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Received a email stating a car i was looking at just lowered its advertised price, contacted dealer confirmed the car was available drove 1 hour with cash... in pocket.Everything seemed fine until I showed them the email of their own ad and was told they can’t honor the price! They wanted to charge an additional 300.00 over the advertised price and another 2500.00 in tax and license and “FEES”! They lost a cash sale over $300.00 NOT TO MENTION THEY TRIED TO ILLEGALLY RUN MY CREDIT REPORT! They also kept addressing my husband when I was the one making the purchase , beyond sexist!
Today I went in to get my 2011 Prius to get serviced at Toyota of Whittier for regular scheduled maintenance, I was drawn in by a $47.98 special for synthetic.... After picking my car up I noticed that my radio was acting funny and would even turn itself off. I called to talk to the service department and ask what was going on? From the beginning, they wanted nothing to do with me, they kept insisting that regular scheduled maintenance had nothing to do with the radio. I insisted that my radio was working fine before they serviced it. They gave me some things to try, I did with no success. I went back and finally got them to look at it, three different people (assistant service manager, director of service of parts and operation, shop foreman) tried to play with a fuse and tried to reset it. After about twenty minutes, they concluded that the radio had to be broken before they touched it, there was nothing more they could do. I said they could ask the guy who took my car because the radio was on when I came in. I also said I was going to file a complaint. They still in insisted the radio was already broken. I got home and after about 5 min of trying to reset it I did and it works fine now. I think it’s crazy how convinced they were that my radio was broken before I took it in. BEWARE.
Here's to hoping my car is all fixed and good! Mindy was great ... .
It was nice and fast, very friendly. Great customer service.
KC was amazing.the parts rep and cashier were kind of rude on the day of drop off but the cashier was good today.
Very friendly and helpful. I will return when my car needs to be serviced again.
It just took longer than expected but otherwise everything went well
The service people are great. The quality of service is exceptional. I will routinely return to this location.
Ben was very professional and gave great and fast service great job Ben
Excellent service i love coming at Toyota of Whittier