Diablo Subaru of Walnut Creek Hours
At Diablo Subaru of Walnut Creek, we do not want you to work for your vehicle. We want to help you find the vehicle that
works for you. We are convenience, availability and the quickest route to your next pursuit. From the daily commute, to the ends of the earth, owning a Subaru is a lifestyle. A lifestyle built on the freedom to explore all the things you love most. And that's not something that can be bought. Diablo Subaru of Walnut Creek. It's Who We Are!
"Close to everything. Conveniently located off the 680 freeway in Walnut Creek, near 242, 24 & 4 interchanges."
Oil, Filter Change
$29.95 and up*
Oil, Filter Change (Premium)
$49.95 and up*
Read reviews that mention:
Great dealer and our sales person Marissa Anderson was professional and provided an excellent customer service experience. The wife and I had a great... time purchasing a 2019 Ascent Touring SUV from this dealership.
Ted, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do... for you.
If i can rate this dealership No star at all I will. I owned two Subaru and both came from this dealership. My first one was Impreza on 2013 and second... one was Forester on November last year 2018. I didn’t have any problem at all on my Impreza. The sales man was great and the service was great! Until after I purchased my second one last year. It was horrible horrible experience. Our sales man was absolutely complainer. He complained when they had to stay overtime to close the deal with us. His name is Adriel Deo. Next was the finance manager. I forgot her name but she was the only finance officer at that dealership. She even said oh you made the right choice to trade your Toyota car to Subaru. She was helpful until we supposed to get refund for over paying our balance in Toyota. I had to reach out to our sales rep which is not helpful at all. I guess this is expected from him since he is a complainer in the first place. What do you expect of going extra mile? Nothing!!! He said He reached out to the finance department but no call back. He said they are busy!!! I had to send long text to him that If you and your finance officer were busy, I was also busy. I know the meaning of busy. I am a Director and I know how busy means!!! He thinks that I am so stupid. Of course you don’t want to bother to help because you already got my business! I had to google search the general manager for that branch to escalate my issue. Then they reach out that my refund check was ready few days ago and never heard anything when it was issued! I guess if no complain, i wont get my money back! Simple as that! My recent issue was the windshield. It was broken out of nowhere. I only had the car last November which is 7 months ago and cracked in half because of the rock chip they said. I never hit and rock and no idea how it did occur and of course what do you expect? No help!!! The service manager said sorry it is rock chip and we can’t do anything. I even asked to talk to his manager but gave the 1-800 number of Subaru! Again, he thinks that I am plain stupid! If it is rock chip, will it crack in half like that? I owned different cars all through my life. Toyota, Subaru, Honda, Mazda and when there is rock chip, it never ever crack in half. The thing is, it cracked out of no where. If it is only our fault, I wouldn’t complain at all and dont mind to pay for our mistakes. But absolutely not a rock chip! It was faulty windshield!!! Anyway, we went to Safelite to get it fixed. All i can say is, I will never ever come back to this dealership to purchase new Car! Unfortunately i will still see them every year due to the oil maintenance package i bought:( But no choice because it was lifetime oil change. I hope that people will see this feedback and take this into consideration when purchasing car from this dealership! Customer service does make a difference to every organization out there and this dealership doesn’t have it at all!
Great sales staff, although pushed the prepaid service program a bit hard, which I did not think was that great of a program. Didn't appreciate that.... Got a fantastic car and an excellent price. Very professional staff. Service facility is going through renovations, so not great right now, but should be very nice when done (soon). Previous experience in service was a little lacking in terms of customer experience (3 employees standing around chatting while customers are standing there waiting to be helped). However, my most recent visit restored my faith. Received outstanding service from Taylor. All in all, a great location, fantastic cars, excellent pricing. Overall, no regrets and I would shop there again.
