Koons of Falls Church Ford

Reviews

Average Ratings

4.8
322 lifetime reviews.
  • Amazing service! Ayla was extremely helpful!

    The office is cool. Service is amazing and Ayla was extremely helpful. Usually I don't trust sales people, but she was great! and she helped to fi...

    Dealer Response

    Thanks for the review!


    Show Full Review

    The office is cool. Service is amazing and Ayla was extremely helpful. Usually I don't trust sales people, but she was great! and she helped to find a car that meets all my requirements and for a good price!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the review!


    Hide Full Review
  • Friendly Service with Young Professionals.....

    Koons Fall Church have a very impressive blend of cadre of young and older professionals ready to meet the needs of its potential customers almost...

    Dealer Response

    Thanks for the review!


    Show Full Review

    Koons Fall Church have a very impressive blend of cadre of young and older professionals ready to meet the needs of its potential customers almost from the moment you walk into the door. As many times as I have gone to a dealership, the young man with whom I worked with, Shay Toure made it as painless as possible and well as displaying an impressive knowledge of the vehicle I purchased in particular and the Automotive business in general. At an age where most young men are either in College or deciding what they want to do, this young man has become the epitome of Koon professionalism and I must congratulate Koons for the display of its products and the training of its personnel. Wasn't not to thrilled going through financing, but Rick, the Finance officer made it as painless as possible. Again, he and other Koon personnel displayed a friendliness that had made the car purchasing experience comfortable. I definitely recommend that you at least try any Koon dealership first to see if they meet your automotive needs.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the review!


    Hide Full Review
  • Can't trust

    They are not very sincere and trustworthy. Keep breaking their promise.


    Show Full Review

    They are not very sincere and trustworthy. Keep breaking their promise.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Ford Explore 2017

    Excellent dealer. August 17 I bought my second car (Ford Explorer) in this dealer, and it was my pleasant experience with a seller (Julio Romano)...

    Dealer Response

    Thanks for letting us know what a great job Julio and Tony are doing, Jose. Congratulations on your new Explorer, and please don't hesitate to cal...


    Show Full Review

    Excellent dealer. August 17 I bought my second car (Ford Explorer) in this dealer, and it was my pleasant experience with a seller (Julio Romano) full of patience, who helped me with everything I needed, and explaining every step of the purchase and looking for the best for me needs and service very honest, sincere and friendly, and the same in the area of financing (Tony Anzo) was an excellent experience with him. I can recommended their excellent service. Thank you Julio Romano and Tony Anzo.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for letting us know what a great job Julio and Tony are doing, Jose. Congratulations on your new Explorer, and please don't hesitate to call or stop by if there is ever anything that we can do for you. Take care!


    Hide Full Review
  • Purchase of Ford Explorer Sport

    Purchased a new 2017 Ford Explorer Sport from Koons Ford in Falls Church, VA. The sales associate, Soufiane, did a wonderful job helping us decid...

    Dealer Response

    Timothy, thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more tha...


    Show Full Review

    Purchased a new 2017 Ford Explorer Sport from Koons Ford in Falls Church, VA. The sales associate, Soufiane, did a wonderful job helping us decide what was the right features for my family. He diligently located the car and went out of his way to make the buying experience smooth and enjoyable. Thank you Soufiane.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Timothy, thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!


    Hide Full Review
  • What a great experience

    I never thought I’d bother writing a review for a car dealership, but my buying experience at Koons Ford Falls Church was too wonderful to not sha...

    Dealer Response

    Carolyn, we appreciate your recommendation of our dealership! Our team is dedicated to providing top-quality service, and we're so happy to hear t...


    Show Full Review

    I never thought I’d bother writing a review for a car dealership, but my buying experience at Koons Ford Falls Church was too wonderful to not share it. My salesman, Michael Lopes, was friendly and laid back, while still being completely professional and knowledgeable about the car. I had never bought a new car before and had a horrible image in my mind of what the process entailed, but Michael never pressured me or tried to talk me into something I didn’t want. I felt like he was honest and sympathetic to my needs and completely put me at ease. Tony Cruz in the finance department was also terrific, finding me a better loan than the one I had been pre-approved for. Overall, this was not a stressful process at all. In fact, even before I knew what my new Focus would cost me, I knew I wanted to buy it from Michael and Koons – and I am delighted that it worked out for me. By the way, the Ford Focus Titanium rocks! I’m over the moon. I highly recommend the car, the dealership, and Michael Lopes as your salesman.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Carolyn, we appreciate your recommendation of our dealership! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Please let us know if there is ever anything else we can do for you! Safe travels!


    Hide Full Review
  • Great service!

    Great job servicing my vehicle even though I had not made an appointment. Shawn Murch was efficient and friendly.


    Show Full Review

    Great job servicing my vehicle even though I had not made an appointment. Shawn Murch was efficient and friendly.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • 3 strikes near out

    Another reason never to go back to this location was trying to get a car serviced. They promise an appointment at 245 I drive over and call 15 min...

    Dealer Response

    Paul, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the oppor...


    Show Full Review

    Another reason never to go back to this location was trying to get a car serviced. They promise an appointment at 245 I drive over and call 15 minutes before I get there assuring that I had appointment only to find out when I get there, they say they can't even get to it for a day and a half, even though they found my reservation. Whether buying a car or getting service this just doesn't get it. The service representative Terry made the whole situation worse instead of sanofi. In the next appointment, he said no I've already called all my appointments. You're not even on here, and then he quickly realized I was rude, arrogant and believe he's always right, well, I'm sorry, sometimes the customers are right and this time you are wrong, its not how it should be handled. I called the general manager and he took my call and referred me over to the service manager, and they offered to set something up for another time and they apologized and that may be good for him, but it wasn't good for me when it was almost a 100 degrees and my organistion was out on a brand new car. There was no loaner car that they could give I took my business to another more professional another Ford Company with my 2017. This is not the first time that something like this has happened with me with this company, I've had just 2 different bad experiences if you look at my reviews, they're honest and fair. I both post on google, Facebook and yelp and give a lot of companies great reviews. My suggestion is that a lot of other Ford dealers that want your business they do a better job and they care about you as a customer and more important, their maintenance calls are less expensive and they get to your car even quicker. Research reviews and read some of the problems the us they speak for themselves. I'm sorry this company gets a zero if they had it. Its my third time in 2 years dealing with this location and each time has been a huge disappointment.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Paul, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please reach out to us at (703) 241-7200 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.


    Hide Full Review
  • tire problem

    Took care of my tire problem quickly and completely.

    Dealer Response

    Thanks for the feedback Steven!


    Show Full Review

    Took care of my tire problem quickly and completely.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the feedback Steven!


    Hide Full Review
  • Great

    I've bought all my cars at Koons Ford! And I've bought them all from Shay, does a great job; very knowledgeable and friendly

    Dealer Response

    Thanks so much for the review!


    Show Full Review

    I've bought all my cars at Koons Ford! And I've bought them all from Shay, does a great job; very knowledgeable and friendly

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks so much for the review!


    Hide Full Review