Rick Hendrick Imports BMW Volvo Cars MINI

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Reviews

Average Ratings

5.0
187 lifetime reviews.
  • My first service visit

    "Excellent customer service" is what we expected during our first visit.....That's exactly what we received..... Thanks for exceeding our expectat...

    Dealer Response

    Mr. and Mrs. Walker, I'm so happy we delivered on your expectation of excellent customer service! We look forward to serving you many more times ...


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    "Excellent customer service" is what we expected during our first visit.....That's exactly what we received..... Thanks for exceeding our expectations.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Mr. and Mrs. Walker, I'm so happy we delivered on your expectation of excellent customer service! We look forward to serving you many more times in the future. Happy New Year! Sheila- Rick Hendrick Imports


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  • Customer for Life!

    I cannot say enough about how wonderful Volvo of Charleston is- they are customer-focused, provide exceptional service, and make me feel valued as...


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    I cannot say enough about how wonderful Volvo of Charleston is- they are customer-focused, provide exceptional service, and make me feel valued as a customer. They have me as a customer for life!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Mr P Amrhein

    Our BMW X5 has been flawless. Scheduled maintenance has been effortless and on time. The buying process with Thomas Snowden was straight forward w...


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    Our BMW X5 has been flawless. Scheduled maintenance has been effortless and on time. The buying process with Thomas Snowden was straight forward with no surprises. Will recommend him to friends. 5 Star!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Best Car Buying Experience Ever

    In the "game of life", buying an automobile is one of those experiences you fully and completely expect to be, at best, unpleasant and, at worst, ...

    Dealer Response

    Thank You for giving us the opportunity to show you that buying a car can and should be, an enjoyable experience! We appreciate the kind words ab...


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    In the "game of life", buying an automobile is one of those experiences you fully and completely expect to be, at best, unpleasant and, at worst, excruciatingly painful. It is a necessary evil which must be done. Moreover, it’s something you have to do, but hate the thought of actually going through the process. My wife hand I recently embarked on that journey and, fortunately, not only was the experience neither unpleasant nor painful, it was actually enjoyable. That was, of course, only because we first visited Rick Hendrick BMW and luckily were assisted by Umut Engin - the most pleasant, proficient, and professional automobile salesman we have ever met. After doing some fairly extensive internet research, we had a good idea of the type of vehicle my wife wanted to purchase. We presented our ideas to Umut and in very short order he “built” the car we ultimately bought. He presented all of the available up-grade options, as well as the financing possibilities. All of this was done in Umut’s calm and, most importantly, non-pushy manner. After an hour or so, my wife had the automobile she wanted and we placed the order. We understood, of course, that we weren’t taking the car home that day, but would be picking it up in a few weeks. Fortunately, it was going to be built in Spartanburg so we did not have to wait too long. During the interim, Umut periodically updated us on the vehicle’s status and the progress of the construction. About a month after our initial visit, Umut called and said the car was ready and available for pickup. He took my wife through the vehicle’s “ins and outs” and made sure we were satisfied with the purchase. The X-3 looked even better than my wife had imagined. BMWs are truly the ultimate driving machines. As an aside, Umut has continued to be in contact with us regarding the car and my wife’s level of satisfaction. Just like most people, we have purchased a number of automobiles in our lives – both together and separately – for various dealerships in the Charleston area and elsewhere. No other car buying endeavor comes close to the one we had with Umut. We heartily recommend him and hope this review helps others actually have a pleasurable experience at an automobile dealership. Our experience was so amazingly pleasant, we have both recommended Umut to several of our friends, family, and co-workers. I am actually looking to purchase A BMW of my own and have been back to the dealership on several occasions. Finally, not only was Umut a refreshing change to what we expected, but all of the personnel we came into contact with at the BMW dealership were very accommodating, very professional, and very pleasant. I doubt we will be going anywhere else now or in the future.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank You for giving us the opportunity to show you that buying a car can and should be, an enjoyable experience! We appreciate the kind words about Umut Engin and our team and will be sure to share your thoughts on your customer experience to Umut's management team. We look forward to assisting you, your friends and coworkers in their vehicle needs as well. Thanks again and have a wonderful day! -Sheila Thomasson, Rick Hendrick BMW Charleston


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  • Love Volvo of Charleston

    We currently own our 3rd and 4th Volvo's.The last two purchased from Rick Hendrick Volvo of Charleston. Great service department and sales people ...


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    We currently own our 3rd and 4th Volvo's.The last two purchased from Rick Hendrick Volvo of Charleston. Great service department and sales people who are not pushing you to make a buy until you are ready. Can't wait to get the new XC90 sometime in the near future. Like the add says, Volvo for LIfe ckj Mt Pleasant, SC

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Outstanding service

    I love my S80Volvo. Hendricks outstanding service keeps it running like a dream & me very happy. The service staff are all helpful, considerate & ...

    Dealer Response

    Carol, Thanks so much for the kind words. We are so happy you enjoy the outstanding service delivered by our Volvo of Charleston Service Departm...


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    I love my S80Volvo. Hendricks outstanding service keeps it running like a dream & me very happy. The service staff are all helpful, considerate & hard working.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Carol, Thanks so much for the kind words. We are so happy you enjoy the outstanding service delivered by our Volvo of Charleston Service Department. Have a wonderful day! Sheila- Volvo of Charleston


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  • Routine service visit

    As usual they were timely, accurate and quick to service my Volvo. The online scheduler is easy to use and helpful for someone that is not there f...


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    As usual they were timely, accurate and quick to service my Volvo. The online scheduler is easy to use and helpful for someone that is not there full time. I waited for my car and the were prompt and the waiting room Wi-Fi is a plus!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Satisfied customer

    The service department representatives are polite and knowledgeable, and the technicians do high quality work. I've been very satisfied with the s...


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    The service department representatives are polite and knowledgeable, and the technicians do high quality work. I've been very satisfied with the service they provide.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service, as usual!

    Owner of a 2012 XC60 that I really adore. I don't drive that much so I have been having trouble putting on the miles for my scheduled service. The...


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    Owner of a 2012 XC60 that I really adore. I don't drive that much so I have been having trouble putting on the miles for my scheduled service. The car is exceptionally reliable and I have rare need for service. Recently came in for my 21K service and was treated excellently by all who I came in contact with. The entire dealership treats you like family! I was able to wait on my vehicle- great wifi service and a comfortable place to actually do some work! Thanks, Volvo!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Pleasant experience

    I felt I was treated fairly and had a good buying experience as opposed to some terrible experiences we have had before. Love the car too.

    Dealer Response

    Thank you for giving us an opportunity to change your perception of the car business. We hope that you continue to love your car and look forward...


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    I felt I was treated fairly and had a good buying experience as opposed to some terrible experiences we have had before. Love the car too.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for giving us an opportunity to change your perception of the car business. We hope that you continue to love your car and look forward to seeing you for service in the future. Thanks again, Sheila Thomasson - Rick Hendrick Imports


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