Jimmy Brockman is an ABSOLUTE xxx CROOK!!!!! Avoid this xxxxxx at all costs, or it will definitely cost you way more than you bargain for!!! He will rob... you just as soon as look at you!!!!
Giving one star because no stars was not an option. My brother had his car towed to Brockman Automotive to have a belt repaired. I was paying for the repairs.... He told my brother that it needed a belt, idler, and water pump. The Labor for this repair should have been 1.8 hours labor according to a national labor guide. The belt and idler have to be removed to replace the water pump so the repairs overlap. Instead Mr. Brockman charged 3.6 hours and charged additional part that were not approved. I called to speak with him about cost and he was very rude and would not adjust the charges. I paid over the phone with my credit card. He told me it would be $479.16. He charged my card $499.84. When my brother went to pick up the car he would not release the vehicle until I faxed a card authorization form. I faxed the form with a note stating that my card had already been charged the $499.16. He would not accept the form due to my note. He told me that I had to fill it out correctly without any added notes. He threatened to bring a vehicle to my place of employment since I am in the automotive industry so that he could leave a bad review and hurt my CSI score. I had to drive from Anderson to get the car with a police escort. He was rude to me and the officer. He even told the officer to get off of his property. This man is absolutely terrible. Highly recommend not using this establishment or any other that he is associated with. I hate to think of all of the people that has taken advantage of or will so in the future. So sad.
I couldn't get approved anywhere else and was fixing to go to a buy here pay here car lot but then I met Kate she was very honest and not at all pushy... she actually seemed to care about me and my husband she worked hard for us and got us a car we love I have been telling all of my friends go see Kate.
I went in here with a vehicle I had overpaid for and a loan I couldn't afford. Shawn helped me find a vehicle I could afford, Tim helped finance me in... such a way that I came out better than when I walked through the door. They worked with me for days trying to get everything just right and we did! I would highly recommend Shawn as a salesperson, She worked extremely hard to help meet my needs and Tim and Alex worked tirelessly with my finance arrangements! Visit them and you will not be disappointed.
Would never reccomend this lot too anyone I was on the wAy to see tony sellars a gm my mother had bought several cars from and we stopped here too look... at a car that caught are being the idiot I am I jumped the gun and bought the car here, the car is great but customer service is no where near what it should be
I will not send my worst enemy to buy a car in this dealership!!! They will do anything to help you get a car then you are on your own!!! Please read all... the reviews before you make a mistake on spending your money!
They were really quick to help me and get a car with no problem. The problem starts when they make you a promis they dont keep!!!! The cars are filthy.... I was promised somethings that my car needed and they only did the least expensive one. Is been tree weeks and i've called everyday and they have brush me off. I was not the only person they have done this to.
From the time we sat down until after we bought our Jeep it seems we where handed lie after lie. They will say anything to make a sell and never follow... through with promises they made. Even written ones that gave them 30 days to comply. It's been three months and they still have not followed through. Might as well do the repairs myself. Every time we call or go by we get nothing but lies and more promises. We traded in a car that took over a month for them to pay off while the car was sold the next business day. Mean while the finance company drove us crazy for pay off. Would not recommend this place ever!!! Will never do business with them again. Horrible experience. Beware and run fast. Can't say enough bad things. No REAL service dept. it's a joke!
With poor credit and following an accident that totaled my 10-year old car, I didn't know what I was going to do. I found myself at Brockman. I was upfront... about my situation but pessimistic that I would walk out of there with a decent car, fearing somehow I'd end up with an even older car than I'd lost. BUT they did what they said they would do! Tim got me the financing we discussed and I have a much newer car that I love. They seemed to care, and then followed through to make it happen. This was my first experience buying a used vehicle and I was very apprehensive. It all turned out great and I would have no qualms about recommending Brockman to anyone needing a car. If you have good credit, you can go anywhere and get treated like you are a VIP. When you don't, things aren't so nice. They made it happen. I'm very pleased.
Brockman was amazing! We love our car and the service we receive!