Caruso Ford Lincoln

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
793 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 4.0 out of 5
    February 4, 2018

    They are very responsive and willing to work with me being out of state. I received about three contacts and they were very helpful on the first call not... knowing how to buy out of state. I bought closer to home.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    August 8, 2017

    Nice car buying experience. When i got the car home i noticed an issue with 2 of the wheels. I contacted Brian the general manager. He returned my email... within an hour and promised to make it right. And he sure did. Thanks Brian and your sales team of Matt and Pedro. You guys made purchasing a car enjoyable. I highly recommend this dealership and will retun there for any future car nuyeing needs.¿

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • October 6, 2018

    Bryan Portillo was great!! He was very knowledgeable and respected my needs. I really recommend to work with him if you are looking I. To purchasing a... car!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Bryan, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be m...ore than happy to assist you! Safe travels!

  • 1.0 out of 5
    July 25, 2017

    My wife and I came here hoping to buy a car. Manager very pleasant at first. He showed us the 'manager special' online and we agreed we might like to see... it. My wife is 9 months pregnant and we were very specific about the vehicle we were looking for. He then sent someone to retrieve the car. What they came back was in NO way similar to what he promised to show us. Different color, different trim, basic model. I could have found the same care for thousands less at any Ford Dealership. I guess I know what the 'manager special' is now. Come on guys, you get one chance to show integrity! Bad form.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    David, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to... hear that you did not. We would like the chance to talk to you further so please do call us at (562) 426-3301 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

  • 5.0 out of 5
    June 16, 2017

    John Tackett is great to deal with! Service advisors are good too

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    December 8, 2016

    Great experience from the time we showed up on the lot until we drove away! Thanks Jason and Matt for taking great care of us!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 4.0 out of 5
    February 19, 2016

    Car sold at night. New MKC sold with cosmetic damage. The problem was taken care of.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi, Linda, we are happy you had a pleasant experience at our dealership. Thank you again for the review!

  • 5.0 out of 5
    January 25, 2016

    The service and responsiveness I received was outstanding.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi, Kim! Thank you for your positive review. We respect our customer's time and budget. Drive safe, and we'll see you on the road.

  • 5.0 out of 5
    January 21, 2016

    Caruso ford is the best!!! always have great service from staff

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    January 19, 2016

    You have friendly people working at the dealer.The place is very organized and clean. it's just the air problem that I hear coming through the door seals.... But your technician and I drove to try to locate that problem couldn't hear it. But he said he's going to notify someone or a company for an update to see if they can help. But as long as that problem is documented. I have no problem in case that air noise gets worse.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are happy to hear of your positive experience with our location, Alfonso. Exceptional deals and positive customer service come standard with the de...alership. We appreciate your review and hope we can continue serving you for many years to come.

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