Mercedes-Benz of Calabasas

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
433 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    November 11, 2019

    Attempted to purchase a Certified Vehicle from this dealership- was from out of state - paid for and decided to make the trip to go and see the vehicle... prior to shipping. Vehicle was not as advertised.. they stated one body panel showed paint work - it was not true.. they should have not certified this vehicle as both passenger doors were removed and painted..dont even know if they were the original doors ? I had to spend $$ as I had them do work to vehicle before I inspected so this was not returned and I cancelled the sale.

    2.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there, we appreciate you taking the time to leave us this feedback, as we will use this to refine our efforts moving forward. Our General Manager M...ichael Franz has since reached out to you in hopes of assisting you further. We do hope you were able to find what you were looking for, and are always happy to assist you in the future if you need! Thanks again, and have a great day!

  • 5.0 out of 5
    October 28, 2019

    I had a recall on my car, Mercedes called and made an appointment. Eddie in servicing took care of my car. He is excellent.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kamal Lala, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or sto...p by. Have an awesome day!

  • February 14, 2018

    Diagnosis and replacement of part was completed quickly. Thank you Kyle.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Bruce Carpenter, we are so pleased you enjoyed your visit to Mercedes-Benz of Calabasas! Your feedback means a lot to us, and we'll be sure to encoura...ge Kyle to keep up the good work. Have a wonderful day, and feel free to stop by anytime!

  • 1.0 out of 5
    October 18, 2019

    Recently paid cash for a 2016 "MB Certified Pre-Owned" GLE (my 4th MB). Was told it had "new tires". After driving less than 5000 miles, I took it in for... service at a different MB dealership. Was informed it needed 3 new tires. I'M IN SHOCK! Impossible, I say to myself. Turns out service records show certified car I purchased had only 1 'new' tire when I purchased. I called and spoke to Calabassas dealership management by phone and carefully and calmly explained my dissatisfaction. The manager I spoke with promised he would investigate and call me back next morning. He did not call me back. I called him back 5 times (yes, 5). He forwardrd his voicemail to receptionist so I could not leave a message. Receptionist (who was great) personally hand-delivered multiple messages to him to no avail. It's now a week later and no call back. Had to spend $1500 for 3 new tires. I feel this treatment is HIGHLY UNETHICAL and DISCOURTEOUS, and will never do business there again.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    Calvin Patrick Smith, we strive for 100 percent satisfaction, and we regret to find out that this was not the case. We appreciate you bringing this e...xperience to our attention. If you are willing, please contact us at (877) 260-0905 so we can work towards a resolution. We look forward to hearing from you.

  • 5.0 out of 5
    October 18, 2019

    Kyle is service is exceptional! Always gets me in right away and rakes perfect care of me. Best dealership around!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Michele Mclaughlin, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Calabasas! Thanks ag...ain for taking the time to leave us this information about your recent visit. Take care!

  • 5.0 out of 5
    October 15, 2019

    Happy with the purchase! Sales and staff very helpful.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Areen Kahkejian! We're so happy we were able to help you out! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of ...Calabasas

  • 5.0 out of 5
    October 11, 2019

    Kyle was great. My car was ready on time and it was washed.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Robbi Gelb, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

  • 5.0 out of 5
    October 8, 2019

    Kyle was very prompt and helpful in calling me, fixing the problem, and answering all my questions and concerns.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Nagwa Bekir, thank you for the high star rating! If you're ever in need of more help, please let us know!

  • 1.0 out of 5
    October 7, 2019

    OUT OF STATE BUYERS BEWARE: Responsive, transparent, and Sheena was great. We had agreed on the purchase verbally back on 10/4. I was told that they are... unable to accept a deposit and put a vehicle on hold, which was strange. I'm an out of state buyer so the contract docs needed to be sent to me via Fedex which may have thrown a wrench in the process. With cash in hand, and ready to buy, the car was sold out from under us. This was after being contacted on 10/7 asking for our identification and insurance info which was sent back within 10 minutes of asking. Disappointing and strange attempted car buying experience. Never have I had this much difficulty trying to give my money to a dealership for a car. FYI, we were offering full asking price as well.

    4.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are disappointed to hear that you did not have a more positive experience with us at Mercedes-Benz of Calabasas. If you are willing to give us anot...her chance, please contact us at (877) 260-0905 so we can identify a way in which we can try and turn your experience around. Thank you, Mercedes-Benz of Calabasas

  • 5.0 out of 5
    October 1, 2019

    The service was quick (even though I didn't have an appointment) and top level.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Amir Bahrami, we are very happy we could provide you with a positive experience! We're looking forward to your next visit with us!

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