWhen we work together, you\u001all find me knowledgeable but laid back. I want you to feel we\u001are sitting on the same side of the table, not across from each other.\r\n\r\nI\u001am an LA native. I\u001ave lived in Hollywood, mid-city, quite a few places. Graduated from Hamilton High.\r\n\r\nI\u001ave always been fascinated with the ocean and sea animals. I considered studying oceanography. Sorry to say, I get seasick.\r\n\r\nInstead, I studied music. Worked in a music store. It was great, in particular getting music before it came out.\r\n\r\nOne of my other passions is photography, including shooting from drones. I fly them all over -- coastline, desert, mountains, and everyone in between.","emailTxt":"marvinhaney@lacarguy.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/users/bradburlingham/carsales-marvin-haney.172.jpg","drDealerId":14497,"dealerEmpStartDtUtc":"1064966400","industryStartDtUtc":"1064966400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":37838,"personPtyId":39586557,"firstName":"Clement","lastName":"Lehman","titleText":"Sales Manager","shortBioText":"I am very big on customer service and have thousands of happy customers that I have helped in my 10+ years in the car business.","emailTxt":"clementlehman@lacarguy.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/users/clement-lacarguy/salesmanager-clement-lehman-003.jpg","drDealerId":14497,"certifiedEmployee":false},{"id":497331,"personPtyId":39622803,"firstName":"Inez","lastName":"Carrillo","titleText":"n/a","emailTxt":"inezcarrillo@lacarguy.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/0cd98ac571ad.jpg","drDealerId":14497,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":39898,"firstName":"Joseph","lastName":"Seymour","titleText":"Sales Consultant","shortBioText":"","emailTxt":"josephseymour@lacarguy.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/users/bradburlingham/carsales-joseph-seymour.014002.jpg","drDealerId":14497,"certifiedEmployee":false},{"id":39879,"firstName":"Michael","lastName":"Dionne","titleText":"Sales Consultant","shortBioText":"","emailTxt":"michaeldionne@lacarguy.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/users/markharding/dionne.jpg","drDealerId":14497,"certifiedEmployee":false},{"id":497350,"personPtyId":39621978,"firstName":"Alex","lastName":"Gross","titleText":"Brand Specialist","shortBioText":"I don\u001at look at my job as selling. My job is helping you find the car that\u001as right for you. I\u001all ask you questions and listen intently to your answers. I trust you\u001all find me knowledgeable, forthright and make you feel at home when you\u001are at Volkswagen Santa Monica. If you see me as a friend and helper, rather than a salesman, I\u001all consider it a job well done.\r\n\r\nI\u001am passionate about German engineering -- quality and value. I\u001am equally passionate about car shopping being fun.\r\n\r\nGrew up in the Palisades. Went to Palisades Charter High. Then the University of Colorado, where I studied psychology and business.\r\n\r\nFan of the Phillies and Eagles because I was born in Philly.\r\n\r\nUsed to work in manufacturing items for TV shows like Shark Tank, getting products made, mostly overseas, and marketing them.\r\n\r\nI have 2 cats: Cali and Lilly. They\u001are mother and daughter. One\u001as friendly, like a dog. The other is, well, not so friendly.","emailTxt":"alexandergross@lacarguy.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":14497,"dealerEmpStartDtUtc":"1443657600","industryStartDtUtc":"1443657600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":40822,"firstName":"JD","lastName":"Dotson","titleText":"Service Consultant","shortBioText":"","emailTxt":"jddotson@lacarguy.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/users/bradburlingham/serviceadvisor-jd-dotson.138.jpg","drDealerId":14497,"certifiedEmployee":false},{"id":39890,"firstName":"Mark","lastName":"Lambert","titleText":"Sales 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Volkswagen Santa Monica

Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 5:00 PM

Volkswagen Santa Monica Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

10:00 AM - 7:00 PM

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

7:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2006

Our informed, knowledgeable staff will provide you with the info and choices you need to make the choice that's right fo

...

r you. VW Santa Monica has been a longtime supporter of local schools, events and charitable organizations including Heal The Bay, McKinley Elementary, Brits in LA, Santa Monica Pier and more.

