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My car was serviced and AC repaired. Carlos my rep. was great. It was finished in a short time. I love the car wash. 5 stars. All round good experience.
Letter sent to Service Director 60 days ago still not resolved. Mr. Barrie, I called your dealership this morning and was told if I brought my vehicle... in between 2PM and 4PM I could get and oil change and state inspection. I said okay I will be there at 2:30PM. At 2:20 I called back and said I was in traffic and wouldn’t arrive until after 3:00, the young lady said “No problem just be here by 4:00. I arrived about 3:10PM. Your service writer get pretty crappy and said “they just keep telling people to come in when I don’t have anyone to do the work”. I came pretty close to telling him off but I live in Warrenton and didn’t want to have to come back. At walked around and did a little shopping to kill time and came back to the dealership at 5:30. I sent the customer lounge room look in the service bay till about 615 when I went and asked if any work is been started on my car. Your service writer said yes it was done just waiting for the state inspection to be done. I said don’t worry about the inspection I’ll take it somewhere closer to home. I bought the Yukon new in December but your dealership didn’t update the inspection sticker which was from May. The service writer pulled it around and said he was wrong and nothing had been started. First your service writers frustration with your scheduling department needs to be addressed to you, not your customer. I drove to Tyson and Not one thing was completed in three hours and 20 minutes. Since you’re so busy that you can’t handle the service work that I paid for as part of my purchase please refund my money. I don’t have the time to get jerked around by your pissed off employees.
Sales person Fares was amazing from greeting till delivery of my New lease Chevrolet Traverse. Nice people and I want to deal with you guys in future.... I am also thankful to General sales Manager John and Finance manager Max. I will recommend you guys to all my friends and family as a true professionals. Thank you again and see you in 3 years.
Bad experience trying to buy a 2018 Sonic from Koons Chevrolet at the Cars.Com advertised price. Unfortunately part of the discount they show includes... the $875 Destination Charge. Once you ask for a formal quote they add the Destination charge back in so the discount is gone. They claim the Destination Charge is not part of the MSRP price even though it is included in their advertised Retail Price. When I questioned Koons Sales Management on this deceptive practice, they claim other dealers do this in their area so they have to. So the bottom line is that Koons has to be use deceptive trade practices because other dealers do. I would never buy a car from ANY dealer that misrepresents prices like this. Their discounts are very deceptive so beware!
Less than impressed with this dealership. Having been in constant contact with the Manager (Jay) for over a week we st excited to go test drive a used... vehicle. Upon arriving it was clear that the vehicle was not ready to be test driven, it was unclean, had parts missing and a non functional turn signal. Having spent 1hr to get there we decided to take the car for a test drive, the car had a foul (urine like) smell coming through the vents and only got worse when you put the top up. When I asked about the turn signal I was told (yeah we knew about that and the part's on order). Similarly when I asked about detailing the vehicle before we got there the response was (my bad on that). Ultimately and not surprisingly we didn't but the car. I bought my first new car from Koons and had an excellent experience, this dealership on the other hand was the complete opposite. They will not get business from me.
Got an appointment within a reasonable time. Upon arrival, my Enclave was taken immediately and the problem was diagnosed within 45 minutes. The rear evaporator... was leaking and required replacement. It was replaced under warranty with no charge to me. The service manager also noticed that the car was due for inspection soon and and was inspected at my direction. No hassle, great service!
I purchased my vehicle at Koons. I have owned my Terrain for four years and have received excellent service from the Koons staff every time I have needed... help.
couldn't be more upset about how they treated me here :( wrong diagnose and he wants to charge triple any other place so when I asked him to just... give my car back he charged me $140 for a false diagnose and told me how I would feel if i worked for free. REALY RUDE (I took my car 2 other places and they told me I do not need new brake pads, I can even see it myself but when i tried to tell him that their diagnose is wrong the guy was so RUDE, I just paid the money and left there.Never trusting these people again.)
I was emailing sait for a few weeks. As soon as we arrived at the dealership he made us feel welcome , he is a Super friendly. Paper work was super quick.... Walked out there with a new car quicker then what it took me to walk into place.
I purchased a used car from Koons in April 2018 and it was more of a headache than any other car I've purchased from a dealership. I worked with a... salesman for a week before coming down since it would be about a 45 mile drive. We showed up at our scheduled time and were told to wait while he finished up a phone call. Wasn't the best way to start but I let it slide. While we're on the test drive, he was talking on the phone again. I asked him questions about the car and he didn't seem to know half the features it had, even after he knew a week in advance that I would be stopping by. The negotiation went well, and I got it to a price I was comfortable with, which wasn't cheap. There were 2 illegal modifications on the car when I bought it, and I brought these to the attention of the salesman. The car did not have a front license plate, so I asked the salesman what my options were (permanent, removable, etc). He said "oh no, you don't want a front license plate on this type of car". Actually, I do, but he was convinced I shouldn't put one on. The other modification was the tint looked too dark to pass the inspection. He assured me if it didn't pass, they would take it off for free. $100 inspection fee and 90 extra miles on my car later, I bring my car back to Koons for the tint to be removed. When I brought it back, the salesman mentioned he was pretty sure it wouldn't pass; what great customer service. They did remove the tint for free, but in the process made a mess of the trunk. There was adhesive residue on the carpet, there was dried cleaning solution dripped over the plastic pieces, and there was scratches in the plastic where they tried to scrape off the tint. It took me 2 hours of talking to different representatives to finally get them to clean the glue/residue off the trunk. I thought Koons had a better reputation and respect for their customers. I didn't feel like my time was respected, and I was just another sale. They justified it by saying used car sales don't get the same effort that new car sales do. I've never seen this poor effort put into a sale when buying other used cars, so Koons has lost my business.