Joyce Koons Honda Buick GMC

Reviews

Average Ratings

4.7
864 lifetime reviews. Includes reviews of Joyce Koons Honda Buick GMC from DealerRater.com
  • Excellent experince at Joyce Koons

    The salesman (Charles) and manager (both of them on different days) were courteous and professional, I actually enjoyed the process of buying a us...


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    The salesman (Charles) and manager (both of them on different days) were courteous and professional, I actually enjoyed the process of buying a used car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Quick diagnosis and turn around
    December 11, 2017

    Brought our Encore in as info display on dash was dim and would brighten and dim again. Jeff Miller and his crew immediately knew what caused the ...

    Joyce Koons Buick GMC

    Thank you for your business and trusting us with your vehicle! We are glad to hear that you had an exceptional experience! Let us know if there¿¿¿...


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    Brought our Encore in as info display on dash was dim and would brighten and dim again. Jeff Miller and his crew immediately knew what caused the problem and fixed it promptly. Also difficulty with memory seat on driver's side. Jeff was able to correct. Jeff Miller and his team are an asset to the dealership and GM.

    Does recommend this dealer
    Came in for service or repair
    Joyce Koons Buick GMC

    Thank you for your business and trusting us with your vehicle! We are glad to hear that you had an exceptional experience! Let us know if there¿¿¿s anything else we can do for you in the future.


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  • Great Service
    December 5, 2017

    As always, received great service at Joyce Koons for my GMC 2017 Yukon Denali. I can't imagine using any other dealer. This is my second car with ...

    Joyce Koons Buick GMC

    Hello, wbell3. Thanks for giving us a great review! We really appreciate your nice comments about our dealership, and we look forward to your next...


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    As always, received great service at Joyce Koons for my GMC 2017 Yukon Denali. I can't imagine using any other dealer. This is my second car with them and probably not my last.

    Does recommend this dealer
    Came in for service or repair
    Joyce Koons Buick GMC

    Hello, wbell3. Thanks for giving us a great review! We really appreciate your nice comments about our dealership, and we look forward to your next visit! Thanks again, and have a great day.


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  • Great dealership. Smooth and easy vehicle purchase.
    November 22, 2017

    Glad my wife and I chose Joyce Koons GMC for our pre-owned Toyota Highlander. Go there for a new or pre-owned vehicle and ask for Salim. Down to e...

    Joyce Koons Buick GMC

    William, we really appreciate your positive feedback! Thank you for taking the time to leave us this review. We hope that you will come back and s...


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    Glad my wife and I chose Joyce Koons GMC for our pre-owned Toyota Highlander. Go there for a new or pre-owned vehicle and ask for Salim. Down to earth and "chill" as my wife described him. Takes you on a very generous test drive of whatever vehicle you're interested in. Prices are fair. I felt like we got a great deal and won't hesitate to go back. They have great inventory and the Highlander was in perfect condition! Thanks for a trouble-free vehicle purchase.

    Does recommend this dealer
    Joyce Koons Buick GMC

    William, we really appreciate your positive feedback! Thank you for taking the time to leave us this review. We hope that you will come back and see us again soon!


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  • excellent customer experience
    November 13, 2017

    Buying a GMC truck at Koons required three salesmen. While this may sound like a headache, it was seamless from our point of view. Sales Manager P...

    Joyce Koons Buick GMC

    Thank you, Malibu for your kind words. We love having you as a customer!


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    Buying a GMC truck at Koons required three salesmen. While this may sound like a headache, it was seamless from our point of view. Sales Manager Pat Bryant was 'in the mix' through-out, ensuring nothing was overlooked in our purchasing process. We arrived, very short on time, and Pat and His team efficiently made it work for us to be on our way, on time. Return to collect my truck the next day we noticed imperfections in the surface of the passenger door. Without hesitation or questions, Pat assured me 'his best person" for the job would make it perfect. I returned as soon as I could and Joe did exactly that, as if it never happened. After purchasing 10+ cars over the years, our experience at Koons GMC out-shined them all.

    Does recommend this dealer
    Joyce Koons Buick GMC

    Thank you, Malibu for your kind words. We love having you as a customer!


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  • Great maintenance!
    November 13, 2017

    Routine transmission fluid change, and the Koons team was timely and professional as always. Tyson explained what was needed, and answered all my...

    Joyce Koons Buick GMC

    wjhumphrie, thank you for taking the time to leave us this review! Here at Joyce Koons Buick GMC, we greatly value our customer¿¿¿s feedback. Let ...


