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Reviews

Average Ratings

3.9
17 lifetime reviews.
  • 2017 Chevy Malibu

    Customer Service and Satisfaction seems to be their first priority.


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    Customer Service and Satisfaction seems to be their first priority.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Our buying process experience very pleasant

    Tricia was wonderful; she made our buying process experience very pleasant. Not only was our salesperson a pleasure to work with, so was our finac...


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    Tricia was wonderful; she made our buying process experience very pleasant. Not only was our salesperson a pleasure to work with, so was our finacing person - Jessie. My overall experience was awesome, I'm loving my new car, and I would recommend this dealership to anyone looking to buy a Chevy.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • New Car Purchase

    Tricia was great and was amazing to deal with in buying mr new Volt!


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    Tricia was great and was amazing to deal with in buying mr new Volt!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • A great exciting experience to purchase a new vehi

    My sales associate was a tremendous help, management worked with my needs and staff was overall friendly. They made this a great exciting experien...


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    My sales associate was a tremendous help, management worked with my needs and staff was overall friendly. They made this a great exciting experience to purchase a new vehicle

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • A great exciting experience to purchase a new car

    My sales associate was a tremendous help, management worked with my needs and staff was overall friendly. They made this a great exciting experien...


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    My sales associate was a tremendous help, management worked with my needs and staff was overall friendly. They made this a great exciting experience to purchase a new vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Dissatisfied and disappointed

    My experience at the Premier Chevrolet of Buena Park was mildly satisfactory, to say the least, and that was not aided at all by your service repr...


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    My experience at the Premier Chevrolet of Buena Park was mildly satisfactory, to say the least, and that was not aided at all by your service representative, Steven Hollon. Upon my arrival, Steven appeared to be very knowledgeable and helpful; he itemized the entire bill of work that would be performed on my vehicle, and the approximate total. He said that he would call me when the car was ready or if they had any questions regarding the work, and confirmed my phone number. Per the work order paperwork I received from Steve earlier that afternoon, it stated the vehicle was “promised by 18:00 (6:00 PM)”. As the day went on, I never received a phone call regarding questions on my vehicle, nor if my vehicle was ready. By 6:00, I called the dealership and was informed that everyone in the service department had gone home for the day. I drove myself to the dealership (luckily my family owns multiple vehicles), and spoke with Gary, the service manager. Gary apologized for the inconvenience, handed me my keys, and I was on my way. If this was how the story ended, your survey would have a much more positive rating. However, the following morning, I received a phone call from Steve Hollon. This was not a follow-up apology, but instead an attempt on Steve’s part to cover himself, and place the blame on me for his mishap. He stated that he told me that the car was promised at 5:30, and it was my responsibility to come and get it, phone call or not. He then proceeded to inform me that the car was ready, and I told him that I had already picked it up the night before. Steve then tried to pepper in an insincere excuse relating to how he had to deal with loads of people yesterday, but it sounded more like a habitual, scripted line rather than a sympathetic explanation for his actions. There are several things wrong with Steve’s logic and reasoning here, which bring up some general concerns and questions regarding the way business is conducted in the Premier Chevrolet of Buena Park service department. Firstly, per the paperwork, the car was promised by 6:00, not 5:30, so why would he state otherwise? Secondly, even if it were actually promised at 5:30 and I did not show up, why didn’t he call to ask if I was aware my car was ready? Thirdly, why didn’t he check to see if the car was still there before calling me the following morning? From my own experience working in customer service roles, this type of behavior would not be tolerated. A customer service representative should not try to argue with the customer about who is right and wrong; instead, he should be looking for a solution to the problem, understand where the lack of communication emanated from, and work to mitigate that in future transactions so as not to lose business. Instead, he is making me reconsider ever returning my car to the Buena Park dealership for future service, if this is the kind of service I get.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Completely disappointed and dissatisfied

    My experience at the Premier Chevrolet of Buena Park was mildly satisfactory, to say the least, and that was not aided at all by your service repr...


