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read every word of the very expensive warranty they sell you. They will tell you your covered for things your not until you call in about the problem.... They will tell you things you want to hear to buy but don't follow through.
Ruth, and James were very friendly and accommodating. I was in and out very quickly, the techs took great care to cover seats and floors to protect from... dirt/debris from their clothes and shoes.
Service experience was excellent at Urse Auto in Morgantown. I scheduled service on line, set my time and dropped off. Ruth, Service Advisor, communicated... needs and got vehicle completed for pickup. I have worked with the dealership for more than 6 years and have always had a good experience. Good people and great to work with. Thanks to Ruth and keep up the good work!
I had wrote a previous review of an alignment not done properly from the service department here. I want to say thank you to Joe Urse service director... for fixing everything. You took care of all the problems I had on my vehicle from the front end alignment. You took the responsibility of the alignment and promised to make sure it got fixed and it did. You were very professional with this issue. Thank you again for all your help.
I am so glad that I chose Urse as a place to buy vehicles and to get service when required. The service department is top of the line. The staff takes... ownership of your problems or concerns and solves your issue or answer your questions. You guys are five star! Joe Bennett
Would not recommend this place to anyone. I live in NC and was in Morgantown for the holidays visiting family. I had went there on Dec 27th to have them... find out about a cupping issue in my driver front tire. They did an alignment and rotated the tires. Mind you my back tires were brand new at the time. They have less then 3000 miles on them. They put them in the front after the alignment. I drove back to NC 2days after alignment. I had to drive back to Morgantown (Jan 16th -18th) after finding out my mom has lung cancer to take her to her appointments. When I got back to NC I noticed my front tires were evenly bald on the outer tread (toe) both sides at that. So I knew the alignment was not done right. I called URSE dodge of Morgantown service dept where it was done and the manager said that they won't do anything because I could have hit a pot hole and messed it up on my way out. If I would have hit a pot hole it would only mess up the one side not both and not evenly either. So I had to pay myself for another alignment but here in NC. One month after I had the first one done at URSE. The alignment was not done at all properly at URSE. I have the paperwork from the dodge dealer here in NC showing the before alignment and the after the alignment was done. Also they did a test drive to make sure it was good. This dealer in Morgantown did not even show me or give me any paperwork showing the before or after of the alignment and URSE did not even do a test drive after the alignment to make sure it was correct paperwork proves it. Now I have bald tires (new) and cant drive the vehicle. I have to go back and forth to Morgantown to take my mom for her chemo and radiation and Dr appointments but now I'm not able to because the tires are not safe to drive. It's about 500 miles each way. I dont feel I was treated right here or taken seriously.
I always go here for my service and recalls. They are very sweet and knowledgeable! And very attentive to your needs. I will definitely buy my next... vehicle here!
Every thing was great! Barb was very helpful! Inspection was done and had a question about auto start stop which was answered. Will return next time I... need something done!
They did a couple of recall parts. It was easy to set up a ride back to work and then a pickup very prompt. Good service
Very professional and accommodating. They communicated with me and kept me informed about the progress of the repairs. A rental car was provided during... the repair time.