Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 7:30 AM - 6:30 PM

Symes Cadillac Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

10:00 AM - 5:00 PM

Service

Monday

7:30 AM - 6:30 PM

Tuesday

7:30 AM - 6:30 PM

Wednesday

7:30 AM - 6:30 PM

Thursday

7:30 AM - 6:30 PM

Friday

7:30 AM - 6:30 PM

Saturday

Closed

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since March 2016

Family Owned and Operated since 1948. We are committed to supporting Pasadena & the San Gabriel Valley Communities. One of two exclusively Cadillac Dealers in Los Angeles dedicated solely to Cadillac.

...


Beautifully remodeled facility with luxurious waiting lounge. Loaner car services available. Courtesy shuttle services

Certified factory trained technicians who utilize the most up to date diagnostic software available to Cadillac.

"Family Owned and Operated since 1948"

Service

Tire Rotation

$39.95

Oil, Filter Change

$65.99

Wheel Balance

$45.99

Air Filter Replacement

$79.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.2 out of 5 3.2
10 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    September 17, 2018

    I did not buy my car at Symes, but have serviced it here since it's the closest dealership to my home. Roll Lee has been my customer service point... of contact and she's fantastic. She called and emailed me to keep me abreast of what was happening to my Escalade. The waiting area is very clean and always stocked with over standard refreshments. I love the coffee machine and bagels. The driver who initially took me home was very friendly. Roll even took the initiative to ask me if I would like to get a quote for a new car to compare to the cost of the repairs. John in sales reached out to me immediately and responded to my questions promptly. My overall experience with Symes team was nothing less than stellar. Thanks Roll and Symes for a great experience. I'll be back.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 18, 2018

    Call to buy a car but since I had a trade that was worth money they decided for me to get the car I wanted that they would send a credit application $60,000... when I asked them not to and then it took six days for them to get back to me so when they finally got back to me asked me to bring my trade in down the car I wanted was sold. But I bought a brand new car from mark Christopher Cadillac for $70,000 and the trade in I was given $26,000 for so you can suck it.��

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are deeply sorry for the break down in communication that resulted in your poor experience. We are committed to our customer's satisfaction an...d appreciate your feedback. If there is anything else we can do to make it up to you please give us a call at (626)795-3381.

  • March 7, 2018

    Smooth process, courteous staff, comfortable waiting area

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 2.0 out of 5
    May 25, 2018

    I brought my car in because it had a shake when idling. While it was there I called in and asked that they please also service the CUE because the screen... is glitchy. My car was there for four weeks. No one called me with an update-I called my self once or twice and was just told that they were waiting for parts. Apparently they had to tear the engine down. When I finally got my car back nothing had been done with the CUE. I drove it on the freeway the next day and some sort of pan or cover fell off the bottom and was dragging on the road. The AAA guy said it was hanging by 2 screws when it should have had four. Then I called and complained and also asked about the CUE. She told me she would order that part and call me when the part is in and hasn't called in a week. I just called and had to leave a voicemail. I am going somewhere else. The only good thing is that when they had the vehicle for a month they gave me a nice loaner. The original thing I brought the car in for is fixed and the car runs well, except for the part that fell off!

    1.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We would like to apologize for the negative experience you had at our dealership. Our customer's experience means everything to us and we are tru...ly sorry that was not reflected in your service visit to our store. Please feel free to call us at 626-795-3381 if there is anything at all we can do to make up for your recent visit.

  • 3.0 out of 5
    April 17, 2018

    They changed my two front tires and forgot my cap I called and they said they would get back to me not a problem

    5.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate you taking the time to provide us with your honest feedback. We apologize your experience with us was not 100% satisfactory. We know the...re are many choices in the marketplace and we are grateful you chose us. We hope to see you again.

  • 5.0 out of 5
    July 11, 2016

    Symes Cadillac provides outstanding customer service. Customer service at Symes Cadillac is the primary reason I purchased my automobile and plan to... buy a new XT5 in the coming months. The service department at Symes makes it worth buying a Cadillac. I recently had to have several issues resolved on my SRX Premium Luxury AWD, which could have been a drama, but instead I was completely accommodated so that the repairs were entirely stress-free. The Service Manager, David Taylor, sets a great example of how luxury service should be done. David Taylor is committed to excellence. As well, in the past, Diana Cervantez and Oscar Romero in the Service Department have provided outstanding customer service always maintaining knowledgeable insight regarding questions I had; however on this most recent visit, Service Representative, Roll Lee elevated the Cadillac brand immensely with her exemplary service. Roll Lee provided a completely pleasant and positive experience in every aspect of the repair process. The repairs were done properly and efficiently and she kept me informed and advised throughout the entire repair timeline. Additionally, wherein I had concerns about issues, she managed the entire project -- sparing me the frustration of figuring out what to do and/or determining with whom I need speak. Roll Lee is awesome. I have purchased many luxury cars over the years; including Mercedes, but the service I received at Symes Cadillac is far-and-above any other brand and TRUE LUXURY SERVICE. Because of this I am now a devoted Cadillac owner and will recommend Cadillac strongly because of this amazing service I have received at Symes Cadillac. Symes does Cadillac proud. Roll Lee always provided me with a prompt and courteous response. A lot of places promise great service. Symes actually delivers great service.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 22, 2016

    I have purchased and serviced 6+ Cadillacs at Symes. I have always found the process on every level to be a pleasant no hassle experience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 20, 2016

    Took my 2013 SRX in for scheduled service (oil change, tire rotation, etc..) and Oscar, Roll and the team took great care of me and my needs. I was in... and our within 65 minutes of my scheduled appointment time and that includes the complementary car wash. A great experience that surely will bring me back for my SRX maintenance needs. My thanks to the service team,

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 21, 2016

    I have been coming here for years. They take care of me and my husband, we are very happy.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    September 23, 2013

    They just seem like they are out to make money. I know we all are, but they make it just so obvious that is what they want. And avoid the service department... unless you like paying for repairs that you do not need.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We would like to apologize for the recent negative experience you had at Symes Cadillac. I am glad you have brought this to our attention. We are work...ing hard to improve our services, so we can better service our customers. Thank you, for your honesty. We truly value our customer feedback and are taking your concern seriously.