Jim Coleman INFINITI Hours
We appreciate you taking the time today to visit Jim Coleman INFINITI in Bethesda. Our goal is to give you an interactive tour of our new and used INFINITI inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our INFINITI dealership in Bethesda, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our INFINITI dealer web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content
"Our Cars are Great but our People are Better!"
Wheel Alignment (AWD)
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I was inquiring about a QX80 (Dark Currant) online. I wasn't there physically, but I felt like I was. Great online Customer Service - Thanks!
Just Bought a Mercedes from Jim coleman . I had to travel from Plattsburgh NY. But the salesman Kirk Saraydaroglu made it very easy for us. Love the car.... As good as was promised. Buying experience was excellent. Other manager also made the process very easy and quick. will recommend this dealership
Both my wife and I enjoyed the whole car buying process at Jim Coleman infiniti. I originally exchanged emails with Kirk Saraydaroglu. He was very nice... and patient to explain and answer all of my questions. We finally went to the dealer over the weekend and got the car. No pressure whatsoever! It went exactly the way we expected. Fred the finance person was very nice, also. Promised them to go back when I buy my infinity... Highly recommend!
Dear Peter K., Thank you very much for taking your time to write a review on your recent experience. We are extremely glad that you had a great exper...ience with our staff!
Sou provided exemplary assistance during a service call this week. Sou earned for the Coleman enterprise the loyalty of this customer.
I recently was in shopping for a new car. I found the experience satisfying and very unlike other car buying experiences in that it was so positive. I... met with both the General Manager and Amhad. They were polite, professional and made the process a pleasant one. I will not hesitate to buy from this dealership again!
Customer service is always evident when you experience a problem and when I had a problem I felt like I was dealing with amateurs. No problem resolution... and zero follow up.
Good morning Mo, We sincerely apologize that you feel this way after your visit to our service department. We strive to be the best in what we do, and... provide the best of customer service. Please allow our Service Manager; Dale Kerns or our General Manager; Robert Shrader to step in and try to resolve any outstanding issues. Give us a call at 301-469-2100 We look forward to hearing back from you and we'll do everything we can in efforts to make things better for you.
After visiting many other dealerships in the area, I found Jim Coleman Infiniti in Bethesda to be an excellent place to buy a car. Ahmad was extremely... informative of the model I had chosen and was open about the car, history etc. The purchase of the vehicle was a very smooth transaction, I couldn't have been happier! Also, there was a hurdle in the delivery of the vehicle as I am about an hour from the dealership. Ahmad and another co-worker volunteered to follow me home with the purchased vehicle and an additional car so I wouldn't have to drive back to Bethesda! Ahmad went above and beyond to make my purchase exceptional! Thank you!!!
Dear tcnyrs, Thank you very much for taking your time to write a review about Jim Coleman Infiniti and your sales consultant Ahmad Hanif. We are extr...emely happy that you had a great experience at our dealership and that your automotive needs were met to your satisfaction. Please do not hesitate to contact us should you need further assistance. Happy motoring!
Let me first say thanks to my sales consultant Ahmad Hanif and your dealership for making this THE most pleasurable buying experience in my life. I appreciated... the knowledge you brought to the table in the Infiniti models and for overall making me feel like a "preferred customer" despite my credit. I cannot thank you enough. My ride home was great despite the traffic. I will be sure to pass on your card to those I know because you really restored my faith in salesmen. Thank you!!!
Dear tjohnson79, We greatly appreciate you taking your time to write a review about Jim Coleman Infiniti and your sales consultant Ahmad Hanif. We are... extremely happy that you had a great experience at our dealership and that your automotive needs were met to your satisfaction! Please do not hesitate to contact us should you need any further assistance. Happy motoring!
Worst service I ever had. They took my car for a fix but never called me back. When I reached out to them, they promised to let me know when my car should... be ready. Never happened. When I DROVE to them the next day, they apologized, promised to return my car in a week. It took them more than three weeks to fix it finally and during this time again they wouldn't answer my phone calls or wouldn't return me calls. NOT RECOMMENDED
Hi there , I just want highlight the way my visit was handled , first I drove a renter car from my residence to your dealership , I was greater by one... of your sale person ,I was waiting for almost 15 m , he came over and I told him that I was interested in 2008 fx 35 , and I don't have any money to put down , hey here , (you gotta see his face ) he just dropped , he said fill this application and go home ,I'll call you when my manager get to review it , I said no problem since than I didn't hear from him, I called day later and I tried to remind him of my visit , it's was along silence after that he replied oh yes ABDOU ,let call you in a few , he never did I called the dealer, this young lady answered the phone and I told her that I wanna speak to xx ,she asked for my name and put me on hold she came back in a hint ,and told me he is busy , you wanna leave him a message ? I said ok ? Just tell him that I have 7000$ to put down for the car that I want ok ? She ok i let him know , believe it or not this xx called me back exactly in 37 seconds , I said I knew it ,I didn't pick up the phone , he called again and again whoop leaving messages apologizing to me for the inconvenience , it's right there your actions speak for its self , that the you treat people , or maybe am not the kind he is looking for , please, the only reason I need the car cause am father I have kids to drop off and pick up from school , I waisted a lot time for no reason , if your Customer service is based on color or who you are , I do have something that worth more than money or color : dignity and pride that the only thing I came with to this country , and I will die with it , thank for your time was a great pleasure knowing where I was standing before making any mistakes , and I believe mrJIM COLMAN standards don't tolerate this kind of behavior , and believe me I will get to one way or another , because these things need to stop , and I will :::)
Abderrahmane, Thank You for your feedback regarding your visit to our store. I can assure you that this type if interaction is not typical and we wil...l investigate your concerns. Your comments indicate several issues and we will use this valuable feedback to improve our sales process. Again, Thank You for your feedback and if you would like to visit our showroom again, we will have a Sales Manager assist you during your visit to ensure a very positive experience.