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Reviews

Average Ratings

4.7
Average based on 88 reviews.
  • Service on Ford Focus

    I needed a new clutch installed and Joey at Koons Sterling was very professional, explained the problem and how it would be fixed. I would go bac...

    Dealer Response

    Thank you for the review!


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    I needed a new clutch installed and Joey at Koons Sterling was very professional, explained the problem and how it would be fixed. I would go back for service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the review!


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  • Best Mustang deals in the country

    They have a huge inventory on new Mustangs. I contacted them from out of state and got a good out-the door price right away. I could have spends ...

    Dealer Response

    We're happy to hear that you found us so helpful in the purchase of your new vehicle! We sincerely appreciate your business and hope to continue t...


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    They have a huge inventory on new Mustangs. I contacted them from out of state and got a good out-the door price right away. I could have spends days of negotiation with some local dealers and most likely would never have gotten anywhere close to where they were at with their low hassle-free price. I flew up there, was picked up by the sales rep at the airport and was on my way home with my brand new Mustang in less than 2 hours.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're happy to hear that you found us so helpful in the purchase of your new vehicle! We sincerely appreciate your business and hope to continue to serve you for many years to come. Safe travels!


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  • Rough start, but excellent experience overall

    I had trouble with rust on my 2006 Escape, where the subframe rusted through completely. I wanted them to give me an estimate to replace the subf...

    Dealer Response

    It is great to read such wonderful comments about your recent experience with us! We try to provide all of our guests with a great atmosphere and ...


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    I had trouble with rust on my 2006 Escape, where the subframe rusted through completely. I wanted them to give me an estimate to replace the subframe but one of the service managers thought there might be additional issues, and he sent me over to the collision center (body shop), where the rates are a lot cheaper. The collision center verified that the frame rails were to too corroded for them to repair and warranty the work, and they gave me a number of options to consider (taking it elsewhere, discussing with Ford, or scrapping the car). This wasn't good news, but it was honest and helpful. I was aware of some of the rust damage after replacing control arms, a brake line and some other pieces, so I know the assessment was honest and correct. I ended up purchasing another vehicle--a certified 2013 Fusion. But after looking at the prices more carefully I realized that I should have bought a new 2017 model instead. So after 2 weeks and after the right vehicle showed up in their inventory, I asked if I could get the 2017 instead. I had felt pressured to buy the 2013 car and didn't feel as though I got clear information, but I didn't expect them to be so accommodating. The title hadn't cleared yet, so they backed out the sale of the 2013 vehicle and let me buy the 2017. I'm still in a bit of shock that I was treated so well. The first purchase felt rushed and confused and the salesman wasn't as helpful as I had expected. But the second salesman they gave me made the purchase easy and very pleasant. I ended up getting a very good deal, and I'm thoroughly impressed at how well things turned out. And that's the reason I'm writing this--I want to show my appreciation to Koons Ford in Sterling for making sure I was satisfied. I had to do some complaining to get the deal I wanted and to be thoroughly satisfied, but I'm glad I went to Koons, as I don't think other dealerships would have been as accommodating. I highly recommend this dealer as someone who will "make things right" if there are any problems.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    It is great to read such wonderful comments about your recent experience with us! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.


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  • Great Experience with Sales team

    We recently bought an Edge from Alex Assefa at the Koons Ford in Sterling and were very impressed with the process. Alex was very professional an...

    Dealer Response

    Thanks for the review! Congrats on the new car!


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    We recently bought an Edge from Alex Assefa at the Koons Ford in Sterling and were very impressed with the process. Alex was very professional and did not pressure us into anything. He was the main reason we bought a car from this dealership. Even after the purchase, he has been attentive to our needs. Also, we ended up LOVING the Edge he sold us and will most definitely be suggesting him and this specific dealership to our friends.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the review! Congrats on the new car!


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  • Smiling review

    I have been a customer here since 1989, so I've seen lots of changes in personnel, but one thing has remained constant: exceptional customer serv...

    Dealer Response

    Thank you so much for the review, Terre! Come back and see us again soon!


