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Reviews
Great service, no haggling, Vernon Cochran was the best
Great service, no haggling, Vernon Cochran was the best sales rep I have ever dealt with, he was knowledgeable, professional, and extremely helpful throughout the process. This is my third SUV from Koon’s Falls Church since 1999 and they have been wonderful to work with. Honest, helpful, and dependable. You are treated as a true customer from purchase through the life of the vehicle. Highly recommend Koon’s for any vehicle in the future.
Great service, no haggling, Vernon Cochran was the best
Great service, no haggling, Vernon Cochran was the best sales rep I have ever dealt with, he was knowledgeable, professional, and extremely helpful throughout the process. This is my third SUV from Koon’s Falls Church since 1999 and they have been wonderful to work with. Honest, helpful, and dependable. You are treated as a true customer from purchase through the life of the vehicle. Highly recommend Koon’s for any vehicle in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your continued trust in Koons Falls Church Ford! We're delighted to hear that Vernon provided such a positive experience and that our team has consistently met your expectations over the years. We appreciate your recommendation and look forward to serving you again in the future!
Over 7 hours later I drove away with the car I wanted.
Over 7 hours later I drove away with the car I wanted. I was exhausted, hungry and wasted nearly all day light , I was given a cup of coffee. Yay!!! I nearly completed paperwork with the wrong VIN , which has happened to me before at Banister Ford. (WORST EXPERIENCE EVER) Great job Koons Ford for catching what would have canceled our deal. Fredrick called after my online inquiry and made sure every concern and desire was met. Great job.... Thanks for the coffee
Over 7 hours later I drove away with the car I wanted.
Over 7 hours later I drove away with the car I wanted. I was exhausted, hungry and wasted nearly all day light , I was given a cup of coffee. Yay!!! I nearly completed paperwork with the wrong VIN , which has happened to me before at Banister Ford. (WORST EXPERIENCE EVER) Great job Koons Ford for catching what would have canceled our deal. Fredrick called after my online inquiry and made sure every concern and desire was met. Great job.... Thanks for the coffee
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lenasmiles, we're glad to hear Fredrick and the team at Koons Falls Church Ford caught that error and ensured you drove away happy. We appreciate your patience during the process, and it's great to know a cup of coffee helped! Enjoy your new car!
Textbook bait and switch operation.
Textbook bait and switch operation. I called 12/26/25 to check the availability of a Kia they had advertised on their web site. I gave the sales person the stock number. I never mentioned the name of the car, The sales person looked up the stock number and confirmed I was checking on the Kia EV-6 Wind. He said that car was sold. I thanked him and good-bye. Today, 12/27/25 a different sales person, Tristan, leaves a voice message stating "...the Kia EV-6 you were interested in to let you know that THIS vehicle is available and we have year-end sales going on right now. Let me know if you can make it in...". When I called back, Tristan was unavailable, but the sales person I did speak to confirmed that the car was sold. Even quoted me the last 4 digits of the stock number of the car. Fortunately I didn't waste my time driving there. Of course Tristan calls me back to see if I'm still interested even though the car I called about was sold. Well, it just so happens they have another 2022 Kia EV-6 available. The one that IS available just happens to be $4000 more. If I'd driven from Silver Spring MD to Falls Church I'd be vested in not wasting my time. caveat emptor
Textbook bait and switch operation.
