Mason City Ford Lincoln Chrysler

4.7
(210 reviews)
Sales hours: 8:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 8:00am–5:00pm
Tuesday 8:00am–6:00pm 8:00am–5:00pm
Wednesday 8:00am–6:00pm 8:00am–5:00pm
Thursday 8:00am–6:00pm 8:00am–5:00pm
Friday 8:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–4:30pm Closed
Sunday Closed Closed
(641) 424-8550 (641) 424-8550

Inventory

About our dealership

This seller has been on Cars.com since October 2019.
"We are proud to be your local Ford Lincoln Chrysler Dodge Jeep RAM dealer and meet your service new car sales and used car sales needs!"
Simple. Straight Forward Deals. Everyday.

Service center

Phone number (641) 424-8550

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
Closed
Sunday
Closed

Reviews

4.7
(210 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews from DealerRater

1.8

Terrible service repairs not done correctly

Do not go there for anything should be reported to ram for poor performance repair air ride 700.00 dollars had problems 9 months later did not call when truck done rude service

5.0

RETIRED SERGEANT MAJOR /FORMER MARINE.

Been using Mason City Ford/Lincoln since 2002. I have always had great service and great help with all personal I have had contact with. This is my second Lincoln and one Jeep with this dealership. Like the Service.

2.3

Used vehicle purchase

We drove 2.5 hours to purchase a used Escalade. Everything was very transparent through the purchase process. Until we returned home. There was a drivers side door handle replaced by Mason. After returning home (2.5 hrs away) I discovered that Mason did not tighten up the door handle they replaced. I had to pay someone to remove the door panel and correct the problem Mason created. Mason also replaced Canister Perge Valve located in the rear of the vehicle. Apparently the wire was broken somewhere between the engine compartment and the new valve. Instead of finding where it was broke, Mason ran a new wire and didn't bother to secure the wire. It was rubbing on the converter, the front drive shaft and various other moving parts. This wire would not have lasted very long. I again had to pay someone to correct Mson's sloppy work. Doesn't appear to be a dealership that is looking out for their customers.

Dealer response

Richard, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Please give us a call at (641) 424-8550 if you?d like to discuss this matter further. We look forward to hearing from you. Take care.

5.0

Purchase of Dodge gran caravan

friendly service . Didn't feel any pressure while dealing with them. Fealt our dealing were respectfully orchestrated.

Dealer response

David, thank you for leaving such a great review and high star rating. If there is anything else we can do to assist you, please let us know! Take care!

5.0

SUV purchase

Great experience! Our salesperson answered all of questions and worked to get us the vehicle that we wanted.

Dealer response

James, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

1.3

Ford Escape

Overall, I am not happy with the honesty I have received about the vehicle I have bought. Since having my new car, I?ve had to fix problems the dealership should have informed me about.

Dealer response

Melissa, we are so disappointed to learn of this situation you have described. Please contact us at (641) 424-8550 at your convenience so that we can understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your feedback and we look forward to speaking with you.

5.0

moconnell67@yahoo.com

I was treated with great respect and the buying process was kept simple and to the point. I would recommend Mason City Ford to anyone who is looking to purchase a New or used Automobile.

Dealer response

Mickey, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

5.0

bpoulinsr@yahoo.com

Very comfortable experience. Scott was courteous and knowledgeable, very helpful throughout the process. Arranged a test drive for the vehicle I purchased and with another vehicle in the same line at a different trim level. Would definitely recommend to family and friends.

Dealer response

Brian, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We are happy we could make your experience a positive one! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

5.0

Mason City Ford is the best!

Courteous, hard working staff, willing to go the distance and get people in a vehicle!

5.0

Wonderful experience

Had a wonderful experience with Scott. He made it really easy.

Dealer response

Sandra, we set high expectations for ourselves so it?s gratifying to hear you had a wonderful experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Read all 210 reviews