Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.2
79 lifetime reviews. Includes reviews of King Kia Volkswagen from DealerRater.com
  • The real deal

    I saw a VW online and thought the price was too good to be true. A few days later I drove down from Philadelphia and saw a beautiful new car at th...


    Show Full Review

    I saw a VW online and thought the price was too good to be true. A few days later I drove down from Philadelphia and saw a beautiful new car at the price I was promised. Everyone was very up front and kind. A great experience!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Decent place to buy a great vehicle

    serious business, decent people, respectful salesmen and employees in general, they offered different and alternative ways for purchasing the vehi...

    Dealer Response

    Tomas - Thanks for the kind review. Anytime our customers let us know that they had a very pleasant purchasing experience brings us great joy. We ...


    Show Full Review

    serious business, decent people, respectful salesmen and employees in general, they offered different and alternative ways for purchasing the vehicle. Specially Sales Manager Mr. Diako Akhundzadeh, Sales Consultant Mr. Ignacio Rada and Dealer Approver Mr. Tim Nguyen. They have a wide variety of models available and have the vehicle I was looking for. They also have a diversified extended warranty and coverage vehicle packages that actually makes sense; I actually add more than a few for the vehicle. I could say that I have never been treated in such a decent and respectful way like in King Volkswagen, never had a such a good experience while purchasing a vehicle before like I did in King Volkswagen. At the moment of the sale it was not difficult for me to explain or to give an idea of my financial context while buying the vehicle, since the beginning it was easy for them to view things from my side. Thank you. Great experience! Great job!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tomas - Thanks for the kind review. Anytime our customers let us know that they had a very pleasant purchasing experience brings us great joy. We invite you to return to our Service Center for more of the same when it's time for your first oil change. Best, Lev Gershevich; Sales Manager; lgershevich@vwking.com


    Hide Full Review
  • Terrible Customer Service/Communication
    May 2, 2017

    I emailed over 10 dealers in the DC and Baltimore area to get a price quote on a 2017 Jetta. All dealers had very similar, if not the same car in...

    King Volkswagen

    I am terribly sorry to hear about the negative impression you got during your recent experience with our dealership. We appreciate feedback like y...


    Show Full Review

    I emailed over 10 dealers in the DC and Baltimore area to get a price quote on a 2017 Jetta. All dealers had very similar, if not the same car in stock. King VW was the only dealer that would not give me a quote via email. They would not answer my simple questions or give me anything other than the e-price listed on the website that included all rebates and incentives, although they would not tell me which ones they actually were using. Michael Bout was unresponsive to my questions, so I went to the sales manger Diako Akhundzadeh, who gave me a vague quote which looked too good to be true. Three follow up emails to him to confirm the quote went unanswered. Finally as a last resort I emailed every salesperson in the shop with an appeal to confirm a price for the car. Only Kambiz Khadempour responded, but again no quote. Every other dealer I contacted worked with me and gave me a firm out-the-door price for the Jetta, but King only wants you to come in to the dealership. They may be fine if you go in to work with them in person, but forget trying to make any kind of internet sales deal. Final result: horrible on-line experience, vague grammarless email responses and an evident disregard for their customers.

    Does not recommend this dealer
    King Volkswagen

    I am terribly sorry to hear about the negative impression you got during your recent experience with our dealership. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work towards a resolution. Your satisfaction is of the utmost importance. Sincerely, Lev Gershevich; Sales Manager; lgershevich@vwking.com


    Hide Full Review
  • Efficient process for purchasing a new vehicle
    May 2, 2017

    Nora Sokhon was extremely helpful in getting me the vehicle I wanted at the price that was within the range I wanted. He was so helpful, so I ende...

    King Volkswagen

    Thank you so much and congrats on your new car! We feel so grateful that you chose to come to our dealership. It's wonderful to hear that Nora was...


    Show Full Review

    Nora Sokhon was extremely helpful in getting me the vehicle I wanted at the price that was within the range I wanted. He was so helpful, so I ended up buying it from him two hours away instead of from a local dealer.

    Does recommend this dealer
    King Volkswagen

    Thank you so much and congrats on your new car! We feel so grateful that you chose to come to our dealership. It's wonderful to hear that Nora was helpful during your purchase. If you have any questions, please don't hesitate to reach out to us again. Best, Lev Gershevich; Sales Manager; lgershevich@vwking.com¿¿¿


    Hide Full Review
  • Typical car sales tricks -- avoid King VW
    April 28, 2017

    Very dishonest salespeople. They refused to answer straightforward questions, like whether the price they offer includes rebates. Be prepared for ...


