Reviews

Average Ratings

4.6
115 lifetime reviews.
  • Great Experiance

    I was looking for a new Truck. The whole process was easy and no hassle. I live in PA and I was able to arrange the whole deal over email and phon...

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    I was looking for a new Truck. The whole process was easy and no hassle. I live in PA and I was able to arrange the whole deal over email and phone calls. Kevin our sales person made the whole process smooth. I was trading two vehicles so I sent Pictures and videos of the vehicles and they gave me a value of both trades. They committed to the deal before physically seeing the cars. No one in Pennsylvania even came close to the price of the new Truck I purchased or the trade values I received. I will be buying from them again when I am looking for another vehicle. If you go to Koons Ford Virginia ask for Kevin.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the review!


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  • Excellent Service - Jason Robles

    I purchase two trucks from Koons Sterling working specifically through JASON ROBLES. This was completely done over the phone. He was phenomenal ...


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    I purchase two trucks from Koons Sterling working specifically through JASON ROBLES. This was completely done over the phone. He was phenomenal to work with, made the experience easy. Jason provided immediate and clear information to base the decision to buy and followed through on every level. I would absolutely recommend Koons Sterling and Jason Robles to anyone in the market for a vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Buying Experience

    Pleased with a great deal on a Focus. Our salesman, Kevin Acevedo, provided one other the best buying experiences we've had.

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    Thanks for the review!


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    Pleased with a great deal on a Focus. Our salesman, Kevin Acevedo, provided one other the best buying experiences we've had.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the review!


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  • Excellent service - as always

    Bought a 2017 Ford Escape Titanium from Greg Williams yesterday. Had an awesome experience with Koons and Greg. This is the fourth vehicle we have...

    Dealer Response

    Thanks Hannah! We appreciate it!


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    Bought a 2017 Ford Escape Titanium from Greg Williams yesterday. Had an awesome experience with Koons and Greg. This is the fourth vehicle we have bought from Greg and it is always a pleasure. Koons is always able to beat the competition with their Wow price. Would highly recommend both Koons and Greg.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks Hannah! We appreciate it!


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  • Need To Take A Bath After This Experience

    Are you kidding me?? This was the worst buying experience I have ever had. They lowballed me on the trade in value of my previous car, and then...

    Dealer Response

    Dan, thank you for taking the time to bring this to our attention. We take our customers? comments seriously so we hope that you?ll give us a call...


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    Are you kidding me?? This was the worst buying experience I have ever had. They lowballed me on the trade in value of my previous car, and then hours and hours went by before we finally purchased the car. To top of this ridiculous experience, after finance tried to sell me everything, he forgot to charge me for the downpayment. Then I received desperate calls and email essentially suggesting that I was some sort of a crook. This place is run by incompetence. I love the car, but I would never, ever buy a car from this place again.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Dan, thank you for taking the time to bring this to our attention. We take our customers? comments seriously so we hope that you?ll give us a call at (703) 430-7700 so we can understand your particular experience in more detail and work with you to resolve this matter. We value your input and your business so we hope to speak with you soon.


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  • Dis-interested

    Wasn't sure what vehicle I wanted. Test drove s Fusion sport, nice agile car with pep. The car was missing a couple things I wanted. Went insid...


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    Wasn't sure what vehicle I wanted. Test drove s Fusion sport, nice agile car with pep. The car was missing a couple things I wanted. Went inside to find out the real price and the price went up! They didn't want to barren so I walked. Heard nothing from them in a week so I went elsewhere.. Nice people, just did seem interested in selling a car for less than FULL price. Very surprised.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • offers not responded to

    Offers were ignored , never really got back after several requests

    Dealer Response

    Thank you for taking the time to bring this unfortunate situation to our attention. We'd like the opportunity to turn your experience around. Plea...


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    Offers were ignored , never really got back after several requests

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to bring this unfortunate situation to our attention. We'd like the opportunity to turn your experience around. Please reach out to us at (703) 430-7700 at your earliest convenience to discuss how we can turn this experience into a positive one.


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  • Kevin Acevedo did it again!

    Kevin Acevedo did it again at Koons Sterling Ford. About two months ago I purchased a 2017 Raptor from Kevin. My experience was so great I went ...

    Dealer Response

    Thanks for the review!


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    Kevin Acevedo did it again at Koons Sterling Ford. About two months ago I purchased a 2017 Raptor from Kevin. My experience was so great I went back to Kevin to purchase a Van for Our Business Manor Works Painting. Manor Works has purchased over the years no less than 11 vehicles and salesmen like Kevin Acevedo are the reason we keep going back. Thank you Kevin! When we need another Van we will definitely be going back to Kevin Acevedo at Koons Sterling Ford.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks for the review!


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  • I was looking for a newer Ford.

    I was looking to trade in my older Ford, For a Newer Ford, The salesman was Great ! Big Place ! Lots of Vehicles ( Ford's) I bought a new 2017 ...

    Dealer Response

    Thanks for the review Ronald!


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    I was looking to trade in my older Ford, For a Newer Ford, The salesman was Great ! Big Place ! Lots of Vehicles ( Ford's) I bought a new 2017 Focus, what a nice car ! the transaction, ( trade in ) was fast...great service.... The salesman, made it easy to buy... &.... explained Everything, in good detail ! Thumbs Up !!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks for the review Ronald!


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  • Great follow up

    Dealer called me on several occasions. Although I did change my mind on a car purchase, they did provide the information I was looking for in a ti...

    Dealer Response

    Thank you for the review!


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    Dealer called me on several occasions. Although I did change my mind on a car purchase, they did provide the information I was looking for in a timely manner.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for the review!


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