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Koons Tysons Toyota

(2,669 reviews)
Visit Koons Tysons Toyota
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 10:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–10:00pm
Tuesday 9:00am–9:00pm 7:00am–10:00pm
Wednesday 9:00am–9:00pm 7:00am–10:00pm
Thursday 9:00am–9:00pm 7:00am–10:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 8:30am–9:00pm 8:00am–5:00pm
Sunday 11:00am–7:00pm 9:00am–5:00pm
2015 state dealer award
View 6 awards
2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (571) 421-2676 (571) 421-2676
Used (571) 421-2672 (571) 421-2672
Service (571) 297-9424 (571) 297-9424

Reviews

(2,669 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Koons Tysons Toyota from DealerRater.

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Great Experience!

My husband and I purchased a pre-owed Toyota Avalon Hybrid. Great experience with salesperson Assane Diedhiou. Helpful, informative, positive, low-stress. Our finance person, Warfa, was very friendly, informative and enthusiastic as well. We had a very positive experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Donald H

Outstanding service. Car was serviced less thsn two hours. I should had made an appointment and car would had been serviced less than two hours. Sorry! I am very pleased and Alex Hernandez on the Orange Team very Professional. The entire staff from dropping the car off to the end when you pick up the car. 10 STARS!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the review!

Great Sales Experience

Sam is the best salesman that I have come across in years. I shopped at other dealerships and dealt with people who could not answer my questions. The difference with Sam was that he not only could answer my questions but showed a vast knowledge of and passion for Toyota products. High energy. I knew what I was buying before I got to the dealership but Sam made me excited about what I was buying. I have Sam's card. I am not buying from anyone else. Thanks Sam

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Cliff

my friend bought a used Corolla from Koon?s Tyson?s Toyota & 5 days later the the transmission failed! so much for a certified used vehicle. what if she?d driven to Boston or some far out of town location? of course Koon?s fixed the transmission free of charge & I assume towing. I?ll sure never recommend anyone buying a used car from this dealer.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 5.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Best car service

I was looking for a new car for a while and I went into meet with Sam. He found me everything I wanted at the best price! Sam was so helpful with trying to find a car that was perfect for me! Thank you so much I love my car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Shopping for a certified Toyota.

Went o test drive and purchase a certified vehicle. Great showroom, busy, nice energy. Had my car appraised and was told two screws didn?t match in color and was offered a low trade in value. A competing dealer was offering more. I take the hit on my car but you charge full price for yours!!! Ok so I said what are the numbers. No deal, no meet in the middle, no this is the figure. Mind you extra keys, manual etc. In mine because I was going to buy this car. Left dealership and have called and left messag a several time about that car or others or my trade. Nothing back.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Robert Lizardi, we truly appreciate your honest feedback. I will have a manager contact you, Mr. Lizardi. Thank you.

Treated like family

I felt like I was a member of the Koons family. I found the car I've been dreaming of for years on the Koons used car lot. After a thorough test drive, I knew it was my car. Mark Boyd, my sales associate, was knowledgeable, warm and efficient in making my purchase happen quickly. Amin cut through the paperwork as well. Every aspect showed they cared about me as a customer and made me feel like I was the most important person they had that day. Now I'm happy with my new car and the whole buying experience at Koons.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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owner

excellent handling of the customer requests , prompt service and cordial staffs. Very happy with the result.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Badri Plaseied, thank you for taking the time to leave a review for us at Koons Tysons Toyota. We're happy we could meet your expectations!

Pleasant Experience!

Mr. Alaaeldin Salem is a great salesman. He was very helpful and extremely friendly with us. We will definitely recommend him to others and we will always go back to him for our future purchases :)) Keep up the good work 👏 Asmaa Messaoudi

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

Very Happy

Mr. Luis, was more than helpful! He sat down and he took the time to listen to my moms needs and he actually asked questions so she could feel at ease. Then he brought out the Rav4 and it meet everything my mother described she wanted in the car. As in for the financial process, it was like they were more than willing to help us to get us the right price option. They were not pushy or trying to get us to buy something we did not want. If you are debating on going, I suggest you should most def! go and check them out. Ask for Mr. Luis Castillo. He will help you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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