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Reviews

Average Ratings

4.2
911 lifetime reviews. Includes reviews of East Madison Toyota from DealerRater.com
  • Love our 2013 Toyota Venza

    Nate Collier at East Madison Toyota did a great job of helping us through the process and the paperwork when we recently purchased our 2013 Toyota...


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    Nate Collier at East Madison Toyota did a great job of helping us through the process and the paperwork when we recently purchased our 2013 Toyota Venza. He answered all our questions and was straight forward with the answers. He even did some follow up work that we requested after our purchase. Our buying experience was very pleasant. When we purchase another vehicle, we will probably start at this dealership. We found this vehicle on cars.com.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Poor customer service
    February 12, 2017

    Bought one car from them, still having issue since bought it. Looking to buy another car, sales person never returned call or follow up. Very poor...


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    Bought one car from them, still having issue since bought it. Looking to buy another car, sales person never returned call or follow up. Very poor customer experience. Doesn't even have simple courtesy.

    Does not recommend this dealer

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  • Excellent and fun Experience at East Madison Toyota
    February 4, 2017

    Buying a car from this dealership was a fun experience. Warren Brener was an excellent salesman, who assisted me when making this important inves...


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    Buying a car from this dealership was a fun experience. Warren Brener was an excellent salesman, who assisted me when making this important investment. Thanks, Warren for your patience in assuring this customer walked away very happy. Warren Brener exemplified genuine interest in meeting my needs and budget, making certain I got the best deal possible. I would highly recommend East Madison Toyota to anyone looking for a car because of my positive interaction with them.

    Does recommend this dealer

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  • Had a great time!
    January 31, 2017

    I had great time getting a new car from Kristy. She helped me find exactly what I needed and I couldn't be more pleased!


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    I had great time getting a new car from Kristy. She helped me find exactly what I needed and I couldn't be more pleased!

    Does recommend this dealer

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  • Awesome experience
    January 20, 2017

    I have been coming here for excellent service for 10 years with my old Camry, which was purchased at a different dealership. So I thought I would...


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    I have been coming here for excellent service for 10 years with my old Camry, which was purchased at a different dealership. So I thought I would check out their sales department and give them an opportunity to sell me a new car. All of the folks that helped us went out of their way to make our experience pleasant. I felt very comfortable with Tommy our salesman. He was not pushy at all. He helped me compare to the RAV4 & Camry with the plus & minuses. And gave me all the time I needed to decide what I wanted to do, with No Pressure!! He was great to work with! Also helped me program my 2017 Camry audio system exactly to my liking. And explained all the diffetent features of my new car. Rudy was also very knowlegable & helpful with the financing and the paperwork. All were a joy to meet & work with. Love this dealership I can't say enough of good things about it or Toyota!!

    Does recommend this dealer

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  • Great Toyota Dealership on Madison's East Side

    I just purchased a new Prius V at Madison East Toyota and am very happy with the entire process (and the car!) I was given a great trade-in value ...


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    I just purchased a new Prius V at Madison East Toyota and am very happy with the entire process (and the car!) I was given a great trade-in value for my previous Prius V, the financing process was easy, and the finance manager/ sales specialist, Warren Brewer, was very extremely helpful. We discussed what I wanted in a new car, and he researched several options for me. Now that I am the proud owner of a car with everything I wanted, I know Warren is there for me should any questions arise. I know if I can't figure something out on all the dash display "bells and whistles" I just need to contact him, and he will explain it to me. Overall I am very satisfied with this new car purchaseand will gladly recommend this dealership. I also used this dealership for my last purchase and was equally satisfied with repairs, maintenance, and customer service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Excellent Experience at East Madison Toyota
    December 12, 2016

    I had the same vehicle for almost 11 years, a Chevy Impala, and thought it was time for a change. I have been interested in getting an SUV, doing ...


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    I had the same vehicle for almost 11 years, a Chevy Impala, and thought it was time for a change. I have been interested in getting an SUV, doing a lease program, which suits my lifestyle, since I do not put a lot of mileage on. I seen the advertisement for the RAV4 and wanted to test drive one. I corresponded with a sales rep, JJ Flannery, through emails and set up a time. From the start of meeting JJ, who is such a personable, genuine nice guy, to test driving the RAV4 it was a great experience. I am now driving my 2017 RAV4, and loving it. I am so glad I chose East Madison Toyota, and had a great Sales Rep, JJ, to work with. So "THANK YOU" to JJ & Cory ( Finance Dept.) for working with me and giving wonderful service. I will highly recommend East Madison Toyota to Friends and Family. Yvonne Ronk/Happy Customer

    Does recommend this dealer

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  • Oil change and tire rotation
    December 3, 2016

    Normally love this place. Unfortunately my car and husbands car is now messed up after basic services. Wrong parts and tire rotation caused VSC ot...


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    Normally love this place. Unfortunately my car and husbands car is now messed up after basic services. Wrong parts and tire rotation caused VSC other ABS systems to malfunction. Will not be coming back. The "now hiring" sign should have alerted me that no one knows what they are doing!

    Does not recommend this dealer
    Came in for service or repair

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  • Great service, Great Deal!
    November 26, 2016

    Thank you for listening to our wants and needs within our Thanksgiving time crunch. You worked fast and furious to get us the deal we discussed an...


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    Thank you for listening to our wants and needs within our Thanksgiving time crunch. You worked fast and furious to get us the deal we discussed and to get us out the door in our new Camry...just in time for our family Thanksgiving! THANK YOU team!

    Does recommend this dealer

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  • Bad service
    September 20, 2016

    I made an appointment over a week before my service at 7:30am for my vehicle. I dropped my SUV at 7:15 am and i didn't hear back from them so I e...


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    I made an appointment over a week before my service at 7:30am for my vehicle. I dropped my SUV at 7:15 am and i didn't hear back from them so I ended up calling them at 11:45am, they said they would call me back , didn't hear back from them till 12:50pm, in the 5 hours they had my SUV all they did was an inspection , I was hoping my SUV would be done by now but now I have to wait another 3 hours. I am very dissatisfied in their service and they didn't even apologize for this bad service.

    Does not recommend this dealer
    Came in for service or repair

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