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Reviews

Average Ratings

4.9
Average based on 136 reviews.
  • Great service--can do attitude--knowlegeable,

    William Dean and the repair team did a great job fixing my car. It was ready when I was told to expect it and all went smoothly.

    Dealer Response

    We appreciate your kind words, Diane. We are glad that William could get your car fixed up and back in good running order and the service was comp...


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    William Dean and the repair team did a great job fixing my car. It was ready when I was told to expect it and all went smoothly.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We appreciate your kind words, Diane. We are glad that William could get your car fixed up and back in good running order and the service was completed in a timely manner. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Tim Ralston | General Sales Manager | tralston@jimcolemanauto.com


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  • After getting deal negotiated it was great

    Took a bit of time getting the deal negotiated and once we did, it was great


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    Took a bit of time getting the deal negotiated and once we did, it was great

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent!

    I considered Cadillac, Acura, Infinity, and BMW. While each product had its unique advantages, my final decision was based on the professionalism ...


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    I considered Cadillac, Acura, Infinity, and BMW. While each product had its unique advantages, my final decision was based on the professionalism of the sales representative. Nana is the reason I selected Cadillac. I am really pleased with my decision.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Service

    A great dealership, excellent hours and professional sales and service staff.


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    A great dealership, excellent hours and professional sales and service staff.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Awesome Service

    I live in York, PA and come to Bethesda, MD for the wonderful service and awesome hospitality. They are great!

    Dealer Response

    Gerry - Thank you for the wonderful review and for traveling to our dealership from quite a distance to do your business. We will continue to offe...


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    I live in York, PA and come to Bethesda, MD for the wonderful service and awesome hospitality. They are great!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Gerry - Thank you for the wonderful review and for traveling to our dealership from quite a distance to do your business. We will continue to offer the best service experience to each and every customer we come in contact with. Thank you again for your kind words and business. Check us out on Facebook for access to our exclusive specials. Best, Tim Ralston | General Sales Manager | tralston@jimcolemanauto.com


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  • Service Representative saves Colman - again.

    The service representative Cesar is doing the best that he can with an ATS plagued with inordinate recalls. We as proud Cadillac owners looking t...

    Dealer Response

    Hey Cheridy! Thank you for this great review! Cesar is truly an exceptional employee and we appreciate all he does for us! Thank you again and be ...


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    The service representative Cesar is doing the best that he can with an ATS plagued with inordinate recalls. We as proud Cadillac owners looking to purchase a SRX are now paused because of concerns about the constant recalls. They do get fixed - temporarily - eventually - probably. Cesar 's professional handling even when we are frustrated is what keeps us loyal Coleman customers.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hey Cheridy! Thank you for this great review! Cesar is truly an exceptional employee and we appreciate all he does for us! Thank you again and be sure to like us on Facebook to get all the good deals! Best, Tim Ralston | General Sales Manager | tralston@jimcolemanauto.com


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  • Great Customer Service

    I was called promptly and told what services were recommended and how much they cost. I was called again as soon as they were completed. They ...

    Dealer Response

    Karen - We appreciate your input. Glad to hear that you are pleased with the service we offer here at Jim Coleman Cadillac. If there is anything m...


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    I was called promptly and told what services were recommended and how much they cost. I was called again as soon as they were completed. They also gave me a quote to repair a backlight (which I didn't even ask for). Very happy!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Karen - We appreciate your input. Glad to hear that you are pleased with the service we offer here at Jim Coleman Cadillac. If there is anything more we can do for you please come back and see us any time! Take care! Best, Tim Ralston | General Sales Manager | tralston@jimcolemanauto.com


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  • Coleman Cadillac Purchase Experience

    The entire purchase experience was excellent. Staff went out of their way to accommodate my interests, present a great deal, and then work out the...

    Dealer Response

    Thanks for your outstanding review, Terry! We strive to provide excellent customer service, and we're glad that this was the case for you! Please ...


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    The entire purchase experience was excellent. Staff went out of their way to accommodate my interests, present a great deal, and then work out the details particular to my situation.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your outstanding review, Terry! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Kind regards, Tim Ralston | General Sales Manager | tralston@jimcolemanauto.com


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  • Honest service. VERY clean facility.

    Every one was very friendly. The work was done well. I thought I needed a repair, and they could have replaced my wiper mechanisism, but they sh...

    Dealer Response

    Joan, thank you for sharing this great feedback with us. We feel our service department is what makes Jim Coleman Cadillac special. Reviews like y...


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    Every one was very friendly. The work was done well. I thought I needed a repair, and they could have replaced my wiper mechanisism, but they showed me I did not need the repair. Their honesty saved me from spending money needlessly. I appreciate their integrity.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Joan, thank you for sharing this great feedback with us. We feel our service department is what makes Jim Coleman Cadillac special. Reviews like yours help us to make sure that we're meeting the needs of our customers and were glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Kind regards, Tim Ralston | General Sales Manager | tralston@jimcolemanauto.com


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  • Excellent service

    Great dealership and service. Marty has always been top notch and goes the extra mile to make we completely understand what's going on and what ne...

    Dealer Response

    Thanks for your awesome review, Ivan! I'm very happy to hear that Marty was of such great help to you. He takes pride in his customer service and ...


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    Great dealership and service. Marty has always been top notch and goes the extra mile to make we completely understand what's going on and what needs to be done with our vehicle.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your awesome review, Ivan! I'm very happy to hear that Marty was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Warm regards, Tim Ralston | General Sales Manager | tralston@jimcolemanauto.com


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