Skip to main content

Hertrich Chevrolet Cadillac of Salisbury

(44 reviews)
Visit Hertrich Chevrolet Cadillac of Salisbury
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
New (410) 713-4536 (410) 713-4536
Used (410) 713-4655 (410) 713-4655
Service (410) 202-8876 (410) 202-8876

Reviews

(44 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Caddy Happy

Good pleasant experience, salesman name was Noah good guy to deal with ,Vicki ,internet sales manager was great to deal with ,only issue was the finance guy who was nice at first, but when I said I was not getting any extra warranty with my purchase, he hurried up and got me out of there almost closed the door on me he is lucky I'm not like I used to be.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Normal dishonest sales process

The truck was a good deal but they had transparent crappy sales tactics like saying they were only making $5 on the deal, had another staff member come by that was glad that I came to buy truck because they've had "so many calls". Car salesmen have lots of work to seem truthful, this company failed. Also said I'd have a full tank of gas, but did not happen. Glad to be done with car salesmen for a while.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

IMPRESSED

We were completely satisfied from the time we walked onto the lot until we left after signing the paperwork. Jerry Denk is also a top notch sales person.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great sales team

Great sales team. I Purchased a new vehicle there last week and everyone was very professional and courteous a special thanks to salesman Jerry Denk also the sales manager Brod . Everyone there including the financial people were just wonderful to deal with they were all a great team thank you so very much !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Heather in the service department

Outstanding customer service in setting up a service appointment, communicating clearly as to what needed to be done and what the cost will be. Bravo and thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Warranty service

Service writer was very professional and friendly. My waiting time was short.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

chevy impala service

great service. scheduled appointment with no delay. explained all work to be done. given paper work of service performed and when to schedule next service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

New Chevy van engine light problem

The engine light came on and when we took it to Courtesy they found a hose was damaged and took care of it immediately.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great Staff and Service!

Purchased a new Chevy Cruze from Courtesy and was very happy with the service we received! Our sales rep, Jerry, was very friendly, professional and knowledgeable. Jerry was a super nice guy and we were we trilled with the whole process. We highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

2015 Chev. Traverse SUV

My personal Service Rep is SHANE! He goes over and above to ensure that I am completely satisfied with everything. He is so courteous, efficient & certainly a pleasure to do busiess with. He answers any questions I may have & if by chance he doesn't know the answer, he will get the answer & call me. KUDOS to SHANE!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No