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    My experience at the Premier Chevrolet of Buena Park was mildly satisfactory, to say the least, and that was not aided at all by your service representative, Steven Hollon. Upon my arrival, Steven appeared to be very knowledgeable and helpful; he itemized the entire bill of work that would be performed on my vehicle, and the approximate total. He said that he would call me when the car was ready or if they had any questions regarding the work, and confirmed my phone number. Per the work order paperwork I received from Steve earlier that afternoon, it stated the vehicle was “promised by 18:00 (6:00 PM)”. As the day went on, I never received a phone call regarding questions on my vehicle, nor if my vehicle was ready. By 6:00, I called the dealership and was informed that everyone in the service department had gone home for the day. I drove myself to the dealership (luckily my family owns multiple vehicles), and spoke with Gary, the service manager. Gary apologized for the inconvenience, handed me my keys, and I was on my way. If this was how the story ended, your survey would have a much more positive rating. However, the following morning, I received a phone call from Steve Hollon. This was not a follow-up apology, but instead an attempt on Steve’s part to cover himself, and place the blame on me for his mishap. He stated that he told me that the car was promised at 5:30, and it was my responsibility to come and get it, phone call or not. He then proceeded to inform me that the car was ready, and I told him that I had already picked it up the night before. Steve then tried to pepper in an insincere excuse relating to how he had to deal with loads of people yesterday, but it sounded more like a habitual, scripted line rather than a sympathetic explanation for his actions. There are several things wrong with Steve’s logic and reasoning here, which bring up some general concerns and questions regarding the way business is conducted in the Premier Chevrolet of Buena Park service department. Firstly, per the paperwork, the car was promised by 6:00, not 5:30, so why would he state otherwise? Secondly, even if it were actually promised at 5:30 and I did not show up, why didn’t he call to ask if I was aware my car was ready? Thirdly, why didn’t he check to see if the car was still there before calling me the following morning? From my own experience working in customer service roles, this type of behavior would not be tolerated. A customer service representative should not try to argue with the customer about who is right and wrong; instead, he should be looking for a solution to the problem, understand where the lack of communication emanated from, and work to mitigate that in future transactions so as not to lose business. Instead, he is making me reconsider ever returning my car to the Buena Park dealership for future service, if this is the kind of service I get.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Purchased new Chevy Equinox

    My salesman was very helpful and I had a good experience.


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    My salesman was very helpful and I had a good experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Lesson learned

    Previosuly, they have called to let me know my car was ready and when I got there and checked in with someone who advised they were having someone...


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    Previosuly, they have called to let me know my car was ready and when I got there and checked in with someone who advised they were having someone bring my car out, I waited 1 hour and a half, spoke to two guys who asked if my car had been brought out yet and when I let them know it hadn't they couldn't believe it themselves and would leave me to wait once more with no immediate action to bring my car out or apologize. This time around I paid $79 for tire rotation and oil change but when I got home my gauge once again showed the code 82 that I had originally went in for and waited two hours with an appointment for just earlier that day to be removed. The customer service that day from Rick that works there was negligent. I described to him the issues I've had with the customer service here. The two recalls I've had to bring my car in, I was never offered a courtesy ride home so I've waited both times several hours in the lobby. The hour and half wait I did after I got a call that my car was ready to be picked up a separate time, the fact that every time I've come in the service agents at the desk do not acknowledge the guests in front of them but rather wait for you to advise what you are there for- I explained to Rick that me having to return on my day off for them to complete the job I paid for by fixing the gauge calls for some accountability and or discount on the service since I used my time and gas for them to complete the job paid for. He shook my hand and let me know it was not his fault, but the men who services my car and that he did all he could to help me out. I advised Rick that as a manager blaming his staff does not excuse his behavior or the lack of management from him, that I also work in customer service and when a guest has to return for a job we did not do it is always on me to take care of them more and meet there expectations but I left there with my expectations not met and feeling even more disappointed than previously. I would have looked further into the service provided after buying your car and taken that into factor before buying from here. I am saddened by the lack of respect from the staff I encounters in the service department.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Premier Chevrolet of Buena Park

    Premier Chevrolet is a very good organization; they are not high pressure, but will work with you to get the best deal. Their staff is attentive a...


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    Premier Chevrolet is a very good organization; they are not high pressure, but will work with you to get the best deal. Their staff is attentive and listen to the customer. you can say no to what you do not need or want; and they will not pressure you. Very helpful.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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