Mercedes-Benz of Encino

New 888-560-7866 Dealer Website
Used 888-561-3854 Email Dealer
Service 888-719-2758

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Reviews

Average Ratings

4.2
Average based on 18 reviews
  • Purchased a 2013 Audi Q7

    I saw the Cars.com listing for a Audi Q7 at Mercedes of Encino and contacted them. I worked with Patrick Lau. From start to finish the deal was ha...


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    I saw the Cars.com listing for a Audi Q7 at Mercedes of Encino and contacted them. I worked with Patrick Lau. From start to finish the deal was handled quickly and efficiently. Even though I was located over 100 miles from the dealership everything went perfectly.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • not good

    I test drove the car and was interested but Chuck never texted me the breakdown as he said he would. He said I could have the figures in about twe...


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    I test drove the car and was interested but Chuck never texted me the breakdown as he said he would. He said I could have the figures in about twenty minutes and it is now several days. Forget it.

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
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  • STAY AWAY FROM ENCINO MERCEDES BENZ! YOU WILL BE T

    STAY AWAY FROM ENCINO MERCEDES BENZ! YOU WILL BE TRICKED INTO A DEAL YOU WILL REGRET! I came to the Mercedes Encino Dearlership to check out a new...


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    STAY AWAY FROM ENCINO MERCEDES BENZ! YOU WILL BE TRICKED INTO A DEAL YOU WILL REGRET! I came to the Mercedes Encino Dearlership to check out a new C250 because I had only two months left on my Audi lease. The dealership pushed me really hard to lease the new Mercedes immediately promising to take care of the remaining two payments for my Audi. The "very nice" salesperson, Artin Bagersarian, assured me that even if I had three payments left on my Audi lease, he would take care of it. Even though I did not intend to lease a new car on that day, I signed the lease agreement and a document specifying two payments to Audi. The bad news came by surprise from Audi when I got the Turn-In Settlement invoice showing that the Mercedes dealership made only one payment instead of two. After five days of numerous phone calls to the Encino Mercedes Benz I was told that I never requested two payments. They produced the document signed by me that read: "Payment TWO Audi financial of $459" and said it had a typo: instead of "Payment TWO Audi…" it should say "Payment TO Audi…" The salesperson Artin, who promised to take care of my remaining lease, lied to my face and said that I had requested only one payment. I am a single mom with a 11-year old daughter… Any reasoning that I can't drive two cars at the same time didn't have any effect… Artin's manager, Shimo Broshinsky, said it was my mistake and no one will help me at their dealership. The people at Encino Mercedes Benz are dishonest and will take advantage of you whenever possible. Stay away from them. Violetta

    Shopped for a new car
    Does not recommend this dealer
    Did make a purchase
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  • Car Buying Experience

    Sales Staff is unethical, deceitful and dishonest. They mislead you, do not honor price agreements, and have a complete disregard for customer sat...


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    Sales Staff is unethical, deceitful and dishonest. They mislead you, do not honor price agreements, and have a complete disregard for customer satisfaction. This is the second Mercedes purchase I have been very dissatisfied with. At least the first time management resolved the issue. I will not buy another Mercedes and I would not recommend this dealership to anyone.

    Shopped for a new car
    Does not recommend this dealer
    Did make a purchase
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  • Great Experience

    Igor Benderskiy was a pleasure to work with from his internet follow up through the actual purchase. I drove 1.5 hours to purchase my vehicle and ...


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    Igor Benderskiy was a pleasure to work with from his internet follow up through the actual purchase. I drove 1.5 hours to purchase my vehicle and avoid doing business with a local MB dealer (where I have purchased 3 vehicles) and it was well worth the drive.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • A satisfying experience

    I just bought my 5th MBZ (an E350)from Encino MBZ and as before, I was not disappointed. Kris Assad knew exactly how to handle my questions and ob...


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    I just bought my 5th MBZ (an E350)from Encino MBZ and as before, I was not disappointed. Kris Assad knew exactly how to handle my questions and objections with absolute knowledge and tact besides giving a fair deal. I expect that Kris will be calling me in about two years to get another new car and I won't hesitate to see him...good going Kris!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • My Benz upgrade

    I had an amazing experience at Mercedes Benz of Encino. The entire staff was extremely helpful and found me the perfect car. I will definately ref...


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    I had an amazing experience at Mercedes Benz of Encino. The entire staff was extremely helpful and found me the perfect car. I will definately refer my friends and family. Fabrizio and Neil were the best.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • My Pleasant Surprise

    I am in awe! It was the quickest n pleasant car purchase I have ever done. I love my car. I use to go to House of Imports n now I have found a new...


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    I am in awe! It was the quickest n pleasant car purchase I have ever done. I love my car. I use to go to House of Imports n now I have found a new home to purchase my MBZ. Thanks Nir, he is a miracle worker!!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • good Deal

    Bough a car at this Dealer 2 months ago .. Sale man are nice .. and friendly after spend several hours a got a good deal on .. Will pass a words a...


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    Bough a car at this Dealer 2 months ago .. Sale man are nice .. and friendly after spend several hours a got a good deal on .. Will pass a words around .. thank you

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Thanks Anoush

    My salesman Anoush Sadegh was very detailed, thorough and helpful. I would recommend him to anyone!


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    My salesman Anoush Sadegh was very detailed, thorough and helpful. I would recommend him to anyone!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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