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Reviews

Average Ratings

4.6
Average based on 22 reviews
  • Love our 2013 Toyota Venza

    Nate Collier at East Madison Toyota did a great job of helping us through the process and the paperwork when we recently purchased our 2013 Toyota...


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    Nate Collier at East Madison Toyota did a great job of helping us through the process and the paperwork when we recently purchased our 2013 Toyota Venza. He answered all our questions and was straight forward with the answers. He even did some follow up work that we requested after our purchase. Our buying experience was very pleasant. When we purchase another vehicle, we will probably start at this dealership. We found this vehicle on cars.com.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Great Buying Experience...

    Worked with Scott Schrimph and he made the process quick, easy and enjoyable. Kudos to the entire East Madison Toyota Team.


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    Worked with Scott Schrimph and he made the process quick, easy and enjoyable. Kudos to the entire East Madison Toyota Team.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • New Rav4

    Just bought a new Rav4, found East Madison had the best deals online. Came in price was legit, process was easy and no games. My salesman was Kath...


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    Just bought a new Rav4, found East Madison had the best deals online. Came in price was legit, process was easy and no games. My salesman was Kathy Bush, I'd recommend her to anyone! Mark, Rudy and John the General Manager were really helpful as well.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Sweet tire deal

    Went in for maintenance at Express service. Jake was super helpful, recommended some tires and found some they had with a buy 3 get one for $1. Pl...


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    Went in for maintenance at Express service. Jake was super helpful, recommended some tires and found some they had with a buy 3 get one for $1. Plus there was a $70 rebate. They did a free alignment check at the end to make sure I don't burn up the new set! Talked to Costco to price check and they were about $30 bucks higher with no rebate offered. Plus Costco doesn't have an alignment machine! In Wisconsin you are crazy not to check it once a year in my opinion, especially with new tires. I am sold on the service at the East Madison Express Lube!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • Express Service is amazing!

    Just stopped in for my first 5,000 mile service, no appointment needed, 7 cars in line and was still thru in less than 45 minutes. My last car too...


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    Just stopped in for my first 5,000 mile service, no appointment needed, 7 cars in line and was still thru in less than 45 minutes. My last car took and appointment and 3 hours to visit! This was amazing to me and so convenient. The free car wash and friendly staff was a nice touch!

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Above and beyond my expecations

    I have bought many cars in my life and had some good and bad experiences. The experience at East Madison Toyota was amazing. I was very impressed ...


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    I have bought many cars in my life and had some good and bad experiences. The experience at East Madison Toyota was amazing. I was very impressed with Ryan V., in sales. He was completely honest about the car, extremely responsive (even texting) and even went out of the way to make a video of the car just for since I was coming from Michigan. When I got there he had my 2012 Hyundai Elantra completely detailed and full of gas. We took it for a drive and it truly drove like brand new, as he said it did. I really like how this dealership has all its used vehicles completely inspected by a technician and running like new. They even included a 6,000 mile warranty free of charge. They have very competitive pricing as well. As a cherry on top, they even have a nice kids room (i brought three of them) and the dealership is extremely clean inside and out. Thank you again Ryan and all those at East Madison Toyota. Keep up the great work. The transaction went smoothly and I am really liking my new car.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Great service

    I went there and came out with my first car. Went better then I expected.


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    I went there and came out with my first car. Went better then I expected.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Very unprofessional very disappointing experience!

    After agreeing to a price, emailing me a purchase agreement which I signed and returned and even after speaking with the sales manager who said a ...


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    After agreeing to a price, emailing me a purchase agreement which I signed and returned and even after speaking with the sales manager who said a bank cashier's check would be acceptable. Jim promised to call me back "in a minute or two". He never did. I called the next day to learn he had allowed the car to be sold to someone else. General manager apologized, but provided no resolution whatsoever. Don't take their word. They didn't keep it. I'm left wondering if they used my signed agreement to get a higher price. Wouldn't think of treating a customer the way I was treated! John explained that my signed purchase agreement was nothing more than a piece of paper representing my "offer" until they "accepted" it. (leaving them open to accept another.)After saying he'd call me back (knowing I'd signed) he accepted another offer sold the car and didn't even have the courtesy call and tell me what he'd done. VERY UNPROFESSIONAL!

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
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  • easy peasy and just what I needed

    needed a vehicle ASAP and with almost no money--they had exactly what I wanted, didn't try to sell me something else like everyone else, and was i...


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    needed a vehicle ASAP and with almost no money--they had exactly what I wanted, didn't try to sell me something else like everyone else, and was in and out in no time :)

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Dissatisfied and disappointed customer

    I purchased a new Tundra in October of 2010. I have had all my maintenance done by this dealer. On two separate occasions after having my tires ro...


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    I purchased a new Tundra in October of 2010. I have had all my maintenance done by this dealer. On two separate occasions after having my tires rotated the right front rim had a lug nut come off. On both occasions this dealer replaced the lug nuts, stating that this had happened before and that they were changing their procedures to make sure this did not happen again. In July of 2013 I had my truck serviced including tire rotation before I went on vacation. While driving down the interstate in South Dakota the truck started to vibrate almost uncontrollably. All of the lug nuts on the left front had come loose breaking two of the studs and wrecking the rim, the Toyota dealer in South Dakota stated that the lug nuts had not been tightened properly. East Madison Toyota reimbursed me for the repairs but treated me with less than proper respect, actually they were demeaning to me. I then wrote a detailed letter to the General Manager to advise him of my experience. He emailed me a week later stating that having a wheel come loose was a sign of negligence. On March 7 of this year I again had my truck serviced and tires rotated. After driving all of 57 miles my truck started to vibrate......loose lug nuts. I was able to move all of the lug nuts on the right front rim with my bare hands. Thankfully I was on a 45MPH rural road and not on the interstate. I immediately called the dealer and spoke to a service person. She took my information and told me that a manager would get back to me. I also emailed the General Manager giving him the details and asking a simple question "is something wrong with the wheels or as he identified it previously as negligence. I received no response from this dealer. On March 14 I contacted Toyota Motor Sales U.S.A. via email. Described my issues and included all correspondence between myself and East Madison Toyota. Toyota Motor Sales U.S.A. responded by email on March 15 advising me that a Customer Relations Manager from East Madison Toyota would contact me by end of business March 18. I did not receive a call from East Madison Toyota, or if they called when I was out they did not leave a message. On March 24 I again emailed Toyota Motor Sales USA. On March 26 they responded via email and told me that they had alerted the dealership's management team and requested that they contact me within 1 business day. Today is March 28, 2014 I have still not received any communication from East Madison Toyota. I might add that we have another Toyota vehicle that we purchased at and have serviced at East Madison Toyota. So are there issues with the wheels or is this dealer negligent?

    Shopped for a new car
    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
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