Mason City Ford Lincoln Chrysler

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
212 lifetime reviews.

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  • 1.0 out of 5
    February 6, 2021

    Do not go there for anything should be reported to ram for poor performance repair air ride 700.00 dollars had problems 9 months later did not call when... truck done rude service

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    December 25, 2020

    Been using Mason City Ford/Lincoln since 2002. I have always had great service and great help with all personal I have had contact with. This is my second... Lincoln and one Jeep with this dealership. Like the Service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • September 8, 2020

    friendly service . Didn't feel any pressure while dealing with them. Fealt our dealing were respectfully orchestrated.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    David, thank you for leaving such a great review and high star rating. If there is anything else we can do to assist you, please let us know! Take car...e!

  • 2.0 out of 5
    November 2, 2020

    We drove 2.5 hours to purchase a used Escalade. Everything was very transparent through the purchase process. Until we returned home. There was a drivers... side door handle replaced by Mason. After returning home (2.5 hrs away) I discovered that Mason did not tighten up the door handle they replaced. I had to pay someone to remove the door panel and correct the problem Mason created. Mason also replaced Canister Perge Valve located in the rear of the vehicle. Apparently the wire was broken somewhere between the engine compartment and the new valve. Instead of finding where it was broke, Mason ran a new wire and didn't bother to secure the wire. It was rubbing on the converter, the front drive shaft and various other moving parts. This wire would not have lasted very long. I again had to pay someone to correct Mson's sloppy work. Doesn't appear to be a dealership that is looking out for their customers.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Richard, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from ...us and would like the opportunity to try and make this right with you, if we still can. Please give us a call at (641) 424-8550 if you?d like to discuss this matter further. We look forward to hearing from you. Take care.

  • 5.0 out of 5
    August 10, 2020

    Great experience! Our salesperson answered all of questions and worked to get us the vehicle that we wanted.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    James, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do... for you! Safe travels!

  • 1.0 out of 5
    July 31, 2020

    Overall, I am not happy with the honesty I have received about the vehicle I have bought. Since having my new car, I?ve had to fix problems the dealership... should have informed me about.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Melissa, we are so disappointed to learn of this situation you have described. Please contact us at (641) 424-8550 at your convenience so that we can ...understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your feedback and we look forward to speaking with you.

  • 5.0 out of 5
    July 26, 2020

    I was treated with great respect and the buying process was kept simple and to the point. I would recommend Mason City Ford to anyone who is looking... to purchase a New or used Automobile.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mickey, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! T...ake care!

  • 5.0 out of 5
    July 23, 2020

    Very comfortable experience. Scott was courteous and knowledgeable, very helpful throughout the process. Arranged a test drive for the vehicle I purchased... and with another vehicle in the same line at a different trim level. Would definitely recommend to family and friends.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Brian, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We are happy we could make your experienc...e a positive one! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    May 18, 2020

    Courteous, hard working staff, willing to go the distance and get people in a vehicle!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 9, 2020

    Had a wonderful experience with Scott. He made it really easy.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sandra, we set high expectations for ourselves so it?s gratifying to hear you had a wonderful experience with us. As one of our valued customers, we w...ant to sincerely thank you for your business and we hope to see you here again down the road!

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