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Reviews

Average Ratings

3.9
35 lifetime reviews.
  • Great purchase experience

    I was out of town and hoped to find a car -- all in one day of business travel. Keyes Toyota had the model and features I wanted, and I was immedi...


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    I was out of town and hoped to find a car -- all in one day of business travel. Keyes Toyota had the model and features I wanted, and I was immediately greeted by Fred. Fred was eager and kind, and not pushy at all, but built a rapport that made me finally say after many dealerships, "ah yes, this is a dealership I would feel good about giving my business to." The process was a long one, with the expected haggling about price, but in a chummy, playful, almost jestful way (with Fred's manager, Bob). Although he drove me hard, and I him, we ended up at what I both think we felt was a price that was at the edge of both of our comfort ranges. One warning: Bob started the dialogue by explaining to me their "markup" on MSRP. I have never heard of a dealer marking up on MSRP and I expected (and received) a fair price below it. I don't think paying MSRP or above is usual for a dealership, and this one is not the exception. All in all, a great dealership that does their job well and knows how to make you feel good about making a purchase. I recommend Fred to anyone interested in a new Toyota.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great service department

    Mark Gili service rep very experience and knowledgeable. He did everything he said he would do, nice man!


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    Mark Gili service rep very experience and knowledgeable. He did everything he said he would do, nice man!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great service department

    Mark Gili service rep very experience and knowledgeable. He did everything he said he would do, nice man!


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    Mark Gili service rep very experience and knowledgeable. He did everything he said he would do, nice man!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great Purchasing Experience

    I was in the market for a used car and cars.com recommended this dealership. The whole process was good and I got a fair deal for the car I wanted...


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    I was in the market for a used car and cars.com recommended this dealership. The whole process was good and I got a fair deal for the car I wanted. The salesperson was nice and not pushy at all. I even got a few perks. I would got back to this pleace if I am in the market for a car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Dialysis Tech

    I agree with lots of reviews here that this dealership is terrible. Me and my sister had several toyota cars already coz we like changing cars ev...


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    I agree with lots of reviews here that this dealership is terrible. Me and my sister had several toyota cars already coz we like changing cars every 3 to 5 yrs but we were not able to get a new car here. We always try going to keyes van nuys first as this is very close to our place but we always end up buying with other place. How pathetic!

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • LanaS

    WORST EXPERIENCE EVER!! Stay away from this dealership if you can. & be aware: bad expireance two times. Amor Ghetai( team Leader) wasn't inter...


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    WORST EXPERIENCE EVER!! Stay away from this dealership if you can. & be aware: bad expireance two times. Amor Ghetai( team Leader) wasn't interested in selling a car

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • A fantastic experience

    The team of Eric Whitman and Badie Audish was outstanding. Their knowledge and experience of finance and service put me at ease. Their manner of i...


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    The team of Eric Whitman and Badie Audish was outstanding. Their knowledge and experience of finance and service put me at ease. Their manner of interaction was always solution orientated. My questions were answered in a timely manner. What they achieved was making me feel a part of the Keyes Motors family and I will always return to purchase a car from them. Enid Z

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Awesome Service, Clean and Friendly environment

    This was the best experience we've had in California for buying a car. I have had great experiences in Vegas but never here in Los Angeles. My hus...


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    This was the best experience we've had in California for buying a car. I have had great experiences in Vegas but never here in Los Angeles. My husband and I were so excited we were given the red carpet treatment. Coffee, cookies, donuts, fruit & water. From the salesman Kenny Krueter (sorry if we spelled last name incorrectly), his boss Fred Gonzalez and the young lady in finance. Everything was clearly explained to us. All our questions were answered and we left in a 2015 Toyota Camry fully loaded our dream car!! There were no hidden agendas they were honest and layed everything on the table. The facility was exceptionally clean including the bathrooms. They had an area for children to play so that they don't get bored and a computer station so you can logon and check your social media if you like while you wait. Now how cool is that. Thank you Keys Toyota in Van Nuys for your exceptional customer and treating us like family you guys are the best!!!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Happy with my new Prius

    I just leased a new Prius and love it! The salesman who helped me was Abdu and he was excellent when working with me to find the best vehicle for ...


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    I just leased a new Prius and love it! The salesman who helped me was Abdu and he was excellent when working with me to find the best vehicle for me, and the finance officer (I believe his name was Harry) was very knowledgeable when answering all of my questions regarding warranties and leasing terms. The car alarm was not installed yet, but I just dropped it off the next day and they installed it right away, no problems. Thank you Keyes Toyota!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Car claiming to be in stock is NOT

    I waited over 90 Minutes to see a car advertised and confirmed on the phone that they had in stock to later understand that they DID NOT have this...

    Dealer Response

    Dear Phil, While we may not have had the car in stock, we have similar cars in stock for you to see, then if you like the car you see, we are abl...


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    I waited over 90 Minutes to see a car advertised and confirmed on the phone that they had in stock to later understand that they DID NOT have this car in stock. I was shuffled from one sales person to the next. The second guy was pretty much what you think of as shady car sales man. He started with numbers and then more numbers, and each time he was excluding factors we kept in our equations. Buy was this a reminder of why car dealers and sales man get a bad name. Star Ratings: It gives you options from Poor to the next one being Fair, then Average(Which is rather equal to Fair), then Good, then Excellent. Star rating for: Overall- 1 Cust Service-1 Buying Process-1-2 Qualtiy of Repairs- I didn't get such work done. Facilities-1 If you consider the inventory they claim vs the actual stock they have on hand. Otherwise it was clean and very nice

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Dear Phil, While we may not have had the car in stock, we have similar cars in stock for you to see, then if you like the car you see, we are able to trade another dealership for a the car you are looking for.


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