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Reviews

Average Ratings

4.2
918 lifetime reviews. Includes reviews of East Madison Toyota from DealerRater.com
  • Great Toyota Dealership on Madison's East Side

    I just purchased a new Prius V at Madison East Toyota and am very happy with the entire process (and the car!) I was given a great trade-in value ...


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    I just purchased a new Prius V at Madison East Toyota and am very happy with the entire process (and the car!) I was given a great trade-in value for my previous Prius V, the financing process was easy, and the finance manager/ sales specialist, Warren Brewer, was very extremely helpful. We discussed what I wanted in a new car, and he researched several options for me. Now that I am the proud owner of a car with everything I wanted, I know Warren is there for me should any questions arise. I know if I can't figure something out on all the dash display "bells and whistles" I just need to contact him, and he will explain it to me. Overall I am very satisfied with this new car purchaseand will gladly recommend this dealership. I also used this dealership for my last purchase and was equally satisfied with repairs, maintenance, and customer service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Friendly and Painless
    April 24, 2017

    Very customer focused, Tashi helped me maneuver through the process with the help of a great team. The entire process end to end was very profess...


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    Very customer focused, Tashi helped me maneuver through the process with the help of a great team. The entire process end to end was very professional and painless. Negotiation was simple and flexible. The entire staff was friendly and accommodating. I would come back for sure in the future.

    Does recommend this dealer

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  • Easy experience and a great deal.
    April 23, 2017

    I noticed a hardly used 2015 Toyota Tacoma during online searches and decided to stop by and check out the vehicle. The truck itself was great, ve...


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    I noticed a hardly used 2015 Toyota Tacoma during online searches and decided to stop by and check out the vehicle. The truck itself was great, very clean, great drive. Even as a Certified Pre-owned Toyota vehicle and purchasing from a dealer, the truck was already priced ~$1000 below the bottom end of the Kelley Blue Book value range. This was especially great since I didn't have to go through the awkward process of negotiating price, as it was already more than fair. The sales and financing staff were easy to work with and not pushy with extra warranty options, etc, etc... just simply explained what the option and benefits were, and let me decide without pressure. When I said no on an option that was that, no extra sells trying to convince me. The paperwork was WAY faster than any used card I've purchased before as well.

    Does recommend this dealer

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  • Pleasant, relaxing, efficient.
    March 31, 2017

    pleasantly greeted by Steve S., Brought to me the car I wanted and bought. Seamless purchase with Matt S. Under the patient instructions, I was ...


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    pleasantly greeted by Steve S., Brought to me the car I wanted and bought. Seamless purchase with Matt S. Under the patient instructions, I was able to drive my new car home. Thank you!

    Does recommend this dealer

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  • 1000$ break job 2 weeks after purchase
    March 24, 2017

    Told me breaks were serviced before i purchased vehicle. Spent 1000 on new calipers. Surely a mechanic of reasonable skill would have noticed this...


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    Told me breaks were serviced before i purchased vehicle. Spent 1000 on new calipers. Surely a mechanic of reasonable skill would have noticed this problem. Good experience with Sales.

    Does not recommend this dealer

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  • Phenomenal service! Great sales rep and manager!
    March 19, 2017

    Our trip to East Madison Toyota was a successful one! Our sales rep Steve Schmaling was very helpful! He was professional and knowledgeable but no...


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    Our trip to East Madison Toyota was a successful one! Our sales rep Steve Schmaling was very helpful! He was professional and knowledgeable but not pushy! A lot of times, sales reps can be quite pushy and ask a ton a questions not realizing their customers already know what they want and have already done their research. Typically the sales reps bring their customers outside to the lot to show them the vehicles. But because it was freezing weather and we had our 8 month old baby, Steve was kind enough to drive the vehicles inside for our viewing. It was very convenient for us! Not only that, we went into the dealership with a budget in mind. After throwing a bizarre offer at the general manager, Steve Wineke, it was turned down. They were firm with their sale price. At that very moment we felt a little disappointed that we were going to leave East Madison Toyota (for the second time) without a car. With some back and forth, John was able to give us an offer we were comfortable with! Overall, Steve and John were great to work with! It was a long process but it was a successful one! Jimmy in finance did all the paperwork and try to get us out of their as quick as possible. We left with a great deal and we were very happy with the service! Our children love their new car! Thank you Toyota!

    Does recommend this dealer

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  • HORRIBLE customer service!!!!
    March 6, 2017

    I called Trying to learn about remote for Sienna DVD player. I was sent to 3 departments, none of whom knew. Rather than say "I'll find it an call...


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    I called Trying to learn about remote for Sienna DVD player. I was sent to 3 departments, none of whom knew. Rather than say "I'll find it an call you back" they passed me from department to department. Then when no one answered and I called back, they wouldn't answer my call (yes, they have caller id). I would NOT RECOMMEND THIS DEALERSHIP!!!!!

    Does not recommend this dealer

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  • AMAZING!
    March 6, 2017

    From the minute we walked in everything was amazing. Salesman I worked with was extremely nice and helpful, financing went above and beyond, even ...


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    From the minute we walked in everything was amazing. Salesman I worked with was extremely nice and helpful, financing went above and beyond, even the cars they offer are great. They not only fixed another dealerships mistake, but reinstated my faith in car dealerships. I will go here from now on and not waste my time anywhere else. Hands down BEST DEALERSHIP in town.

    Does recommend this dealer

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  • Poor customer service
    February 12, 2017

    Bought one car from them, still having issue since bought it. Looking to buy another car, sales person never returned call or follow up. Very poor...


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    Bought one car from them, still having issue since bought it. Looking to buy another car, sales person never returned call or follow up. Very poor customer experience. Doesn't even have simple courtesy.

    Does not recommend this dealer

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  • Excellent and fun Experience at East Madison Toyota
    February 4, 2017

    Buying a car from this dealership was a fun experience. Warren Brener was an excellent salesman, who assisted me when making this important inves...


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    Buying a car from this dealership was a fun experience. Warren Brener was an excellent salesman, who assisted me when making this important investment. Thanks, Warren for your patience in assuring this customer walked away very happy. Warren Brener exemplified genuine interest in meeting my needs and budget, making certain I got the best deal possible. I would highly recommend East Madison Toyota to anyone looking for a car because of my positive interaction with them.

    Does recommend this dealer

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