"Experience Clear and Simple Car Buying and Selling"
TL;DR: CarMax sold me a lemon, it's been over two weeks and they still haven't fixed it. The customer service experience has been rotten, and... I regret buying from CarMax. A few years back I sold my GTI to a CarMax in LA and had a really good experience. I recently moved to Denver and decided to update to something with all wheel drive, so I thought I'd try buying from a CarMax. I found a 2012 Audi Q5 that I really liked, and the entire sales process was really smooth. My sales rep Joe was great and a pleasure to work with, but it's been a total hassle dealing with them ever since. The day after I drove the Q5 home (I bought it Tuesday, September 4) I got flashing warning lights on the dash. I called CarMax and they apologized and set me up with an appointment to get it fixed. I took the Q5 in the next week (Weds, Sep 12) and they identified a couple faulty sensors that needed to be replaced. The catch was they weren't available to service the vehicle for two more weeks (they gave me an appointment on Mon Sep 24). When I asked if I could take it to another shop to get it serviced sooner, I got a flat no. A faulty sensor sounds like nbd, but it was causing the Q5 to lurch unpredictably when accelerating, so I didn't feel like it was safe to drive. Instead of stepping up to the plate and fixing this lemon they just sold me a week ago, they've now had my vehicle for going on a week, and as of today (Weds, Sep 19) I haven't had any word from them. This has really taken all the fun out of getting a new ride. I regret going with CarMax and will never buy a car from them again.
Good place but waiting time was a lot for meeting salesman I waited him over a hour
I found a vehicle I was purchasing for our company and drove an hour and a half to test drive the vehicle. Told the sales guy that I wanted to buy it but... scheduled my mobile mechanic to come and do an inspection first. Found 2 problems that they said would be corrected and the vehicle was placed on hold. I followed up and realized my sales guy left town for a couple of days and someone else would follow up. No call/ email / text back. Called back, confirmed with the office it was being held and repaired for me and that they would call when it was done. Three days later I called back and they had sold it the week before to someone else, who coincidentally was returning it because something was wrong with the vehicle. I had the check book in my pocket and didn't get a car that I wanted. So no, I would not send my friends and or family here, but there is no way they could do that crap all the time so might be worth trying.