Vision Chrysler Dodge Jeep Ram of Penfield

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Reviews

Average Ratings

4.4
20 lifetime reviews.
  • My new Jeep from Vision

    Mark and I have been long time GM owners. I have wanted a Jeep for years. With my lease up, we went out to Vision Dodge, as they had a great add o...

    Dealer Response

    Hi Strassners, Thanks for your kind words. Were glad to hear you had a great experience with our sales department. Thanks again for choosing Visio...


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    Mark and I have been long time GM owners. I have wanted a Jeep for years. With my lease up, we went out to Vision Dodge, as they had a great add on new leases. My only criteria was a sunroof. Well the model we were looking at does not come with a sunroof but Amy Brown ( our awesome sales queen) said she thought they had a limited addition on the lot that has a sunroof and boom, we were a go! We want to thank Jason Caliri and Joe Provvidenza and Amy Brown for working with our wants and needs. They all went out of their way from start to finish. I would recommend buying from Vision! A quick shout out to Garth Anderson who made signing papers so fun!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Strassners, Thanks for your kind words. Were glad to hear you had a great experience with our sales department. Thanks again for choosing Vision Chrysler Dodge Jeep Ram of Penfield.


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  • I've loved all of my Jeeps!

    Located the exact Jeep I was looking for quickly and I was in the driver's seat within days. Friendly staff. Newly renovated facilities and gre...

    Dealer Response

    Lindsey, Thank you so much for the kind word! My Staff truly embraces our philosophy of making sure our customers receive a 100% Truly Exceptional...


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    Located the exact Jeep I was looking for quickly and I was in the driver's seat within days. Friendly staff. Newly renovated facilities and great service department (based on experiences with previous Jeep)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Lindsey, Thank you so much for the kind word! My Staff truly embraces our philosophy of making sure our customers receive a 100% Truly Exceptional Customer Experience! From your review, it seems like we have done that. Congratulations on your new vehicle and make sure you stop in and say hello when you bring your vehicle in for service! Mark Ledtke, District Manager, 585-385-5700


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  • Tiffany coley from Rochester n,y

    When I walked in vision it was good customer service my salesman Richard V was very nice and was upfront with me he help me get in something I lik...

    Dealer Response

    Tiffany, Thank you so much for your kind words. We appreciate your feedback. My sales team and I pride ourselves on ensuring a Truly Exceptional C...


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    When I walked in vision it was good customer service my salesman Richard V was very nice and was upfront with me he help me get in something I liked and that I could afford iam loving my 2015 Chrysler 200

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Tiffany, Thank you so much for your kind words. We appreciate your feedback. My sales team and I pride ourselves on ensuring a Truly Exceptional Customer Experience. Congratulation on your vehicle, and make sure you stop in and say hello on your next service appointment!Mark Ledtke, District Manager, 585-385-5700


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  • Happy Luis

    I just got the best deal on my new jeep Cheeroke. Thanks to Bill Watt he made everything easy and fast.in only 24hrs i got the car that i want and...

    Dealer Response

    Luis, Thank you so much for the kind words. Here at Vision Dodge Jeep Ram of Penfield we pride ourselves in ensuring a Truly Exceptional Customer ...


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    I just got the best deal on my new jeep Cheeroke. Thanks to Bill Watt he made everything easy and fast.in only 24hrs i got the car that i want and i did not spend to much time of my day.Bill watt was great he spend time asking my questions and he made everything possible for me.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Luis, Thank you so much for the kind words. Here at Vision Dodge Jeep Ram of Penfield we pride ourselves in ensuring a Truly Exceptional Customer Experience. Congratulations on your vehicle! If you ever need anything from us in the future, please feel free to contact me at the store directly. Mark Ledtke, District Manager. 585-385-5700


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  • Amazing Dealership

    Everyone at Vision is amazing! I live about an hour away from the dealership in Penfield and had much closer choices to purchase my new Jeep. This...

    Dealer Response

    Kelly, Thank you for your kind words! Billy is truly an asset to my team. We will discuss the problem you had with our lot. We pride ourselves in ...


