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Reviews

Average Ratings

4.6
43 lifetime reviews.
  • Old fashioned customer service

    It may seem like I rated this very high but I can honestly say that after 13 years in the service and 7 different duty stations Edwardo is the mos...


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    It may seem like I rated this very high but I can honestly say that after 13 years in the service and 7 different duty stations Edwardo is the most old fashioned, honest, treat you like a human being not another sale business man I've met in a very long time. The out side of his establishment isn't fancy by any means and at first glance you'd probably drive by. There's a reason he's been there for over 20 years and I for one am thankful I stopped. He is firm on his price, but his customer service makes up for it by far. I noticed 3 separate items I wanted to have fixed after purchase was made.(nothing mechanical, just cosmetic) Before I had a chance to ask, he said he would make them at his expense. We talked about politics, football, and family. There was no pressure, he even offered to pick my new truck up from my home to make it easier on my wife and I who just had a newborn. The only knock on him is that he's a cowboys fan. I'd be proud to consider him a friend. I know this sounds like a employee written review but it isn't, I'm just a very pleased customer that feels like this review is the least I could do for him.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Good place to purchase first car for student.

    My son needed a first time car for collage. He is 6-9 and I was looking at a few dealers in ElPaso. None could help or had reasonable cars. Went t...


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    My son needed a first time car for collage. He is 6-9 and I was looking at a few dealers in ElPaso. None could help or had reasonable cars. Went to Franklin Auto...good cars for first time student and great staff and really nice cars on his lot. Found one 2004 Toyota car...clean and I mean clean. Good service!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Experience

    Customer service was amazing. We feel we got the best deal for the amount we were wanting to spend. This was after looking at all the dealerships ...


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    Customer service was amazing. We feel we got the best deal for the amount we were wanting to spend. This was after looking at all the dealerships in El Paso.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Purchased a 2006 Santa Fe

    We had been looking online for a good used second car and found this Santa Fe online. Working with Eduardo over the phone and emails was very pro...


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    We had been looking online for a good used second car and found this Santa Fe online. Working with Eduardo over the phone and emails was very productive and he made it easy. The online photos of the car were good and clear helping the experience and as we were 120 miles away working on the deal, by the time we left town to go to El Paso to see the car there was not much more to do then the test drive and finish the deal. This was a very good experience. The only part that was difficult was getting to the small lot and parking. He had a lot of vehicles packed into that small space.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent vehicle at a great price!

    We were in the market for a newer used vehicle and were also looking to trade-in our car. I have bought a couple of cars in El Paso from big name ...

    Dealer Response

    Thank you for your kind words! Here at Franklin Auto we try to deliver the best customer service and are glad you were able to receive that. We ho...


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    We were in the market for a newer used vehicle and were also looking to trade-in our car. I have bought a couple of cars in El Paso from big name dealerships and never received customer service and honesty like I did from Franklin Auto Sales. Eduardo was very professional and looked to make sure our expectations were met. He offered a fair and honest car buying experience. All vehicles are in great condition and are well covered in the lot. He also communicates well with customers. Highly recommended!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your kind words! Here at Franklin Auto we try to deliver the best customer service and are glad you were able to receive that. We hope to see you back here again in the future!


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  • Amazing

    Excellent and prompt service. Good condition of cars and affordable prices. While you are in a process of buying a car, Eduardo keeps you updated,...

    Dealer Response

    Thank you so much for your amazing comments! I am glad you appreciated our customer service, which is always a priority at Franklin Auto! We alway...


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    Excellent and prompt service. Good condition of cars and affordable prices. While you are in a process of buying a car, Eduardo keeps you updated, so you don't need to worry. When we bought our car there, they did registration and plates very quickly and called us when everything was ready. Overall, it was the best experience of buying a car. In the future, if I need another vehicle, I will go there. I would definately recommend this place to anyone I know.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for your amazing comments! I am glad you appreciated our customer service, which is always a priority at Franklin Auto! We always try and give our customers the best and the easiest buying process and are certainly happy you experienced it. We hope to see you in the future.


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  • Great car at a great price!

    The only reason I gave the facilities an average review is because they could really use a bigger lot, but the office was spotless and the cars we...

    Dealer Response

    We are glad you enjoyed your buying experience! We know it can be complicated but we are very happy that you found the best service possible here ...


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    The only reason I gave the facilities an average review is because they could really use a bigger lot, but the office was spotless and the cars were immaculate! My family and I had a great experience at this dealership. As with any car purchase, there is going to be some "haggling", But after careful and respectful offers back and forth, we were both able to come to a price that was acceptable to both seller and buyer. I would definitely return for future purchases, and would highly recommend this dealer to friends and family!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are glad you enjoyed your buying experience! We know it can be complicated but we are very happy that you found the best service possible here at Franklin Auto! Thank you for your kind words and we look forward to seeing you again.


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  • Great looking cars

    Went to Franklin Auto with my son and grandson to find a good used car for my grandson. We saw a 2008 Toyota Corolla on " cars.com " which looked ...

    Dealer Response

    Here at Franklin Auto we value our customers and are glad our services were up to your standards! We emphasize great service and easy buying proce...


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    Went to Franklin Auto with my son and grandson to find a good used car for my grandson. We saw a 2008 Toyota Corolla on " cars.com " which looked like a good fit but once at Eduardo's car lot we found many quantity cars that we liked. After a couple of visits to Franklin Auto we finally decided on a 2010 bright red Toyota Corolla S which my grandson fell in love with, This car was immaculate and passed all our expectation. We visit many car lots before deciding on this car mainly because of the quantity of the cars offered and because of Eduardo's salesmanship and willingness to negotiate. Great used car lot.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Here at Franklin Auto we value our customers and are glad our services were up to your standards! We emphasize great service and easy buying processes and are certainly glad you were a part of that. Thank you and we hope to see you in the future!


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  • Best car buying experience!

    This is the first time I have bought from Franklin Auto, but it definitely won't be the last! Eduardo, the owner, is great and made the whole proc...

    Dealer Response

    Thank you so much for your kind words, they are greatly appreciated! Here at Franklin Auto we work hard for our customers and are extremely glad t...


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    This is the first time I have bought from Franklin Auto, but it definitely won't be the last! Eduardo, the owner, is great and made the whole process easy and painless. I got just the car I wanted and at a great price. All the cars on the lot looked clean and well cared for. I will be returning here for my next car, and would certainly recommend my friends and family go here too. Thanks for the speedy service and the full tank of gas. You guys rock!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for your kind words, they are greatly appreciated! Here at Franklin Auto we work hard for our customers and are extremely glad that you were satisfied with our service. Customer care is a must and we are lucky to have the best customers! We hope to see you here in the future! Thank you!


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  • Great Customer Service

    Great customer service. The owner showed us the carfax report and answered all of our questions. This was the easiest car buying experience that I...

    Dealer Response

    We know buying a car can sometimes be a hassle and we are extremely happy that here at Franklin Auto Sales you did not experience that! It is alwa...


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    Great customer service. The owner showed us the carfax report and answered all of our questions. This was the easiest car buying experience that I've ever had. I literally picked out my car from the website, test drove it on my lunch break and signed the paperwork the next day when I got off!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We know buying a car can sometimes be a hassle and we are extremely happy that here at Franklin Auto Sales you did not experience that! It is always our goal to give an easy car buying experience and we are lucky to always accomplish it! Thank you and we hope to see you back here again soon!


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