Caruso Ford Lincoln

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
796 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    October 31, 2020

    The worst when repairing vehicle under warrant. I have been fight for this since July? 2020. My vehicle ran hot. they kept it ten day. the vehicle smells... like coolant since the day of repair. The shuffled my car around then after warranty I had to get a alternator, my engine steamed cleaned and it stills smells like coolant. I have contacted the State Bureau of Automotive Repair and they do not want to take the blame. SHAME ON YOU, I am breathing coolant everything smells of the dangerous toxin. I purchased my use certified and just before 4 yr warranty ran out they dropped the ball very badly. Will never deal with purchasing anything from them.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Peggy, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for al...l of our valued clients. We take our customers? comments seriously so we hope that you?ll give us a call at (562) 426-3301 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability. Take care.

  • 5.0 out of 5
    June 8, 2020

    The vehicle was priced competitively and I had a trade in. I didn't get what I wanted for the trade in but they were fair with what they gave. Overall... I didn't have to haggle to get what I wanted. They gave me a fair deal and did not try to cheat me at all. I will go back there for my next car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Dan, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels...!

  • October 6, 2018

    Bryan Portillo was great!! He was very knowledgeable and respected my needs. I really recommend to work with him if you are looking I. To purchasing a... car!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Bryan, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be m...ore than happy to assist you! Safe travels!

  • 1.0 out of 5
    December 29, 2019

    I usually don't do this but I really was taken back by this dealership. So long store short, my lease on my 2018 Infiniti Q50 RedSport is ending soon.... So I am doing a bit of window shopping to see what vehicle I'll be replacing this with. I first go to Glenn E Thomas Chrysler Ram. I let them know what my plan was. He let me look over the 2020 Ram 1500, sit and even test drive it. Great experience. I then go to Caruso Ford and let them know as well. I asked if I could look at a 2019 Ford Mustang Bullitt that had a manager special that marked the card down by $10,000.00. The sales person David George told me to just look at the car from the outside. I said nevermind and walked off. I would have understood if it was busy, if that was the case I wouldn't have even bothered asking. But after this I definitely won't be buying a vehicle from here now would I advise anyone too. Great sale people know how to develop relationship which creates loyal customers. I guess they did not even get that basic training. I guess I'll be buying my next vehicle from Glenn E Thomas Chrysler Ram. Thanks for nothing.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Dominic, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Caruso F...ord Lincoln. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (562) 426-3301 and we will do our best to make this better. We hope to hear from you soon.

  • 4.0 out of 5
    February 4, 2018

    They are very responsive and willing to work with me being out of state. I received about three contacts and they were very helpful on the first call not... knowing how to buy out of state. I bought closer to home.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    August 8, 2017

    Nice car buying experience. When i got the car home i noticed an issue with 2 of the wheels. I contacted Brian the general manager. He returned my email... within an hour and promised to make it right. And he sure did. Thanks Brian and your sales team of Matt and Pedro. You guys made purchasing a car enjoyable. I highly recommend this dealership and will retun there for any future car nuyeing needs.¿

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    July 25, 2017

    My wife and I came here hoping to buy a car. Manager very pleasant at first. He showed us the 'manager special' online and we agreed we might like to see... it. My wife is 9 months pregnant and we were very specific about the vehicle we were looking for. He then sent someone to retrieve the car. What they came back was in NO way similar to what he promised to show us. Different color, different trim, basic model. I could have found the same care for thousands less at any Ford Dealership. I guess I know what the 'manager special' is now. Come on guys, you get one chance to show integrity! Bad form.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    David, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to... hear that you did not. We would like the chance to talk to you further so please do call us at (562) 426-3301 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

  • 5.0 out of 5
    June 16, 2017

    John Tackett is great to deal with! Service advisors are good too

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    December 8, 2016

    Great experience from the time we showed up on the lot until we drove away! Thanks Jason and Matt for taking great care of us!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 4.0 out of 5
    February 19, 2016

    Car sold at night. New MKC sold with cosmetic damage. The problem was taken care of.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi, Linda, we are happy you had a pleasant experience at our dealership. Thank you again for the review!

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