Ocean Honda of North Hollywood Hours
Ocean Honda of North Hollywood is a leading Honda Dealership in the North Hollywood, CA area. We have a friendly, commit
ted sales staff with many years of experience satisfying our customer's needs. See why our customers drive from all over the North Hollywood area, including the cities of Hollywood, Burbank, Santa Clarita, Glendale, Pasadena and San Fernando to buy their cars here and to have them serviced as well. Feel free to browse our online inventory, compare features, options, and models, explore finance options, and then make the short trip to Ocean Honda of North Hollywood, located at 5841 Lankershim Blvd., North Hollywood, CA 91601.
"Under new ownership! Formerly Robertson Honda. Now Ocean Honda of North Hollywood - home of the Car Doc!"
I would look elsewhere for your new car. I bought a new Accord and had a lot of issues with sales and service. After we selected the car and they went... to get it they said it wasn't in stock. Then we spent about an hour trying to find one in the LA area. I would think they would have an accurate inventory. They also told me I was required (after telling them I didn’t want it and they said it wasn’t an option to remove) to get their InTouch GPS system then when I went to finance they played me a video about it. They asked me if I wanted it. I was upset at this point, it was very clear they had poor training and management. I went home at this point as they looked for the one I originally wanted. The next day I went back as they found one in the area. When I went there they told me I would get the InTouch GPS since I signed for it yesterday. We negotiated again since this car had some installed options I didn’t need. Then I went to sign for everything and they charged me for the GPS again. I told them I didn’t want to pay for it. I know it wasn’t going to be an issue since I heard the finance guy and my sales guy say “its ok, we are making good money on this sale” in the hallway. I walked out as I was done with this place. The sales guy came out and told me we would do the deal. I then scheduled my install for my accessories I paid for. It took about 5 days for them to complete it. I wasn’t offered a car until the last day. I also paid about $500 for window tint, the sales guy told me it was all 4 windows. We both understood it was not legal for the front. When I dropped the car off they told me I only had it for the back windows. I told them I didn’t pay $500 for tint on 3 windows. They then said they could after I got upset. The next issue I had was a deep scratch on the inside door panel. I asked them if they could fix it since I didn’t notice it until I got home. They called the sales side to get approval and the service advisor said that they told them no and I did it and they would not fix it. At this point I was very upset. I went home and called sales again to complain, they fixed that issue a day later. Picked up the car after the fixes were done, the window tint in the back window was not cut right and looks cheap. Also I called sales twice, spoke with one finance person and also left a message that I called once before to get details on my InTouch GPS system. I still have not had anyone call me or help me out. I am about to write my review to Honda as I just get an email asking how it went. Robertson OR Ocean, they are still the same group of non-helpful Honda people. Hey corporate, how about sending your “helpful Honda people” to this location, it makes your brand look like a joke. Never again for me.
We are very sorry to read this, NoHoreview. This is not how we want our clients to feel when working with us at all. Please know that we are using yo...ur feedback to ensure it does not happen again.
This was a good car-buying experience. I was helped by Alex U. - very pleasant, very helpful, and he made the whole experience very easy and straightforward.... I would highly recommend to others.
Thank you very much for the feedback and recommendation!