"Please ask for the Internet Department"

Service

Tire Rotation

$29.95

Oil, Filter Change

$88 and up*

Multi-Point Inspection

Complimentary

Wiper Blade Replacement

$18 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
669 lifetime reviews. Includes reviews of Volkswagen Santa Monica from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 17, 2018

    Matt Bell was fantastic to work with. He not only took excellent care of my car but he made sure I was cared for too. I hope that he is my service agent... next time!

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Rachel, Thank you so much for your very kind review! We are so delighted that Matt took care of both you and your vehicle during your recent servic...e visit, and it is a pleasure to hear of your satisfaction. Feel free to ask for him again the next time you join us! We look forward to providing you with another top-notch experience. Regards, Sean Homayoun, General Manager

  • 5.0 out of 5
    September 10, 2018

    I was kept informed by the manager for the service to the car. The transportation helped out a lot also. The service manager, Rod, made sure to inform... me about what had been done to the car and was very helpful! Very friendly.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Volkswagen Santa Monica

    Thank you so much for this great review! We are so pleased that Rod and the team provided you with such thorough and informative assistance throughout... the entirety of your service visit! We appreciate your kind words, and we hope that you will continue to confide in us to care for your automotive needs in the future.Regards,Sean Homayoun, General Manager

  • January 24, 2018

    Eric was really helpful in outlining my options and helping to secure the best price for my lease. Being new to the US, I was unsure of how leasing a car... might work but Eric guided me through the process from initial conversation, through to handing over the keys.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It brings us great joy and satisfaction to hear just how helpful Eric was for you. Leasing can be a very tricky process, so we're overjoyed Eric walke...d you through the whole process. We appreciate your five star review and look forward to working with you again. Regards, Volkswagen Santa Monica

  • 5.0 out of 5
    September 5, 2018

    I was greeted by Odell Hadley yesterday morning when I brought our VW Tiguan in for our yearly service. He made me feel like an old friend all the while... completely taking care of business. While we do live in Burbank, I always make the drive to the Santa Monica dealership for just this kind of service. Thanks Odell, and thank you to VW Santa Monica for continued stellar customer care. Joe Turano

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Joe, Thank you so much for your kind review! We appreciate your willingness to go the extra mile to work with us, and it is a pleasure to know that... your recent experience with Odell did not disappoint. We look forward to continuing to provide you with our highest quality service in the future, and we thank you for your confidence in our team. Regards, Sean Homayoun, General Manager

  • 5.0 out of 5
    September 3, 2018

    If I could give Bridget Stennis more stars, I would. She was amazing! From the moment, I walked into the dealership, she was friendly and professional... It was clear that she wanted to help me find the right car for me. Even though I told her I was just in the beginning stages of looking around and had not decided on VW, she sat down, gave me her full attention and gave me a printed quote, detailing base price, money down, taxes and monthly payment (which none of the other had done). Of course, any salesperson wants to make a sale but I never felt pushed or pressured. She followed up appropriately but not aggressively. The group she works with (that also helped) from Skylar to the finance team were excellent as well. Bridget asked me in the beginning what she could do to earn my business, and EARN it she did. It was an absolute pleasure to work with her. I will add that my situation was a little tricky. While not boring anyone with details, she really put in a lot of extra effort on my behalf to get me the car I wanted. She went above and beyond and she got it done! And I will also say this... while I was looking for a new car, I went to number of different dealerships along Santa Monica Blvd. to look at cars. VW was already one of my top choices but the last one on my list of visits (only due to location). I was frustrated when I arrived as I had found very poor service at some of the previous stops. Aside from obvious questions about the cars themselves, I walked in to each with one main question, "If I put $x down, what would my monthly costs be?" Some gave me verbal information and a few scribbled down a few numbers. Like I said above, she sat down with me and took the time to give me the information I wanted. VW wound up as one of my top three choices as far as the cars, but it was he superb service that EARNED my business in the end!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to leave Bridget this incredible review! Our customer satisfaction is our utmost priority, and we are thrilled t...hat she was so thorough in ensuring that you and each of your needs were taken care of throughout the entirety of your experience. It is always our pleasure to do all that we can to help, and we are delighted that Bridget was able to go above and beyond to ensure that you could take home exactly what you were looking for. We hope you are enjoying it! Regards, Sean Homayoun, General Manager

