Reviews

Average Ratings

4.8
560 lifetime reviews. Includes reviews of Keyes Lexus from DealerRater.com
  • I Got A Great Memorial Day Deal

    The broker and agent were very helpful throughout my leasing process. I am very satisfied with the whole experience. No pressure even it was a bus...

    Dealer Response

    On behalf of Keyes Lexus I would like to thank you for taking the time to share your experience with us! We are so happy we could be there to help...


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    The broker and agent were very helpful throughout my leasing process. I am very satisfied with the whole experience. No pressure even it was a busy Memorial Day weekend, and I really think I've got a great deal on my new 2013 RX 350! I'd recommend Sam!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    On behalf of Keyes Lexus I would like to thank you for taking the time to share your experience with us! We are so happy we could be there to help you selected your RX350. Please don't hesitate to let us know if you need anything in the future, we are always here! -- Keyes Lexus


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  • Airbag Recall
    October 19, 2017

    I have always been happy with the Service Department, service managers, speed at which the repair has been completed, the loaner car that was prov...


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    I have always been happy with the Service Department, service managers, speed at which the repair has been completed, the loaner car that was provided

    Does recommend this dealer
    Came in for service or repair

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  • always accommodating
    October 18, 2017

    Hardly find it difficult to schedule a car maintenance whenever I needed one.Love Bill Horvat specially! The people in the service and customer wa...


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    Hardly find it difficult to schedule a car maintenance whenever I needed one.Love Bill Horvat specially! The people in the service and customer waiting area departments are very welcoming and courteous.

    Does recommend this dealer
    Came in for service or repair

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  • Keyes Lexus makes everything easy.
    October 16, 2017

    We came for maintenance and as always it is a pleasure to deal with Mike Nazari. However our lease was coming up in a few months. We decided to do...


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    We came for maintenance and as always it is a pleasure to deal with Mike Nazari. However our lease was coming up in a few months. We decided to do a trade in. Armand and Arthur helped us trade in our 2015 ES Hybrid for a 2017 ES Hybrid. Arman really worked with us to get a deal that we found very good. Arman is really one of the best salesman on the floor.

    Does recommend this dealer
    Came in for service or repair

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  • Placement of ordered seat adjustment lever
    October 13, 2017

    Stephanie Moretta Hidalgo, service adviser, is primarily the reason for my coming back to Keyes Lexus after a previously bad experience. Waiting t...


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    Stephanie Moretta Hidalgo, service adviser, is primarily the reason for my coming back to Keyes Lexus after a previously bad experience. Waiting time was long but she keeps updating us of the status. Friendly and professional, an asset.

    Does recommend this dealer
    Came in for service or repair

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  • Easy and Great Experience!
    October 11, 2017

    the best service from the beginning, the best deal in no time with the car i wanted, Pedro did his best and Dominique made the financial part so e...


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    the best service from the beginning, the best deal in no time with the car i wanted, Pedro did his best and Dominique made the financial part so easy, thank you guys!

    Does recommend this dealer

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  • Fun, polite, no haggling
    October 11, 2017

    It was a good experience. Gave me what I wanted without any pressure and we polite and fun. Fast and no nonsense. Pleasant. This report is more an...


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    It was a good experience. Gave me what I wanted without any pressure and we polite and fun. Fast and no nonsense. Pleasant. This report is more annoying than buying the car!!!!

    Does recommend this dealer

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  • Maintenance Service 10-9-17
    October 10, 2017

    The service consultant was extremely thorough. She went above and beyond what I expected. She checked the service maintenance history and was ve...


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    The service consultant was extremely thorough. She went above and beyond what I expected. She checked the service maintenance history and was very helpful. When she made a visual inspection she noticed that 2 tires were missing the plugs which were installed. She showed me how to use the display button properly, as I thought something was wrong, which was not. She even discussed my front bumper damage with a local repair person and got me a quote to repair. This saved me time. I highly appreciate the extra steps she took to make sure my vehicle was in good shape. She is very diligent in making sure all her customers are updated and taken care of at the expense of taking a proper lunch hour. I made sure I mentioned her excellent service to the on-site Service Manager. I hope her good work is acknowledged. Thank you.

    Does recommend this dealer
    Came in for service or repair

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  • The representative was very professional
    October 10, 2017

    Everything was timely done. the service to be performed was explained to me, and after the service I was informed of the findings and about future...


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    Everything was timely done. the service to be performed was explained to me, and after the service I was informed of the findings and about future services.

    Does recommend this dealer
    Came in for service or repair

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  • excellent customer service - Stephanie excellent!!!
    October 8, 2017

    She is extremely knowledgeable about my car and issues, very helpful! Takes care of business, I am very pleased. Will continue to visit Stephanie...


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    She is extremely knowledgeable about my car and issues, very helpful! Takes care of business, I am very pleased. Will continue to visit Stephanie! Thank you

    Does recommend this dealer
    Came in for service or repair

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