Textbook bait and switch operation. I called 12/26/25 to check the availability of a Kia they had advertised on their web site. I gave the sales person the stock number. I never mentioned the name of the car, The sales person looked up the stock number and confirmed I was checking on the Kia EV-6 Wind. He said that car was sold. I thanked him and good-bye. Today, 12/27/25 a different sales person, Tristan, leaves a voice message stating "...the Kia EV-6 you were interested in to let you know that THIS vehicle is available and we have year-end sales going on right now. Let me know if you can make it in...". When I called back, Tristan was unavailable, but the sales person I did speak to confirmed that the car was sold. Even quoted me the last 4 digits of the stock number of the car. Fortunately I didn't waste my time driving there. Of course Tristan calls me back to see if I'm still interested even though the car I called about was sold. Well, it just so happens they have another 2022 Kia EV-6 available. The one that IS available just happens to be $4000 more. If I'd driven from Silver Spring MD to Falls Church I'd be vested in not wasting my time. caveat emptor
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I apologize for any confusion or inconvenience caused. We understand your frustration regarding our website updating time during the busy holiday period, however, this is beyond our control. The information in our system was saved as EV6, and we have another one in stock. You emailed to say it's the end of the year and the EV6 is available, but without a stock number or VIN saved in the system to indicate which you were referring to. It was our understanding that your email was just a friendly invitation to take a look at an EV6. If you'd like to discuss this further or have any other concerns, please feel free to reach out directly. Thank you, Regina Suggs - Customer Relations Manager - rsuggs@koons.com
Deybi was informative explaining the features of the suv
Deybi was informative explaining the features of the suv on the test drive. The deal went smoothly.
Deybi was informative explaining the features of the suv
Deybi was informative explaining the features of the suv on the test drive. The deal went smoothly.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Reviews like this one make our day! Thanks from Deybi and the Koons Falls Church Ford team.
Service is good and fast.
Service is good and fast. Agent Rob is friendly and helpful. I finished my Ford annual maintenance within 2hours
Service is good and fast.
Service is good and fast. Agent Rob is friendly and helpful. I finished my Ford annual maintenance within 2hours
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're delighted to hear that Rob provided you with friendly and efficient service at Koons Falls Church Ford. Thank you for sharing your experience, and we're glad the annual maintenance was completed promptly!
Excellent dealer , fast , polite ,keep you informed, good
Excellent dealer , fast , polite ,keep you informed, good job , I am very satisfied To be customer
Excellent dealer , fast , polite ,keep you informed, good
Excellent dealer , fast , polite ,keep you informed, good job , I am very satisfied To be customer
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your confidence in Koons Falls Church Ford! We appreciate your business, Robert.
Purchase experience with Jeff Ottenberg was extremely
Purchase experience with Jeff Ottenberg was extremely positive, similar to our prior sales and leases. Unfortunately, this time there was little to no tutorial on the new car controls.
Purchase experience with Jeff Ottenberg was extremely
Purchase experience with Jeff Ottenberg was extremely positive, similar to our prior sales and leases. Unfortunately, this time there was little to no tutorial on the new car controls.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your feedback about your experience with Jeff at Koons Falls Church Ford. We're glad to hear the purchase process was positive, but we apologize for any inconvenience regarding the tutorial on new car controls. We'll make sure to address this with our team and improve in that area moving forward!
Jacob was a pleasure to work with!
Jacob was a pleasure to work with! He is a true pro. I highly recommend!
Jacob was a pleasure to work with!
Jacob was a pleasure to work with! He is a true pro. I highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Phil, thank you for reviewing Jacob and Koons Falls Church Ford! Have a stellar day!
Had a great experience with the team, everyone was kind,
Had a great experience with the team, everyone was kind, helpful and efficient! Would definitely use this locations again. Robert was awesome and kept me in the loop as the work on my car made progress!
Had a great experience with the team, everyone was kind,
Had a great experience with the team, everyone was kind, helpful and efficient! Would definitely use this locations again. Robert was awesome and kept me in the loop as the work on my car made progress!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Matt, it's fantastic to hear that Robert and the team at Koons Falls Church Ford provided you with such a positive experience. We appreciate your feedback and look forward to seeing you again in the future!
Great customer service, Buck was kind and helpful, I
Great customer service, Buck was kind and helpful, I recommend Ford at Falls church seven corner. Thank you.
Great customer service, Buck was kind and helpful, I
Great customer service, Buck was kind and helpful, I recommend Ford at Falls church seven corner. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sam, we're delighted to hear that Buck provided you with great customer service at Koons Falls Church Ford. Thank you for recommending us!