Symes Cadillac provides outstanding customer service. Customer service at Symes Cadillac is the primary reason I purchased my automobile and plan t...o buy a new XT5 in the coming months. The service department at Symes makes it worth buying a Cadillac. I recently had to have several issues resolved on my SRX Premium Luxury AWD, which could have been a drama, but instead I was completely accommodated so that the repairs were entirely stress-free. The Service Manager, David Taylor, sets a great example of how luxury service should be done. David Taylor is committed to excellence. As well, in the past, Diana Cervantez and Oscar Romero in the Service Department have provided outstanding customer service always maintaining knowledgeable insight regarding questions I had; however on this most recent visit, Service Representative, Roll Lee elevated the Cadillac brand immensely with her exemplary service. Roll Lee provided a completely pleasant and positive experience in every aspect of the repair process. The repairs were done properly and efficiently and she kept me informed and advised throughout the entire repair timeline. Additionally, wherein I had concerns about issues, she managed the entire project -- sparing me the frustration of figuring out what to do and/or determining with whom I need speak. Roll Lee is awesome. I have purchased many luxury cars over the years; including Mercedes, but the service I received at Symes Cadillac is far-and-above any other brand and TRUE LUXURY SERVICE. Because of this I am now a devoted Cadillac owner and will recommend Cadillac strongly because of this amazing service I have received at Symes Cadillac. Symes does Cadillac proud. Roll Lee always provided me with a prompt and courteous response. A lot of places promise great service. Symes actually delivers great service.
I have purchased and serviced 6+ Cadillacs at Symes. I have always found the process on every level to be a pleasant no hassle experience.
Took my 2013 SRX in for scheduled service (oil change, tire rotation, etc..) and Oscar, Roll and the team took great care of me and my needs. I was in... and our within 65 minutes of my scheduled appointment time and that includes the complementary car wash. A great experience that surely will bring me back for my SRX maintenance needs. My thanks to the service team,
I have been coming here for years. They take care of me and my husband, we are very happy.
They just seem like they are out to make money. I know we all are, but they make it just so obvious that is what they want. And avoid the service depa...rtment unless you like paying for repairs that you do not need.