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    Routine transmission fluid change, and the Koons team was timely and professional as always. Tyson explained what was needed, and answered all my questions. As a repeat customer for 20+ years, I totally trust Koons for my auto service needs.

    Does recommend this dealer
    Came in for service or repair
    Joyce Koons Buick GMC

    wjhumphrie, thank you for taking the time to leave us this review! Here at Joyce Koons Buick GMC, we greatly value our customer¿¿¿s feedback. Let us know if there¿¿¿s anything else we can do for you in the future!


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  • Always top-notch service
    November 12, 2017

    From Mansour in Honda Sales to Joe, Tyson, and the rest of the GMC service staff, I've always had a great experience at Koons.

    Joyce Koons Buick GMC

    Hello, Miles. Thanks for giving us a great review! We really appreciate your nice comments about our dealership, and we look forward to your next ...


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    From Mansour in Honda Sales to Joe, Tyson, and the rest of the GMC service staff, I've always had a great experience at Koons.

    Does recommend this dealer
    Came in for service or repair
    Joyce Koons Buick GMC

    Hello, Miles. Thanks for giving us a great review! We really appreciate your nice comments about our dealership, and we look forward to your next visit! Thanks again, and have a great day.


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  • Good service and was willing to discount repairs
    November 10, 2017

    Good advice and willingness for Koons to discount my service Bill ,to meet my financial budget. I have a long history with this dealership ( 9 yea...

    Joyce Koons Buick GMC

    Thank you for your business and trusting us with your vehicle! We are glad to hear that you had an exceptional experience! Let us know if there¿¿¿...


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    Good advice and willingness for Koons to discount my service Bill ,to meet my financial budget. I have a long history with this dealership ( 9 years ) as well as purchasing my vehicle new from Koons of Manassas.

    Does recommend this dealer
    Came in for service or repair
    Joyce Koons Buick GMC

    Thank you for your business and trusting us with your vehicle! We are glad to hear that you had an exceptional experience! Let us know if there¿¿¿s anything else we can do for you in the future.


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  • Review of my purchase of 2017 Buick La Crosse
    November 10, 2017

    I am giving this review to thank the staff at the Joyce Koons Buick dealership for their fine help and assistance in my purchase of a 2017 Buick ...

    Joyce Koons Buick GMC

    Jim, we really appreciate your positive feedback! Thank you for taking the time to leave us this review. We hope that you will come back and see u...


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    I am giving this review to thank the staff at the Joyce Koons Buick dealership for their fine help and assistance in my purchase of a 2017 Buick Lacrosse. The overall service and sales were outstanding and they tried to make a deal to make both of us happy.

    Does recommend this dealer
    Joyce Koons Buick GMC

    Jim, we really appreciate your positive feedback! Thank you for taking the time to leave us this review. We hope that you will come back and see us again soon!


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  • Best Car Dealer in the DMV!

    Highly recommend Koons and the entire staff who helped us with a recent lease transaction. The service we received was extremely prompt and court...


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    Highly recommend Koons and the entire staff who helped us with a recent lease transaction. The service we received was extremely prompt and courteous, right from the first email. After initial email contact with Wilmer Mejia, there was a follow-up call with Patrick Bryant. He was fantastic and really listened to me when i described our situation and our needs. He was extremely gracious and knowledgeable and really knew his inventory! It was a pleasure to be asked what i wanted vs. being cornered by a 'high pressure sales person' who tried to tell me what he/she thought i wanted. These are the main reasons we decided to do business with Patrick and the Koons team including Codie Fravel, even though there is another GMC dealer literally 2 miles from our home. (Koons is about 45 minutes to an hour away depending on traffic). There is a LOT to be said for that kind of service, not to mention Koons worked out a payment that was even lower than what i said we could afford, and lower than the 3 other dealers who were vying for my business. It was nice to feel like we were not being snuckered or pressured! Not only did we get a lower price and more features than we expected but after all the paperwork was finished, Codie made sure we were comfortable with all the features of the new vehicle before we left the lot. Everyone we met was upbeat, experienced and super helpful. It actually made a normally stressful and tedious transaction smoother than we could imagine. If you want to do business with a company that is honest, upfront, professional, and interested in putting the customer first, then do yourself a favor and make sure you speak to the team at Koons before buying or leasing from any other dealer. It was worth the trip for us! PS...another reason we were happy to do business with Koons is they donate several cars to our annual Church/ PTO raffle. When you give generously to the community, it always comes back =)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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