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    I have been a customer here since 1989, so I've seen lots of changes in personnel, but one thing has remained constant: exceptional customer service in the Service Department. I have referred friends to see my Service Advisor Allen Schindler on several occasions, and his amazing team of experts took care of problems where other dealerships fell short. My cars are getting up in years (an 03 GT and 08 Escape), but I never have to worry about their mechanical welfare as I know they are well cared for by Allen and his team. Allen and Paul (one of his team members) have been a source of comfort for me and my vehicles for many, many years. Highly recommend you give them a try if you're not already a fan! Happy trails....

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much for the review, Terre! Come back and see us again soon!


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  • Alex Assefa - Sales

    Alex Assefa was the man during my process of getting yet another car from Koons, He was very professional, knowledgeable and made the process as e...

    Dealer Response

    Thomas, thanks for the five star review! Congratulations on your new vehicle!


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    Alex Assefa was the man during my process of getting yet another car from Koons, He was very professional, knowledgeable and made the process as easy as possible... I would recommend going to him when looking for a car.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thomas, thanks for the five star review! Congratulations on your new vehicle!


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  • Best car buying experience EVER!!!! See Eman!!

    Eman K. is the Salesman who sold me my beautiful car! Fully loaded.. everything I wanted and I was upside down on my trade in by 10k. He remaine...

    Dealer Response

    It is great to read such wonderful comments about your recent experience with us! Please let us know if there is ever anything else we can do for ...


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    Eman K. is the Salesman who sold me my beautiful car! Fully loaded.. everything I wanted and I was upside down on my trade in by 10k. He remained optimistic yet realistic..and made the deal work!!! Very professional and great listener. Don't see anyone else but Eman K and Danny I. I guarantee you will be pleased for sure!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    It is great to read such wonderful comments about your recent experience with us! Please let us know if there is ever anything else we can do for you! Safe travels!


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  • Excellent salesman - Stephen Arnold

    My mother-in-law and I were shopping for a new or certified pre-owned car. We told Steve exactly what type of car we wanted, including the price ...

    Dealer Response

    Thanks for the review!


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    My mother-in-law and I were shopping for a new or certified pre-owned car. We told Steve exactly what type of car we wanted, including the price range. His excellent customer service and product knowledge allowed us to procure the car that my mother-in-law the same day. Steve avoided doing any hackling or going through the buy with becoming frustrated. I plan to purchase a Ford F-150 for my father from Koon's before year's end based solely on our experience with Stephen's seamless process from the moment we came into the dealership until we left completely satisfied with vehicle we purchased.....Thanks again Steve for outstanding professionalism and dedication to customer satisfaction.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for the review!


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  • Amazing Sales Customer Service!

    After searching for a few weeks and nearly buying a used truck, we met Alex Assefa at Koons Sterling Ford. Alex went above and beyond to listen to...

    Dealer Response

    We are happy you had a pleasant experience here at Koons Sterling Ford. It's good to hear our team is living up to the promise of providing fantas...


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    After searching for a few weeks and nearly buying a used truck, we met Alex Assefa at Koons Sterling Ford. Alex went above and beyond to listen to our needs, give us several options that worked for us! He kept us informed of the process every step of the way. Alex was the ONLY salesperson that we came across in our search that truly worked for us and showed sincere care. With 4 kids in tow, Alex made the process smooth and painless and made our buying experience a definite 5 star event. Thanks to Koons and Alex Assefa! We can't wait to refer all of our friends!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are happy you had a pleasant experience here at Koons Sterling Ford. It's good to hear our team is living up to the promise of providing fantastic service to our customers.


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  • THE BEST!

    Looks like they are listening to customer's expectations. Mike Brownlee was amazing to get me a very good deal on 2016 Mustang. Steve Brown and Jo...

    Dealer Response

    We are happy to hear of your positive experience with our location. Exceptional deals and positive customer service come standard with the dealers...


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    Looks like they are listening to customer's expectations. Mike Brownlee was amazing to get me a very good deal on 2016 Mustang. Steve Brown and Joey Stickman were also great by fixing the customized front plate bracket for a very low cost. Highly recommended!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are happy to hear of your positive experience with our location. Exceptional deals and positive customer service come standard with the dealership. If there is anything else we can do for you, please give us a call.


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