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I live 2 hours away from this dealership but I choose to have my vechile serviced here due to the best service advisor Virgil Smith , the awesome service... mgr William and probably the best mechanic in the auto industry Russel . All involved in servicing my car were truly awesome , I will continue to make this my dealership of choice for not only service but for future purchases. Thank you all Tony A.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Evan Smith in Sales is an excellent Volvo representative, and is very knowledgeable. I would highly recommend him and the entire taff for a great buying... or leasing experience.
Ed, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
"Excellent customer service" is what we expected during our first visit.....That's exactly what we received..... Thanks for exceeding our expectations.
Mr. and Mrs. Walker, I'm so happy we delivered on your expectation of excellent customer service! We look forward to serving you many more times in t...he future. Happy New Year! Sheila- Rick Hendrick Imports
I like the way I'm treated at Rick Hendricks Volvo of Charleston. The new Facility is beautiful, the employees are personable and professional. I've... never had a bad experience and I'm on my 4th transaction along with my wife's 2nd.
Mytjoe, we are glad we could help!
I went to Rick Hendrick Volvo today. I had my car serviced and received excellent customer service. My husband is active duty military and car repairs... are something I dread when he is deployed as is currently the situation. I was so pleased with my service and loved my loaner car. I told my husband who did some internet shopping. He found a car we both were interested in. I spoke with my service agent about waiting until morning to turn in my loaner and checking out this car. It was already 4pm at this time. He said sure just let him know what I decided after speaking to sales. I went in this morning by 10 as I promised my service agent. I was greeted warmly by a friendly customer service lady that took a minute to acknowledge me as a person before inquiring about my needs. She was helpful as I explained I saw a car on line and came in for that reason. She located the car, got me and my daughter settled, and found a salesperson. My daughter was on crutches so she had the car brought to us to assist. This was my first buying experience as I am normally the one to pick out and my husband handles the rest. The salesman brought the car. I explained I had a loaner for the last hour and loved it. I didn't need to test drive unless I decided on this one. He stood on the sidewalk as I viewed the car. I asked about the warranty which he said yes it does but no details. I had to ask more questions for those answers. Then I asked about the sunroof because I couldn't figure it out on loaner. He replied hit the button again. I asked about the hot spot. It's the world he states. He never cut the car on to show me these features or left the sidewalk. This was off compared to my other 2 buying experiences. I came back in to discuss the deal as I did like the car. He made me an offer and then raised it $5000. He said no loyalty credit or military credit it was against policy. There was no negotiating because that was against policy. He went to the service area and moved my car to the main lot where others were looking into it as if it were for sale. He offered me a low ball number for my trade in. I told him the website where they have it listed said above market trade in. he asked what I thought my car was worth and I told him. He laughed and said "yea right". I had my tax statement with me from the county stating what I had said. I also showed him the internet statement about the trade in. He stated; "yea, no! My manager gave my sister a low number too. She took hers to carmax for more and brought back that money to buy. It's Rick Hendrick Policy." I again stated I would buy for the price on the printed offer he gave me but not money added on. My car needed tires because of a nail in it and a serpuntine belt. Routine stuff nothing crazy to tack on $5,000. I again stated this was my 3 car to buy from them in 10 years and my loyalty and return as a customer was worth losing over $5,000. He replied:"we are busy and have lots of customers." My dad raised me on volvo and a couple other brands. I have brand loyalty and will stay with Volvo. But I will not purchase from this dealership. These policies were not in place when I purchased 3 years ago. My husband felt I was treated badly because I am a woman and is deployed. The customer service at guest services and service department was amazing. I don't think my salesman would have even known my name if the customer service agent hadn't have told him. He had no interest in my sale or even taking the time to show me a car.
Bryce is always a delight to work with, kind, understanding, professional, and he always keeps me up on what is going on with my car.
Hi Elsavm! We're so happy we were able to help you out! We hope to be of service to you again in the future. Best wishes, Hendrick Volvo Cars o...f Charleston
. My first Volvo and first experience buying from Hendrick. If the XC90 lives up to expectations, I may never need to own another vehicle! The sales... experience was simple; the Volvo team exceptional.
Hi Newvolvofan, thank you so much for your positive comments about Hendrick Volvo Cars of Charleston!
Virgil went above and beyond to make sure I was taken care of. I had an unexpected problem with my car but he made sure I understood the issue and all... steps that needed to be taken to correct it. I will always travel to this service department for my Volvo.
E. Aiken, thank you for your kind words and this wonderful review! Reviews like this give us motivation and help us ensure we provide high-quality car...e.
Sales department went beyond expectations. Dan, Lisa and Phillip were amazing. Very comforting and felt very confident in purchase
We appreciate your positive review about your recent experience with us!
Great sale department, made my wife and I feel as if where are welcome Robert must be commended for his attention to detail and he is a veteran.
We appreciate your positive review about your recent experience with us! Thank you for your kind review; we are happy to pass along your comments to t...he team here at Hendrick Volvo Cars of Charleston!