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Hi, just a message to describe our purchase experience at Ocean Honda. On 12-12-2018 my wife Rose & I purchased a 2019 Honda Accord 2.0 from Ocean... Honda Of Whittier. I’ve purchased many cars in my 67 years but have never been more pleased with the service I received. We were assisted by Everette McMahan jr. & Frank Rocha whose salesmanship, professionalism, & customer care service was excellent. Knowing I was going to check with another dealer Frank stuck by his original quote when I returned to Ocean. Everette ‘s concern, calm personality & keeping us updated to the status of the vehicle was very appreciated. Well Done!!! Thank you very much. Gerard & Rosa Slyker
Thank you very much for the kind words and feedback, Gerard!
We'd been looking at Honda's at several dealers and having trouble making up our mind. Between having the sales persons hover over you while... checking the cars out to asking things like "so what can we do to get you in a new car today?" which made us uncomfortable. Then we went to Ocean Honda and met Eric Alpuche who helped us immensely with out being pushy. He was extremely knowledge about his product and so pleasant to work with. He explained many of the features and how to use them without fogging up our heads with too much information. He also sent us an email about a month after the sale to reach out to us to say we are welcome to come in and do a little refresh on some forgotten instructions. As seniors we welcomed that with all the technology that's out there it's often difficult for us to familiar with the tech stuff. All together Eric as well as others at Ocean Honda Whittier was a good experience.
Thank you very much for the kind words and feedback! This is exactly how we want our clients to feel when working with us.
Ricardo and Chris (manager) were very helpful in our obtaining a workable payment for our Honda CR-V. We are extremely happy with the car and would recommend... Ricardo if you're looking to buy a car.
Thank you very much for the feedback, Terry! Enjoy your CR-V!
Danny was very easy to work with and he was very understanding. He did his best to get the car I wanted. I would recommend Ocean Honda every time
Thank you so much for the feedback and recommendation!
Ok so I bought my car a year ago from this dealership and have had nothing but problems since. The first car I bought ended up breaking down 2 days after... I bought it. Just completely stalled in the middle of the road. I told them I didn't want to keep this car, for obvious reasons, and even spoke to the general manager who said there was nothing they could do but fix it. It took my boyfriend going in with me to get him to give me another car because apparently a woman can't do things all by herself without a strong man by her side. He even lied to my face and told my boyfriend he told me he would gladly switch my car for another one. So on to my current car. It's a 2014 and the air conditioning just doesn't work right. It only gets cold when I step on the gas. This happened not even a month after I bought this car. So I took it back and told them and they said there was nothing wrong with it. Fast forward a year and I'm STILL having the same problem. It's HOT right now and I have to drive my baby around in the backseat, so it's not very comfortable for him. It took me going there 3 times before they acknowledged something was wrong with it, then wanted to charge me $200 to fix it. Why should I have to pay for something that would've been covered under the warranty a year ago?? I tried contacting them 3 times last week and still haven't gotten a response back. The first couple of times, I was transferred and the phone kept ringing and ringing. Then the girl took my info down and said someone would call me. They haven't. I'm fed up with this place and fed up with their customer service. I also brought my car in because it was making a rattling noise when I would step on the gas or make a left turn. They said it was the brakes and charged me over $200 to fix them. Guess what?? My car is still making that noise... Do yourself a favor, and avoid this place.
We are very sorry to read this, Alex. This is not how we want our clients to feel when working with us at all. Please know that we are using your feed...back to ensure it does not happen again.
Had a great experience with both Tony Roman and Lenny Roman. They were both really helpful and made the buying experience very good . I would highly recommend.... Ocean Honda of Whittier to anyone wanting to by a Honda product.
Thank you so much for the kind words and feedback!
My car got wrecked and I needed a reliable Honda so I did some research online for the best posible deal and got three responds from dealerships. I chose... Ocean Honda because It was the best price, the friendliest people and it was closest to my home. I am glad I did, not only they were ready for me but I got the best deal, friendly attitude and fast in and out. Now I am enjoying my new 2018 Honda Civic LX, the colors that I wanted and the right monthly. Thanks Ocean Honda and thanks Juan.
Thank you very much for the kind words and feedback, Fernando.
I traded in my 2016 Honda Pilot for a 2018 Pilot and it was worth every penny. My sales rep, Mario Castillo, did a great job of getting me a great deal.... Even though there were delays in getting the car to me, he made up for it three times over. I had to wait several days for some of the accessories to get in, and when I took the car back to have them installed, it took about four days. But Ocean gave me a new CR-V to drive in the meantime. What a great ride. If I didn't need my Pilot for towing, I would get a CR-V. The service department is excellent as well. Just a few days after getting my new car, I drove under a bridge under construction and had watered concrete rain down on my car. The water spots were horrible, but the Ocean guys were able to get rid of them and make my car look brand new again. Thank you for an excellent sales and repair experience.
Thank you for the kind words and feedback, David!
I am writing on behalf of my partner whom is a proud owner of 2018 Honda Civic LX. He felt he had a great shopping experience with Vicente C. He was super... honest, friendly and overall helpful in helping my partner out. A huge plus is that he spoke Spanish as well which made the buying experience much more smoother. He understood my partners concern and definitely did try to give him a good deal. Everyone at finance was amazing and helpful. They really did go out of their way to offer him a great deal and getting him approved. Thank you everyone at Ocean Honda Whittier. Keep up the great customer service.
Thank you very much for the kind words and feedback!
I hate buying cars. Always go in dreading the experience of the salesperson pouncing on you and can't make a decision; to the Sales Manager who is sleazy.... My experience at Ocean was perfect. Our salesman, Juan was the best. I would definitely recommend Ocean to anyone.
Thank you for the recommendation, Ellen!