Jim Coleman INFINITI

When I began searching for a vehicle, I narrowed my choices down to two cars, one of them being the Infiniti QX50 Sensory. While researching online, the Infiniti dealership in Bethesda came up, and since I was already nearby, I decided to stop in. From the moment I walked through the door, I was greeted warmly by everyone. I let the receptionist know I was interested in test driving a vehicle, and the General Manager, Rasean, happened to be walking by and personally introduced me to my salesperson, Stephen Lall. I made it very clear that I did not want to feel pressured, as I was still in the decision-making process. Stephen completely respected that. We went for a test drive, and I shared that I really liked the vehicle. He asked if I was interested in purchasing that day, and I explained that I planned to test drive another car before making my final decision. He simply asked if he could follow up — there was absolutely no pressure. After visiting another dealership, I immediately noticed the difference. Other sales teams contacted me multiple times a day. That was not my experience here. The Infiniti team respected my space and allowed me time to decide comfortably. After about two and a half weeks, I returned and purchased the Infiniti QX50 Sensory, and I am extremely happy with my decision. The vehicle is smooth, comfortable, and truly feels like the right fit for me. The seats are especially comfortable, and the overall driving experience has been excellent. I did return briefly for a minor detail, and Eric in the service department was very helpful and took the time to review everything again to ensure I was satisfied. What stood out most throughout my experience was the professionalism, patience, and respect shown by everyone at the dealership. I would confidently recommend this team to anyone looking to purchase a vehicle. You will not be disappointed in the care and service you receive.

When I began searching for a vehicle, I narrowed my choices down to two cars, one of them being the Infiniti QX50 Sensory. While researching online, the Infiniti dealership in Bethesda came up, and since I was already nearby, I decided to stop in. From the moment I walked through the door, I was greeted warmly by everyone. I let the receptionist know I was interested in test driving a vehicle, and the General Manager, Rasean, happened to be walking by and personally introduced me to my salesperson, Stephen Lall. I made it very clear that I did not want to feel pressured, as I was still in the decision-making process. Stephen completely respected that. We went for a test drive, and I shared that I really liked the vehicle. He asked if I was interested in purchasing that day, and I explained that I planned to test drive another car before making my final decision. He simply asked if he could follow up — there was absolutely no pressure. After visiting another dealership, I immediately noticed the difference. Other sales teams contacted me multiple times a day. That was not my experience here. The Infiniti team respected my space and allowed me time to decide comfortably. After about two and a half weeks, I returned and purchased the Infiniti QX50 Sensory, and I am extremely happy with my decision. The vehicle is smooth, comfortable, and truly feels like the right fit for me. The seats are especially comfortable, and the overall driving experience has been excellent. I did return briefly for a minor detail, and Eric in the service department was very helpful and took the time to review everything again to ensure I was satisfied. What stood out most throughout my experience was the professionalism, patience, and respect shown by everyone at the dealership. I would confidently recommend this team to anyone looking to purchase a vehicle. You will not be disappointed in the care and service you receive.

Purchased multiple cars from Jim Coleman. Professional dealership. Salesman, Marvin was easy to deal with. Highly recommend.

I was pleasantly surprised when Milad took the lead in my purchase of a fairly new, but used Infiniti. He understood my concerns, my budget and my angst. He was able to make happen what seemed to be turning into an arduous situation. Malik, as well helped me to understand the mechanics of the car since it had been 20 years since I purchased a car; and the mechanics have vastly changed. They were pleasant, kind and efficient.

Lower pressure dealer. Good price, willing to work with me, efficient throughout the buying process. Professional.

Follow up service needs vast improvement. General Manager made an effort to correct the experience afterwards. Customer service and product training is highly recommended. While employees’ jobs may be exhausting, the customer is looking for a pleasant experience especially while having to spend a lot of money.

I had purchased 2 Infiniti Q45's back in the 1080's and enjoyed my experience then. The current experience was equally pleasant.

I had a very pleasant experience buying a used Nissan Leaf a few days ago. Terry Greer was upfront with the numbers for purchasing the vehicle and made it easy to proceed. Kayla, the finance officer, also was excellent in finding the best loan. I am very happy with my purchase. I appreciate them and glad to know there are reputable dealers. And so glad to be helping the environment by going EV with an affordable vehicle. Thank you both Terry and Kayla.

I would give Coleman Infiniti high marks in every category but two stand out particularly: first the personal service I received from Enrique was very welcoming and informative. And second, I was in the market for running boards for my QX60 and he was quick to find and order just the right ones for my car and have them installed in less than a week. I also like that he remembers me and uses my name when welcoming me.

I always have a pleasant experience when I have my vehicle serviced. Every is very friendly and the maintenance and service is outstanding.