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Reviews

Average Ratings

4.8
Average based on 65 reviews.
  • A Luxury Experience

    I've had my sparkling new Lexus NX F Sport for one week. Nonetheless I thought I would share my initial impressions. It has been very rewarding ex...


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    I've had my sparkling new Lexus NX F Sport for one week. Nonetheless I thought I would share my initial impressions. It has been very rewarding experiencing this car and anticipate it should be a great leasing experience. Let me say that I live one mile from a Lexus dealership in Glendale, WI. But I did some homework and heard some positive things about Lexus of Madison, Penske dealerships, and salesperson John Ashworth. He works hard, is creative, technologically savvy, and stands apart from the crowd. Roger & Todd on the management side are above & beyond as well. In my view nothing is too much to ask. It's a Ritz Carlton experience. Regarding the deal, it was incredible and significantly less than my local dealer. I recommend John Ashworth and his team if you are considering Lexus. I also, of course, recommend the NX and its cool bling. Finally, don't be afraid of the car's technology. Lexus did their research & consumer testing & know what they are doing. Once you get used to it, it works effortlessly. Lexus excellence & Lexus of Madison customer experience are the best! Oh--One last thing: We are already working on a second Lexus from John and team and it's only been a few weeks. Really great!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • John Ashworth was fantastic!

    We really appreciated the no pressure sales. Love the day care. Whole process moved along quickly! Highly recommended. I cannot wait for my ni...


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    We really appreciated the no pressure sales. Love the day care. Whole process moved along quickly! Highly recommended. I cannot wait for my niece to see the new spaceship!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • AMAZING JOHN

    I bought a used VW from Lexus and John was an amazing person to work with. Helped me get new mats for the car and Lexus paid for them. Great staff...


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    I bought a used VW from Lexus and John was an amazing person to work with. Helped me get new mats for the car and Lexus paid for them. Great staff. Great people to work with.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Cynthia Santiago Is Sensational

    From the time I first walked into Lexus of Madison and met Cynthia Santiago, she has been the ideal salesperson: personable, knowledgeable, and h...


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    From the time I first walked into Lexus of Madison and met Cynthia Santiago, she has been the ideal salesperson: personable, knowledgeable, and helpful. I couldn't have asked for a better person.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great experience with John Ashworth

    Great overall experience. Lexus was very patient and reasonable. My sales person, John Ashworth, was awesome. He was very easy to work with, ver...


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    Great overall experience. Lexus was very patient and reasonable. My sales person, John Ashworth, was awesome. He was very easy to work with, very patient and accommodating. I would highly recommend Lexus of Madison and specifically John Ashworth if you are in the market for a Lexus.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Lexus of Madison has top notch customer service!

    We recently bought a used car from Lexus of Madison and really enjoyed working with our sales person, Emily K. She was very pleasant to work with ...


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    We recently bought a used car from Lexus of Madison and really enjoyed working with our sales person, Emily K. She was very pleasant to work with and made the car buying experience less painful for us. After driving the car for a couple of weeks, we had issues with our tires and one of their mechanics, Robert, was able to pinpoint the problem very quickly. He was very knowledgable and trustworthy. The issue could not be resolved by just rotating the tires so they gave us a set of new tires. The car's performance improved drastically. Lance Anderson, the used car manager was a great and fun guy to work with, so was Josh Anderson. Their customer service is top notch considering they took care of our problem very quickly and without charging us. All the staff we met were super friendly--creating a welcoming environment. I highly recommend Lexus of Madison to anyone who is looking for a new or used car!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent Experience

    Cinthya was awesome to work with. She was friendly, respectful, and easy to work with! Lance Anderson was very easy going and personable. I would...


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    Cinthya was awesome to work with. She was friendly, respectful, and easy to work with! Lance Anderson was very easy going and personable. I would highly recommend working with Cinthya at Lexus of Madison.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent Experience

    Purchasing a car at Lexus of Madison was a pleasant experience. Cinthya Santiago was my salesperson, and was easy to work with, friendly, and trea...


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    Purchasing a car at Lexus of Madison was a pleasant experience. Cinthya Santiago was my salesperson, and was easy to work with, friendly, and treated me with the utmost respect. I also worked with Lance Anderson (pre-owned sales manager) and very much enjoyed his laid back attitude.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Experience

    I was looking for specific vehicle and found it at Lexus of Madison. I had an enthusiastic sales person who handled the negotiation and helped me ...


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    I was looking for specific vehicle and found it at Lexus of Madison. I had an enthusiastic sales person who handled the negotiation and helped me get the car I wanted and they even delivered it to my home located 2 hours away! Love my new Lexus and I had a wonderful buying experience. I would highly recommend Jeff Seefeldt in sales.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Cinthya Santiago is the sales rep you want!

    Hello, I walked into Lexus of Madison after two years of watching the Lexus line -- I've wanted a Lexus 350 for several years -- after having to p...


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    Hello, I walked into Lexus of Madison after two years of watching the Lexus line -- I've wanted a Lexus 350 for several years -- after having to part with our 98 300 ES a number of years ago. Yesterday, as a 50th birthday present, was the day. Cinthya Santiago greeted us enthusiastically at the door and quickly impressed me with her knowledge of her product line, and her ability to read and meet my needs. I didn't feel any of that oppressive salesperson persona from Cinthya -- she was straight up on what could be offered in my price range and worked with us to craft the right solution at the right price. I will be back to work with Cinthya -- give her a call and setup an appointment!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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