    Show Full Review

    Very dishonest salespeople. They refused to answer straightforward questions, like whether the price they offer includes rebates. Be prepared for the typical, sleazy dealership experience, if you go with King VW. It???s clear that they value the bottom line over customer experience and transparency.

    Does not recommend this dealer

    Hide Full Review
  • Great Buying Experience! Love my new Beetle!

    The customer service was great. We got a great deal on a classic VW Beetle convertible. Gary Campbell made the experience fun and easy. I love ...

    Dealer Response

    We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts...


    Show Full Review

    The customer service was great. We got a great deal on a classic VW Beetle convertible. Gary Campbell made the experience fun and easy. I love my new Beetle convertible. Best deal in the DMV area that I could find!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!Sincerely, Lev Gershevich; Sales Manager; lgershevich@vwking.com


    Hide Full Review
  • excellent professionalism
    April 24, 2017

    I recently bough a new Passat and I am very satisfy with the service the sales person and the Diako were excellent they helped me of what I was ...

    King Volkswagen

    Thanks for the wonderful review of your recent visit at our dealership. We strive for 100% customer satisfaction on each and every purchase and we...


    Show Full Review

    I recently bough a new Passat and I am very satisfy with the service the sales person and the Diako were excellent they helped me of what I was looking for.

    Does recommend this dealer
    King Volkswagen

    Thanks for the wonderful review of your recent visit at our dealership. We strive for 100% customer satisfaction on each and every purchase and we hope you enjoy your new Passat for a long time to come. It was truly a pleasure working with you. Best, Lev Gershevich; Sales Manager; lgershevich@vwking.com


    Hide Full Review
  • Nora Sokhon- excellent sales consultant...
    April 12, 2017

    Nora was extremely helpful and knowledgeable. He's not pushy and will make sure you can make an informed decision regarding your purchase. I wou...

    King Volkswagen

    Thanks for this great review and congrats on your purchase! We can't tell you enough how much we appreciate Nora, Diako, and Jon. We are very happ...


    Show Full Review

    Nora was extremely helpful and knowledgeable. He's not pushy and will make sure you can make an informed decision regarding your purchase. I would recommend him highly. While we ran into some issues during the initial delivery of our vehicle Nora, Diako Akhundzadeh, and Jon Benson all made sure that all issues were immediately addressed and resolved quickly. You will get first class treatment at King VW and they stand by their customers and product 100% and if issues do come up- know that they will do the right thing.

    Does recommend this dealer
    King Volkswagen

    Thanks for this great review and congrats on your purchase! We can't tell you enough how much we appreciate Nora, Diako, and Jon. We are very happy that they were there to take care of you! We always look forward to working with you again in the future! Best, Lev Gershevich; Sales Manager; lgershevich@vwking.com


    Hide Full Review
  • Quick and connected
    March 4, 2017

    Nora S. was very quick to respond and addressed all my concerns. We were in constant communication through our whole interaction. Within 5 days of...

    King Volkswagen

    Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your f...


    Show Full Review

    Nora S. was very quick to respond and addressed all my concerns. We were in constant communication through our whole interaction. Within 5 days of finding the car online I had financed and was driving the car back home. King VW had the best price for the loaded trim level that was certified preowned. Everyone at the dealership was friendly and they had a lot of options to shop on their lot.

    Does recommend this dealer
    King Volkswagen

    Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Nora. Please let us know if we can ever help you in the future. Enjoy your purchase! Best, Lev Gershevich; Sales Manager; lgershevich@vwking.com


    Hide Full Review
  • Customer

    I may call or come in with a small simple question, and it's always treated just as if it was something more serious. From not being able to deci...

    Dealer Response

    At King Kia Volkswagen, we strive to answer every question and address every concern, and it's encouraging to know our team was able to show you d...


    Show Full Review

    I may call or come in with a small simple question, and it's always treated just as if it was something more serious. From not being able to decide on a new tire as opposed to a patch up and being given a loaner for the weekend to make up my mind or asking about a squeaky steering wheel which lead into discussing some dings and fender rash on my car to being offered to sand it off for a better appearance! A brovo and applause to Will, my favorite at the Gaithersburg Md service desk and a shout out to John service mgr. VW service always makes my day better!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    At King Kia Volkswagen, we strive to answer every question and address every concern, and it's encouraging to know our team was able to show you dedicated service. We look forward to working with you during your next service visit. Best, Jon Benson; Fixed Operations Director; jbenson@kingauto.com


    Hide Full Review