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Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:30 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 8:00 PM
Sat 9:00 AM - 8:00 PM
Sun 10:00 AM - 7:00 PM
Mon 7:30 AM - 6:30 PM
Tue 7:30 AM - 6:30 PM
Wed 7:30 AM - 6:30 PM
Thu 7:30 AM - 6:30 PM
Fri 7:30 AM - 6:30 PM
Sat Closed
Sun Closed
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Reviews

5.0
5 lifetime reviews.
  • True Luxury Service

    Symes Cadillac provides outstanding customer service. Customer service at Symes Cadillac is the primary reason I purchased my automobile and pl...


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    Symes Cadillac provides outstanding customer service. Customer service at Symes Cadillac is the primary reason I purchased my automobile and plan to buy a new XT5 in the coming months. The service department at Symes makes it worth buying a Cadillac. I recently had to have several issues resolved on my SRX Premium Luxury AWD, which could have been a drama, but instead I was completely accommodated so that the repairs were entirely stress-free. The Service Manager, David Taylor, sets a great example of how luxury service should be done. David Taylor is committed to excellence. As well, in the past, Diana Cervantez and Oscar Romero in the Service Department have provided outstanding customer service always maintaining knowledgeable insight regarding questions I had; however on this most recent visit, Service Representative, Roll Lee elevated the Cadillac brand immensely with her exemplary service. Roll Lee provided a completely pleasant and positive experience in every aspect of the repair process. The repairs were done properly and efficiently and she kept me informed and advised throughout the entire repair timeline. Additionally, wherein I had concerns about issues, she managed the entire project -- sparing me the frustration of figuring out what to do and/or determining with whom I need speak. Roll Lee is awesome. I have purchased many luxury cars over the years; including Mercedes, but the service I received at Symes Cadillac is far-and-above any other brand and TRUE LUXURY SERVICE. Because of this I am now a devoted Cadillac owner and will recommend Cadillac strongly because of this amazing service I have received at Symes Cadillac. Symes does Cadillac proud. Roll Lee always provided me with a prompt and courteous response. A lot of places promise great service. Symes actually delivers great service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Friendly Personable Service

    I have purchased and serviced 6+ Cadillacs at Symes. I have always found the process on every level to be a pleasant no hassle experience.


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    I have purchased and serviced 6+ Cadillacs at Symes. I have always found the process on every level to be a pleasant no hassle experience.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Great Service Team

    Took my 2013 SRX in for scheduled service (oil change, tire rotation, etc..) and Oscar, Roll and the team took great care of me and my needs. I wa...


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    Took my 2013 SRX in for scheduled service (oil change, tire rotation, etc..) and Oscar, Roll and the team took great care of me and my needs. I was in and our within 65 minutes of my scheduled appointment time and that includes the complementary car wash. A great experience that surely will bring me back for my SRX maintenance needs. My thanks to the service team,

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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Service & Repair

About Our Dealership

Dealer on Cars.com since March 2016

Family Owned and Operated since 1948. We are committed to supporting Pasadena & the San Gabriel Valley Communities. One of two exclusively Cadillac Dealers in Los Angeles dedicated solely to Cadillac.
Beautifully remodeled facility with luxurious waiting lounge. Loaner car services available. Courtesy shuttle services

Certified factory trained technicians who utilize the most up to date diagnostic software available to Cadillac.

"Family Owned and Operated since 1948"