Besides the frustration and aggravation of certain staff attitude, incompetence, false promises, and nearly impossible to get a hold of someone on the... phone in the service department that can help, the current situation is as follows: Purchased SUV 3-24-19. Picked up vehicle on 3-27 or 28. After 1-2,000 miles air conditioner (AC) started blowing hot air when set to 70 degrees. Took SUV to dealership 5-11 to inspect AC and a loose window trim. After 6 hours, service agent called to say loose trim was fixed, but found no issue with AC. Came back to pickup SUV and found trim was not fixed and still loose. service agent said come back 5-18 to get it fixed and will order a new trim just in case there is a physical issue with the trim. I told service agent AC needs to be inspected again on 5-18 more thoroughly. I told service agent I haven’t had a single issue with my 6 year old Honda Accord AC. service agent said “well this isn’t a Honda.” 5-18 left SUV with dealership. After 8 hours, still no call from dealership. I came in around 4pm to get an update. service agent said they are still working on the SUV trim, but found the AC was blowing 104 degrees when set to 70 degrees. service agent came back and said they need to order a new trim because they cracked the original when they were inspecting it and on 5-11 ordered the wrong trim to replace it. service agent said come back on 5-31. 5-19 i contacted subaru.com customer service about the trim issue. they were dismissive and said to try another retailer or continue working with the same one. the nearest alternative retailer is about 45min-1hr away due to traffic. this would be extremely inconvenient for my family. called dealership parts department between 5-19 and 31 to confirm if the correct trim came in this time. they confirmed yes. Dropped off SUV 5-31. got a rental sedan from dealership that is significantly smaller than SUV. a few hours later got a call from service agent that engineer could not figure out issue with AC and will need more time to investigate until 6-5. service agent also said the wrong trim came in again and would need to reorder. rental sedan had a lagging and malfunctioning touch screen that controls radio, GPS, and other features. screen also froze for half the day on 6-1. On 6-3 and 6-4 we left a voicemail for service agent to call us back with an update on our SUV. 6-5 got a call back from service agent and said they think issue with AC was low refrigerant liquid. This makes no sense because the vehicle is new and only has 3,000 miles on it. They said AC is working good now after they flushed and added refrigerant. service agent also said the wrong trim came in again (voice mail from service agent said parts department gets confused between their left and right side) and they broke another piece on the SUV, something made of chrome and would need to order that too. Service agent promised to call with an update 6-6 in the morning. 6-6 got no call and so i called 5pm to get an update. spoke with a manger and he said he doesn't know what's happening with the SUV and will update me on 6-7 after they inspect the AC more and complete trim installation. throughout the process i have gotten no apologies for the lack and incompetent service my family has received. we are still waiting to get our SUV back.
I emailed the dealership with the price I wanted to pay and they sent me back a quote for that price! Easiest car buying experience I have ever had. I... would absolutely be back.
Wow - this has to be the most dishonest dealership I've ever encountered. I purchased a 2018 car along with a maintenance contract. I cancelled the contract... shortly thereafter. It's been 2 months now and they will not refund my money. I've been given excuse after excuse. Even their Finance Manager acknowledged their excuses are ridiculous. Apparently they need the money.
Never Again, it's upsetting to hear that you did not receive your refund. Please respond directly to me, email@example.com and I'll get this pushed ...through.
Was looking for a new car for my son and he liked the Subaru BRZ. I made an appointment to come in for a test drive, and left that same day with a new... car. There was no pressure to buy like at some dealerships and the salesman was very nice . All in all we had a good experience and would recommend this dealership
Hello, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Hav...e an awesome day!
challenging to have knowledgeable sales people - they just want you to leave your bank account. Service dept. need to - Dustin is great - others will... act busy to avoid helping a customer.
Hi there, I would like to get some more details about your experience with us. Our manager would really like to speak with you more regarding this mat...ter. Please reach out to us at (925) 937-6900. We look forward to hearing from you.
Excellent staff. Easy to understand. I loved the fact that they owned their mistakes no matter how minor! Class act!!! I would recommend you to everyone!... Thank you!
Friendly staff and prompt service, and all the maintenance work was satisfactory.