Reviews

Average Ratings

4.3
932 lifetime reviews. Includes reviews of East Madison Toyota from DealerRater.com
  • Great Toyota Dealership on Madison's East Side

    I just purchased a new Prius V at Madison East Toyota and am very happy with the entire process (and the car!) I was given a great trade-in value ...


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    I just purchased a new Prius V at Madison East Toyota and am very happy with the entire process (and the car!) I was given a great trade-in value for my previous Prius V, the financing process was easy, and the finance manager/ sales specialist, Warren Brewer, was very extremely helpful. We discussed what I wanted in a new car, and he researched several options for me. Now that I am the proud owner of a car with everything I wanted, I know Warren is there for me should any questions arise. I know if I can't figure something out on all the dash display "bells and whistles" I just need to contact him, and he will explain it to me. Overall I am very satisfied with this new car purchaseand will gladly recommend this dealership. I also used this dealership for my last purchase and was equally satisfied with repairs, maintenance, and customer service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great experience!
    November 26, 2017

    Even though I live 2 hours away I found the car I wanted here, it was worth the trip (twice) to get the vehicle, Scott was great to work with and ...


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    Even though I live 2 hours away I found the car I wanted here, it was worth the trip (twice) to get the vehicle, Scott was great to work with and knowledgeable, would definitely buy here again.

    Does recommend this dealer

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  • Easy and Stress-Free
    September 16, 2017

    I recently purchased a used Honda Ridgeline from East Madison Toyota with a lease trade-in. JJ (sales) and Cory (finance) made the entire process ...


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    I recently purchased a used Honda Ridgeline from East Madison Toyota with a lease trade-in. JJ (sales) and Cory (finance) made the entire process extremely easy, no-nonsense, and stress-free. I never felt pressured or cheated. Their pricing was true to market and fair, alleviating the need for any haggling. I've honestly never had such a nice car buying experience, and this is my 5th vehicle purchase.

    Does recommend this dealer

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  • Toyota Highlander 2015

    I bought my 2015 Toyota Highlander end of feb 2017 about 2 weeks later I notice shaking in the front when I would hit the brakes and it kept getti...


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    I bought my 2015 Toyota Highlander end of feb 2017 about 2 weeks later I notice shaking in the front when I would hit the brakes and it kept getting worse into the car shaking into the steering wheel and if I went over 70 mph I had it checked out 3 different times and they told me everything was fine. Saw nothing wrong. Took it is 4th time and all of a sudden I need all new brake pads roters and calipers. $900 later only had car for 6 months!

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Very Happy!
    September 3, 2017

    I am very pleased with our purchase and recommend Andy Poole. Andy replied to my emails in a timely manner for information on the car and answere...


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    I am very pleased with our purchase and recommend Andy Poole. Andy replied to my emails in a timely manner for information on the car and answered all the questions I had. He was very knowledgeable about the car and the car's history and helped make the sale go very smoothly including helping with getting (and printing) all the needed information (title, registration, plates, insurance, etc.) It made purchasing the van a great experience and I would purchase from East Madison Toyota and Andy again. All of the sales staff were helpful and courteous. East Madison Toyota obviously cares about customer satisfaction, great care is taken before cars ever make it to the lot, and the prices are very reasonable. I really appreciate that they include the CarFax report and all of the other vehicle information. They also have wi-fi available which was very useful for looking up needed information in the store. Excellent.

    Does recommend this dealer

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  • First time experience

    It was me & my husband first time there. We wanted to get a new 2017 highlander. Saw all the wonder reviews so went in to test it out for ourself ...


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    It was me & my husband first time there. We wanted to get a new 2017 highlander. Saw all the wonder reviews so went in to test it out for ourself since it's the clearance event. Check online and they have the vehicle that I wanted. As we got there we couldn't find the car so we both thought it might be as a model inside. As we got inside it wasn't there. We had also notices that there were a lot of workers everywhere and there were even some that weren't doing nothing but talking to each other and laughing. No one came up to help us so we decided to help ourselves. We both went in to look at the model and about 20 mins later one of the worker noticed that we both were very interests in the vehicle. Came up and helped us. I gave him the vehicle that I saw online and he found the car. Took us for a test drive. He talked a lot and didn't really listen to my question. Try buying the car for a good deal and noices that he wasn't trying his hardest to help us out. Gave us a price that weren't what it say online and talked to us how good and long term the car will last us for. I got irritated cause I didn't come there to hear him brad how good Toyota is. I'm came in to buy a car with a great price. It didn't work out as we both wanted so we decided to walk away with no car. We have never seen a sale person who say no or didn't put effort to get us the best price. I was so disappointed and a big waste of our time.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • My experience was Amazing!
    July 29, 2017

    Looking for a car. Please choose Toyota East Madison! Awesome customer service, Super friendly people and very patient. They are selling Great veh...


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    Looking for a car. Please choose Toyota East Madison! Awesome customer service, Super friendly people and very patient. They are selling Great vehicle's and they have that right touch Customer service. Thank you!!

    Does recommend this dealer

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  • they will listen to your concerns with interest
    July 5, 2017

    They all are very nice and Matt Ingram will listen to your concerns with interest, Matt Ingram was especially helpful, he knows how to link your s...


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    They all are very nice and Matt Ingram will listen to your concerns with interest, Matt Ingram was especially helpful, he knows how to link your smart phone via Bluetooth to the new Tundra's screen. Matt Schnell even went out of his way to get us a better lower interest rate.

    Does recommend this dealer

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  • Amazing Team!!
    June 30, 2017

    I was driving a 2004 Toyota Tacoma and was in a car accident (police said this truck saved me) and I needed to find something sooner than later. ...


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    I was driving a 2004 Toyota Tacoma and was in a car accident (police said this truck saved me) and I needed to find something sooner than later. In this process, I was looking for a team that cared and was personable. East Madison Toyota is all of that plus more. I worked with Nate, Sam, Jimmy and Stewart. I didn't think I'd commit to a vehicle that night and I did. They all made sure I test drove each model to get what 'I' wanted. They weren't pushy or ever put pressure on me to make a decision. They were extremely professional, listened to what I wanted, pulled out 4Runners for me to test drive, answered all my questions and cared about every detail and me more than what I've ever experienced working with car sales. And because I wanted a White 4Runner, they had to search in WI and IL for the perfect one and they executed! Nate and Sam, you made my day! Thank you for everything. I love my new 4Runner, he is my white stallion and I get a ton of compliments on how 'pretty' he is. And people keep asking where I bought it...and I tell them your location and share both of your names. Thank you for making this an amazing car buying experience. You are the BEST! If and when I need to buy another truck/SUV, I will be coming back to East Madison Toyota!

    Does recommend this dealer

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  • Professional, courteous service, not pushy
    June 23, 2017

    Initially we went to Ruda Toyota in Monroe, Wisconsin, however the owner was extremely arrogant. I came home and started to look online and found...


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    Initially we went to Ruda Toyota in Monroe, Wisconsin, however the owner was extremely arrogant. I came home and started to look online and found several used cars and called Zac. He was very helpful and courteous so we made an appointment to visit. Because East MADISON was willing to work with us and find the car I really wanted we bought a new 2017 Toyota Camry and they traveled to Appleton, WI to retrieve it. They also were able to do the entire anti rust package and interior by Saturday morning for pickup so we wouldn't have to make an extra trip. They beat the price, extended our maintenance and through in a gas card to boot! Every one was was so caring! Also took a lot of time giving me a tutorial on how the car works!

    Does recommend this dealer

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