Reviews
The Service Department Staff is very welcoming and
The Service Department Staff is very welcoming and knowledgeable. They researched for the products I was looking to purchase. A final price and estimated date of availability were provided.
The Service Department Staff is very welcoming and
The Service Department Staff is very welcoming and knowledgeable. They researched for the products I was looking to purchase. A final price and estimated date of availability were provided.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Professionalism.
Professionalism. Patience. Knowledgeable. Courteous. Clean facility and grounds. Well run operations - sales, service, parts and finance departments. Large selection of vehicles.
Professionalism.
Professionalism. Patience. Knowledgeable. Courteous. Clean facility and grounds. Well run operations - sales, service, parts and finance departments. Large selection of vehicles.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My service was awesome at hertrich, Kiana was fantastic
My service was awesome at hertrich, Kiana was fantastic and was quick! Thank you again!
My service was awesome at hertrich, Kiana was fantastic
My service was awesome at hertrich, Kiana was fantastic and was quick! Thank you again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
nice and accommodating, the facility was clean and people
nice and accommodating, the facility was clean and people were very personable, the whole buying process was great. We have had no issues to date with Hertrich or the vehicle
nice and accommodating, the facility was clean and people
nice and accommodating, the facility was clean and people were very personable, the whole buying process was great. We have had no issues to date with Hertrich or the vehicle
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I told Craig what I was in the market for & he took me
I told Craig what I was in the market for & he took me thru new and used vehicle options. He found me the exact vehicle I was looking for. And helped me with the whole process making it a wonderful & productive experience in a timely and painless fashion. Thx Craig, I'll be back.
I told Craig what I was in the market for & he took me
I told Craig what I was in the market for & he took me thru new and used vehicle options. He found me the exact vehicle I was looking for. And helped me with the whole process making it a wonderful & productive experience in a timely and painless fashion. Thx Craig, I'll be back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Worst buying experience I've ever had!
Worst buying experience I've ever had! Made appointment with sales rep (Craig Ringer). Truck was going to be sitting out front and ready. I was looking to purchase a "brand new" silverado 1500 rst. Going to look briefly at truck as I new 100% what I wanted and was getting it. When I arrived the truck had just been pulled out from car wash. Wasn't dried or anything but that was okay, I thought and surely they would take care of it. No big deal. When I went over to truck it had been so dirty the car wash didn't even clean it. Then I noticed it was filthy on the inside when Craig opened the door. Someone's personal belonging were all in the front. The bed had gravel and branches in it. The truck looked like someone was doing landscaping out of it. The truck had over 2,000 miles on it. The sales rep said thats no big deal, 2,000 miles is nothing. It was supposed to be a brand new truck. Craig offered me $500 off for the condition and mileage. I said NO and left. I would never recommend this dealership to anyone! That was very disappointing.
Worst buying experience I've ever had!
Worst buying experience I've ever had! Made appointment with sales rep (Craig Ringer). Truck was going to be sitting out front and ready. I was looking to purchase a "brand new" silverado 1500 rst. Going to look briefly at truck as I new 100% what I wanted and was getting it. When I arrived the truck had just been pulled out from car wash. Wasn't dried or anything but that was okay, I thought and surely they would take care of it. No big deal. When I went over to truck it had been so dirty the car wash didn't even clean it. Then I noticed it was filthy on the inside when Craig opened the door. Someone's personal belonging were all in the front. The bed had gravel and branches in it. The truck looked like someone was doing landscaping out of it. The truck had over 2,000 miles on it. The sales rep said thats no big deal, 2,000 miles is nothing. It was supposed to be a brand new truck. Craig offered me $500 off for the condition and mileage. I said NO and left. I would never recommend this dealership to anyone! That was very disappointing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Chad, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (410) 202-8341 to discuss your concerns, as your satisfaction is of utmost importance to us.
I don’t buy at dealerships and I don’t like the games.
I don’t buy at dealerships and I don’t like the games. Our salesman Craig, sales manager Dave, John and the office folks were great. Not the usual pressure and games. Great car, fair price and honest conversation. We enjoyed our buying and trade in experience . We recommend Hertrich Chevy to you !!!! Kevin from Rockville, Va
I don’t buy at dealerships and I don’t like the games.
I don’t buy at dealerships and I don’t like the games. Our salesman Craig, sales manager Dave, John and the office folks were great. Not the usual pressure and games. Great car, fair price and honest conversation. We enjoyed our buying and trade in experience . We recommend Hertrich Chevy to you !!!! Kevin from Rockville, Va
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your thoughtful review, Kevin! We're thrilled to hear that Craig, Dave, John, and the team made your experience a positive one, with no pressure or games. It's great to know you felt like you got a fair deal and had an honest, enjoyable experience. Your recommendation means a lot to us, and we’re so happy we could make the process smooth for you. If you ever need anything in the future, don’t hesitate to reach out! Enjoy your new car!
Obnoxious and rude!
Obnoxious and rude!! The sales person was incompetent and always had to get the last word.
Obnoxious and rude!
Obnoxious and rude!! The sales person was incompetent and always had to get the last word.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
David, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (410) 202-8341 when you have a chance. Thank you, and we look forward to hearing from you.
Charged to much and still not running very good.
Charged to much and still not running very good. I was charged almost $900 dollars and car still under performing ! I should not have to finance through a bank to pay for a car repair
Charged to much and still not running very good.
Charged to much and still not running very good. I was charged almost $900 dollars and car still under performing ! I should not have to finance through a bank to pay for a car repair
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Trevor Taylor was my sales rep.
Trevor Taylor was my sales rep.. He was very professional and Knowledgeable. He went out of his way to make me feel that all transactions were done right and to my satisfaction. Top notch salesman.
Trevor Taylor was my sales rep.
Trevor Taylor was my sales rep.. He was very professional and Knowledgeable. He went out of his way to make me feel that all transactions were done right and to my satisfaction. Top notch salesman.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's wonderful to hear that you had such a positive experience with Trevor Taylor as your sales representative. Having a professional and knowledgeable salesperson who goes above and beyond to ensure customer satisfaction can make a significant difference in the overall experience. It sounds like Trevor provided excellent service and made sure all transactions were conducted properly and to your satisfaction. High praise indeed for a top-notch salesman like Trevor! If you have any further needs or inquiries, don't hesitate to reach out.