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    Everyone at Vision is amazing! I live about an hour away from the dealership in Penfield and had much closer choices to purchase my new Jeep. This is my 3rd Jeep from Vision, and will go back when I purchase again! The help that I received from the complete staff was above my expectations. When I called Vision prior to stopping Mark the GM went out of his way to make sure that I got the Jeep Cherokee I wanted. He took his time with me making sure I got all the features I wanted including the color. The Salesman Billy was highly knowledgeable of my Jeep and made sure I knew how to use all of the features. He was genuinely concerned to make sure that I was completely happy with my choice and even followed up with me the day after my purchase to make sure I was happy or needed help with any features. The help I got from Garth with the financial part was beyond great too. He made sure I understood everything and explained my choices for additional warranties that fix my budget and needs insuring I had the best coverage. I have brought all of my jeeps to the service department and they are quick, friendly and honest. I have purchased many vehicles over the years and never had such great treatment, which is why I came back a third time and will again!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Kelly, Thank you for your kind words! Billy is truly an asset to my team. We will discuss the problem you had with our lot. We pride ourselves in ensuing Truly Exceptional Customer Experience. If you ever need anything from us in the future, feel free to contact me at the store directly. 585-385-5700. Mark Ledtke, District Manager, Vision Chrysler Dodge Jeep of Penfield.


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  • new jeep wrangler lime green

    my dealer Lesley was very nice and friendly and helpful. only problem is your parking lot way too small. would buy from her again

    Dealer Response

    Shelia, Thank you for your kind words! Lesley is truly an asset to my team. We will discuss the problem you had with our lot. We pride ourselves i...


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    my dealer Lesley was very nice and friendly and helpful. only problem is your parking lot way too small. would buy from her again

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Shelia, Thank you for your kind words! Lesley is truly an asset to my team. We will discuss the problem you had with our lot. We pride ourselves in ensuing Truly Exceptional Customer Experience. If you ever need anything from us in the future, feel free to contact me at the store directly. 585-385-5700. Mark Ledtke, District Manager, Vision Chrysler Dodge Jeep of Penfield.


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  • This Place needs to work on professional business

    This dealership is a nightmare. First off they won't allow test drives unless you call up and complain to manager. I was talking to doug Bissell h...

    Dealer Response

    As a dealership, our #1 priority is always customer service and we hope to have everyone leave feeling 100% satisfied. We sincerely apologize for ...


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    This dealership is a nightmare. First off they won't allow test drives unless you call up and complain to manager. I was talking to doug Bissell he was very rude and got mad when I would not except the poor offers they made me. The salesman next to us kept interjecting on our conversation and bad mouthing anything that wasnt "VISION". prices are unfair and high which is usually the case with most dealerships but this one will not come down on the overpriced vehicles or go up for the trade of your vehicle. I would highly recommend not going here and if you do avoid Doug Bissell like a sickness. To sum vision penfield up it is overpriced unfair rude customer service is barely existent. And they will always respond apologizing to reviews when it's to late step it up vision.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    As a dealership, our #1 priority is always customer service and we hope to have everyone leave feeling 100% satisfied. We sincerely apologize for the bad experience you had with our dealership. We would like to clear up any concerns you still have if you would please contact us to address these issues. Thank you.


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  • Dave was absolutely amazing

    Dave was absolutely amazing; he was a huge assistance through every step of the process. I could not have asked for better sales representable. I ...

    Dealer Response

    Hi, Thanks for your kind words. Were glad to hear you had a great experience with our service department. Thanks again for choosing Vision Chrysle...


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    Dave was absolutely amazing; he was a huge assistance through every step of the process. I could not have asked for better sales representable. I have spoken with at least 10 different locations and I have not received better sales rep than this place.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, Thanks for your kind words. Were glad to hear you had a great experience with our service department. Thanks again for choosing Vision Chrysler Dodge Jeep Ram of Penfield.


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  • The best

    Thank you so much for helping us buy our new caravon. You made the whole process easy and painless. You are the best!

    Dealer Response

    Hi, Thanks for your kind words. Were glad to hear you had a great experience with our sales department. Thanks again for choosing Vision Chrysler ...


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    Thank you so much for helping us buy our new caravon. You made the whole process easy and painless. You are the best!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, Thanks for your kind words. Were glad to hear you had a great experience with our sales department. Thanks again for choosing Vision Chrysler Dodge Jeep Ram of Penfield, and congratulations on your caravan.


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  • Stayed past closing to get me on the road

    Trevor did a great job meeting all my criteria for a new car and worked with me to incorporate union savings discounts. Had to go back once to get...

    Dealer Response

    Hi Vicky, Thanks for your kind words. Were glad to hear you had a great experience with our sales department. Thanks again for choosing Vision Chr...


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    Trevor did a great job meeting all my criteria for a new car and worked with me to incorporate union savings discounts. Had to go back once to get corrected purchase agreement but the mistake was worked out immeadiately - no hassle auto buying experience.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Vicky, Thanks for your kind words. Were glad to hear you had a great experience with our sales department. Thanks again for choosing Vision Chrysler Dodge Jeep Ram of Penfield, and congratulations on your vehicle.


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