Jim Coleman INFINITI

Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 7:00 PM

Jim Coleman INFINITI Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

12:00 PM - 5:00 PM

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since July 2002

We appreciate you taking the time today to visit Jim Coleman INFINITI in Bethesda. Our goal is to give you an interactive tour of our new and used INFINITI inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.

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At our INFINITI dealership in Bethesda, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our INFINITI dealer web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content

"Our Cars are Great but our People are Better"

Service

Car Wash

Complimentary

Detailing

$174.95

Brake Replacement

$389.95

Wheel Alignment (AWD)

$179.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.0 out of 5 3.0
16 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    June 30, 2019

    DESERVES ZERO STARS!!! Absolutely the WORST car buying experience I've ever had. I live in Baltimore and at 230 pm coordinated to come look at a car around... 330pm. I arrived at 350pm and the sales rep, Brian Vierra, was not there. No problem, I thought, I'm running a bit late and was greeted by another member of the staff. We took at look at my old car for a trade in appraisal and came back to the desk. I then overheard a conversation in which two employees said, "I can't get it started." I had a sinking feeling they meant the car I was there to look at. An employee came back in and told me that staff had been trying to start the Honda Civic I was there to look at with a Honda Pilot key. Approx 5-10 minutes later (so 410ish) Brian finally arrives and tells me that the car is "blocked in" and they need to find some other keys to move the blocking vehicle. He directs me to a desk where I sat for around 15 minutes. At 430 I went up to see what was going on. Brian tells me that 1. the Civic was dead and needed a jump start --so the story about it not starting due to a key error seems like bs. 2. was unable to answer my question why the battery was dead, other than to say it had been detailed 3-4 days ago and that "maybe" someone left a light on 3. told me that the car was out of gas and needed to be filled up. It seems they had no intention of telling me the vehicle was having problems had I not asked. So to summarize, grossly incompetent and dishonest.

    1.0 out of 5
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    4.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 18, 2019

    Needed to make some repairs. They took longer than expected and it was a lot more expensive. They simply did a lot of unnecessary work. No response from... management.

    1.0 out of 5
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    3.0 out of 5
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    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • November 12, 2014

    Both my wife and I enjoyed the whole car buying process at Jim Coleman infiniti. I originally exchanged emails with Kirk Saraydaroglu. He was very nice... and patient to explain and answer all of my questions. We finally went to the dealer over the weekend and got the car. No pressure whatsoever! It went exactly the way we expected. Fred the finance person was very nice, also. Promised them to go back when I buy my infinity... Highly recommend!

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Peter K., Thank you very much for taking your time to write a review on your recent experience. We are extremely glad that you had a great exper...ience with our staff!

  • 1.0 out of 5
    June 12, 2019

    I did not find them very professional. A single repair for a tree branch on the roof was a lot more expensive than they said it would be. They did not... even call me to give me the new estimate.

    3.0 out of 5
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    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    December 20, 2018

    Wonderful dealership! I drove 2 hours to visit this dealership had an appointment with Brian and he showed me 3 cars I was interested. He did a fantastic... job explaining the different packages and really new his stuff on the car! You should Definitely ask for him! Ryan the GM came through with a price that worked perfectly and made sure I was completely happy with my purchase! Jass in finance had me in and out so I could get back to my kids before dinner! Overall the best experience I’ve had purchasing a car! Even with all the construction it worked out perfectly!!

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 23, 2018

    A few months ago my husband and I purchased a QX80 from Jim Coleman Infiniti. We worked with a sales person named George Sanchez. We went to Jim Coleman... hoping to buy a dependable family vehicle, which we would need in the future. We were assured that the vehicle we were purchasing received a complete diagnostic check and all major work on the truck had been done. We were promised the car would be ready for us to pick up and drive home the next day. Unfortunately, we did not receive the car until five days later. We suspected that there was something with the truck that the dealership was trying to hide. We were assured that the vehicle was in very good condition and that there were no major repairs that would need to be done anytime soon. We were offered 5 free oil changes for our trouble. 5,000 miles later, we take the truck in for the first oil change. We were told that in the near future, we would need spark plugs. Two weeks later, the truck's engine light came on and we took it in for service again. We were told that the truck would needed a catalytic converter and the repairs would cost about $3,000. I don't know what kind of truck they sold us. How in the world do we need this much repaired after driving a 4 year old truck only 5,000 additional miles? I am 2 months away from my due date and it is very stressful knowing that this dealership clearly hid from us that this truck needed major repairs done. I have never experienced this much deceit during the car/truck buying process as experienced while dealing with Jim Coleman Infiniti. I would not recommend this dealership at all. I would however recommend going to Lexus of Rockville. I was able to get a great deal from Wille Savage on a used, 3 year old, Lexus GX 460. I have driven the truck about 10,000 miles so far and have had no major issues.

    2.0 out of 5
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    2.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 5.0 out of 5
    May 13, 2018

    I was inquiring about a QX80 (Dark Currant) online. I wasn't there physically, but I felt like I was. Great online Customer Service - Thanks!

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 14, 2018

    Just Bought a Mercedes from Jim coleman . I had to travel from Plattsburgh NY. But the salesman Kirk Saraydaroglu made it very easy for us. Love the car.... As good as was promised. Buying experience was excellent. Other manager also made the process very easy and quick. will recommend this dealership

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 20, 2017

    Sou provided exemplary assistance during a service call this week. Sou earned for the Coleman enterprise the loyalty of this customer.

    5.0 out of 5
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    1.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 4, 2017

    I recently was in shopping for a new car. I found the experience satisfying and very unlike other car buying experiences in that it was so positive. I... met with both the General Manager and Amhad. They were polite, professional and made the process a pleasant one. I will not hesitate to buy from this dealership again!

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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