Fitzgerald Toyota Gaithersburg

Qualifier: We did our first business with Fitzgerald in maybe 2001 or 2002. The Santa Fe I mention below just turned over 100,000 miles and runs like a sewing machine thanks, in part I'm sure, to regular routine service by Fitzgerald. I just found out about this site and can't neglect mentioning their excellent service. We've done business with Fitzgerald's Lakeforest dealership two times, and while I hope not to see them for anything but service for a long, long time, we'll be back the next time we need to buy either new or used. Our second visit to them was for a new vehicle after my wife had paid enough minivan dues to escape to something more fun to drive. She had her eye on a friend's Subaru, so we went to Fitzgerald because they sell Subaru's and because of an unbelievable earlier experience with their honesty. Natalie suggested that we take a look at a Hyundai Santa Fe in addition to the Subaru. We stopped at the Santa Fe and never made it to test drive the Subaru. I wasn't excited about buying a new car (and certainly not a Hyundai). Dave Ramsey would kill us and I hate turning loose of new-car money. I was impressed with how tightly constructed and rattle-free it was, my wife liked it a lot and the price was considerably below a comparable Subaru. Online Santa Fe reviews are really positive, so we decided to roll the dice. The dealership people were a pleasure to work with on this. Bill even took over for Natalie when she had a family emergency and we never missed a beat. Service is likewise exceptional; prompt, fair and with a really nice loyalty program. They also have a quiet customer lounge away from the TV room! I mentioned this being our second purchase from Fitzgerald. Our first was for a used van; the price was right for the vehicle in as good a condition as this one was and it was way easier to deal with a car seat in the van vs. our Jeep Cherokee. We had shaken on the deal and were in the finance office - usually the worst place on earth to find oneself. One of the salesmen came in and told the finance guy that the van had already been placed into the newspaper ad for the weekend's run, but for a thousand less than was on the sticker - and to take the thousand off of the price. That completely floored us; they didn't have to do that and we would have never been the wiser. That one act prompted us to look for the new vehicle there and we couldn't have been happier with the experience. I tell this story whenever I can because it's so indicative of their level of service and because this attitude is so very rare today. Five stars all the way.

Sophia meticulously walked me through every step of the purchase process. I've been to a number of dealerships around and my experience at Fitzgeralds Lakeforest Hyundai was the best. Sophia made it super easy and straight forward. Would definitely recommend.

excellent In every way very nice people well organized and always with a smile, that's something that I really appreciate when it comes to customers satisfaction..

The dealer experience is the window into the maker. This dealership was very professional and we felt no pressure to buy a vehicle greater than what we needed. That is a great way to do business!

It was a very pleasant experience. Staff are very helpful and catered to our needs. We plan to return for future purchases of our vehicles. Thank you.

They have a huge variety of cars and make the selection process really easy. My family was looking for a car to accommodate us, we were truly pleased with the final result. The salespeople are truly nice, patient, accommodating and provide great customer service.

excellent service, David was an extraordinary person and very helpful. He really gave me the best option according to my needs and my possibilities. So friendly

I was a devoted Acura customer & then tried a Hyundai initially for our au pair & then for myself & love their cars. And the sales folks at Fitzgerald are great to work with. They are up front w/everything. I have worked twice now with Maria Fittro & she is the most genuine car sales-person you will ever meet. Will not try to oversell you. Highly recommend this dealership!

Great salesperson, excellent purchasing experience. No pressure and very knowledgeable. We will definitely come to Fitzgerald first for our next vehicle and definitely recommend Chris to friends.

I rate the staff and the organization excellent. Thank you for a great effort!great work, great people,great product, great service.I look forward to doing business with you in the future.