Jim Coleman INFINITI Hours
We appreciate you taking the time today to visit Jim Coleman INFINITI in Bethesda. Our goal is to give you an interactive tour of our new and used INFINITI inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our INFINITI dealership in Bethesda, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our INFINITI dealer web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content
"Our Cars are Great but our People are Better"
Wheel Alignment (AWD)
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DESERVES ZERO STARS!!! Absolutely the WORST car buying experience I've ever had. I live in Baltimore and at 230 pm coordinated to come look at a car around... 330pm. I arrived at 350pm and the sales rep, Brian Vierra, was not there. No problem, I thought, I'm running a bit late and was greeted by another member of the staff. We took at look at my old car for a trade in appraisal and came back to the desk. I then overheard a conversation in which two employees said, "I can't get it started." I had a sinking feeling they meant the car I was there to look at. An employee came back in and told me that staff had been trying to start the Honda Civic I was there to look at with a Honda Pilot key. Approx 5-10 minutes later (so 410ish) Brian finally arrives and tells me that the car is "blocked in" and they need to find some other keys to move the blocking vehicle. He directs me to a desk where I sat for around 15 minutes. At 430 I went up to see what was going on. Brian tells me that 1. the Civic was dead and needed a jump start --so the story about it not starting due to a key error seems like bs. 2. was unable to answer my question why the battery was dead, other than to say it had been detailed 3-4 days ago and that "maybe" someone left a light on 3. told me that the car was out of gas and needed to be filled up. It seems they had no intention of telling me the vehicle was having problems had I not asked. So to summarize, grossly incompetent and dishonest.
Needed to make some repairs. They took longer than expected and it was a lot more expensive. They simply did a lot of unnecessary work. No response from... management.
Both my wife and I enjoyed the whole car buying process at Jim Coleman infiniti. I originally exchanged emails with Kirk Saraydaroglu. He was very nice... and patient to explain and answer all of my questions. We finally went to the dealer over the weekend and got the car. No pressure whatsoever! It went exactly the way we expected. Fred the finance person was very nice, also. Promised them to go back when I buy my infinity... Highly recommend!
Dear Peter K., Thank you very much for taking your time to write a review on your recent experience. We are extremely glad that you had a great exper...ience with our staff!
I did not find them very professional. A single repair for a tree branch on the roof was a lot more expensive than they said it would be. They did not... even call me to give me the new estimate.
Wonderful dealership! I drove 2 hours to visit this dealership had an appointment with Brian and he showed me 3 cars I was interested. He did a fantastic... job explaining the different packages and really new his stuff on the car! You should Definitely ask for him! Ryan the GM came through with a price that worked perfectly and made sure I was completely happy with my purchase! Jass in finance had me in and out so I could get back to my kids before dinner! Overall the best experience I’ve had purchasing a car! Even with all the construction it worked out perfectly!!
A few months ago my husband and I purchased a QX80 from Jim Coleman Infiniti. We worked with a sales person named George Sanchez. We went to Jim Coleman... hoping to buy a dependable family vehicle, which we would need in the future. We were assured that the vehicle we were purchasing received a complete diagnostic check and all major work on the truck had been done. We were promised the car would be ready for us to pick up and drive home the next day. Unfortunately, we did not receive the car until five days later. We suspected that there was something with the truck that the dealership was trying to hide. We were assured that the vehicle was in very good condition and that there were no major repairs that would need to be done anytime soon. We were offered 5 free oil changes for our trouble. 5,000 miles later, we take the truck in for the first oil change. We were told that in the near future, we would need spark plugs. Two weeks later, the truck's engine light came on and we took it in for service again. We were told that the truck would needed a catalytic converter and the repairs would cost about $3,000. I don't know what kind of truck they sold us. How in the world do we need this much repaired after driving a 4 year old truck only 5,000 additional miles? I am 2 months away from my due date and it is very stressful knowing that this dealership clearly hid from us that this truck needed major repairs done. I have never experienced this much deceit during the car/truck buying process as experienced while dealing with Jim Coleman Infiniti. I would not recommend this dealership at all. I would however recommend going to Lexus of Rockville. I was able to get a great deal from Wille Savage on a used, 3 year old, Lexus GX 460. I have driven the truck about 10,000 miles so far and have had no major issues.
I was inquiring about a QX80 (Dark Currant) online. I wasn't there physically, but I felt like I was. Great online Customer Service - Thanks!
Just Bought a Mercedes from Jim coleman . I had to travel from Plattsburgh NY. But the salesman Kirk Saraydaroglu made it very easy for us. Love the car.... As good as was promised. Buying experience was excellent. Other manager also made the process very easy and quick. will recommend this dealership
Sou provided exemplary assistance during a service call this week. Sou earned for the Coleman enterprise the loyalty of this customer.
I recently was in shopping for a new car. I found the experience satisfying and very unlike other car buying experiences in that it was so positive. I... met with both the General Manager and Amhad. They were polite, professional and made the process a pleasant one. I will not hesitate to buy from this dealership again!