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Reviews

4.1
Average based on 18 reviews
  • My New Car!!

    I entered Kip Killmon's Tysons Ford after a disappointing car search at a nearby dealer. Upon my arrival I was warmly greeted by dealer Raegan Hoo...


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    I entered Kip Killmon's Tysons Ford after a disappointing car search at a nearby dealer. Upon my arrival I was warmly greeted by dealer Raegan Hooker- Hairston. Raegan did not approach me like a typical car salesman. He listened to my needs carefully and respectfully added his knowledge in the car buying process. Raegan presented me with a 2014 Ford Focus. Initially, I was hesitant because I thought I could only afford a used car. However, Killmon's excellent finance manager, Heather Reese was very thorough in financing my vehicle. She explained all of my options and looked out for my best interest. The entire process lasted beyond their business hours; however the entire Killmon team was very patient as I made this major milestone in my life. Buying a car can be a stressful ordeal. Buying your first car can multiply that stress by 10. But the staff at Killmon’s Tysons Ford welcome makes the process much easier!

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Did not trust them

    We went to look at and test drive an '02 Acura TL. The car's appearance was nice and I think the car was pretty much as advertised, although the a...


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    We went to look at and test drive an '02 Acura TL. The car's appearance was nice and I think the car was pretty much as advertised, although the ad said it had nav and it did have some sort of after-market radio in it that probably had nav, but the salesman was not able to operate it and we could not figure out how to make it work. We liked what we saw, but on the test drive the car made a loud thump shifting from 1st to 2nd. This particular make and model has a reputation for transmission issues, so much so that Acura had to offer a long-term warranty on the tranny. We pointed this problem out to to salesman and the manager and they told us that was "normal". We explained that was not normal and I asked the sales manager (Ruben something) if he had driven the car. He said he hadn't but their mechanics had given it a thorough examination and there is no way they could have missed a problem like that. We told him that's too bad because we liked the car other than that issue. A few days later, I received an email indicating they had looked at the car and found that it was a motor mount problem. TOO LATE, we already purchased another car. I didn't like their response to the problem. We understand it is a used car and there will be issues. but when i report a problem to you, you need to take it seriously and show me that you are committed to resolving the issue...or I won't buy a used car from you. As Ruben said, the Tysons car market is not a need-based market, it is a want-based market and there are lots of used cars out there. If you want to earn my business, show me you are committed to my satisfaction.

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
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  • Raegan is great!!!!!!!!!!!!!!!!!!!!!

    Raegan Hairston was great! He was professional, he took his time with me, and I got a great deal on my car!!!!!!!! I recieved the kind of deal and...


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    Raegan Hairston was great! He was professional, he took his time with me, and I got a great deal on my car!!!!!!!! I recieved the kind of deal and service that will definitely bring me back to Tyson's Ford!

    Does recommend this dealer
    Did make a purchase
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