  • 5.0 out of 5
    September 1, 2018

    Buying a car in Los Angeles is usually synonym of hassle and waste of time but with vitaly at Wolkswagen it was a real pleasure the first sales guy who... listen to you and your expectations and do the best to reach it. So I would highly recommend his service if you are looking for a car !!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Volkswagen Santa Monica

    Thank you so much for your very kind recommendation! It's so great that Vitaliy was able to accommodate your needs, guide you to your new vehicle, and... provide you with an overall efficient buying experience! We appreciate the opportunity to do business with you. Please let us know if we may assist you with anything again in the future!Regards,Sean Homayoun, General Manager


    Worked with:
    Vitaliy Konovalov

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    August 28, 2018

    I wanted to thank you so much for having the best service person, Odell, at SM VW. Everytime I come in, I am greeted warmly and immediately helped. ... Odell goes beyond the call of duty when it comes to customer service. He makes you feel like you are the most important person and that he will make sure you feel great about being there-even when you need some serious work on your call. He really takes the time to make sure you are happy, satisfied and know that you are in safe hands and that the team will do everything to make sure that your car is being handled properly. As someone who knows nothing about cars - I really feel safe when I leave. Thank you again for having such a great employee representing Volkswagen Santa Monica. He and your team are why I have kept coming back all these years (and bragging to friends and co-workers about the incredible service I always get! Kindest regards, Catherine O'Neill - Jetta owner

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Catherine, Thank you so much for your wonderful review! It is such a pleasure to know that you are so confident in Odell and his service, and we ar...e so pleased that he consistently takes such good care of you! Your kind words mean so much to us, and we are sure that Odell will continue to provide you with the same top-notch service each time you are in need of his assistance! Regards, Sean Homayoun, General Manager

  • 5.0 out of 5
    August 27, 2018

    My grandkids came up from Carlsbad. On the trip the SERVICE light came on. Peyman Kahen at SM Volkswagen took care of it. He promised the car by 5 p.m.... but had it done by 2:30. Great service, always!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Jane, Thank you so much for taking the time to leave us this great review! The safety and satisfaction of our guests come first to us, so we are so... glad that Peyman and the team were able to take care of your grandchildren and their vehicle so efficiently! Safe travels on their trip back home! Regards, Sean Homayoun, General Manager

  • 5.0 out of 5
    July 30, 2018

    I had a great experience at Volkswagen Santa Monica. Matt Bell assisted me and he went above and beyond! The process for getting my side mirror fixed went... so smoothly. Matt even stayed a couple minutes after the dealership closed to give me my car (and on a Friday)! I can't recommend this dealership, and Matt, enough.

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    Does recommend this dealer
    Came in for service or repair
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    Volkswagen Santa Monica

    Hi Molly,It's wonderful to hear that Matt and the team were so helpful in providing you with a remarkable experience! We're so glad that they could re...solve your issue so quickly and efficiently, and moreover that you are so happy with your visit. We hope to see you again the next time you are in need of service!Regards,Sean Homayoun, General Manager

  • 5.0 out of 5
    July 24, 2018

    Brought my car to fix a fuel pump recall problem and Peyman Kahen, one of service representatives provided an excellent customer service. He is very professional... and a good communicator. Thank you!

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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
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    Volkswagen Santa Monica

    Thank you for your time and feedback. We are pleased to hear that you had such a positive experience with us. We look forward to seeing you again whe...n your vehicle is ready for its next service.


    Worked with:
    Peyman Kahen

    Service Consultant

    (5.0) 28 reviews

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