Puente Hills Mitsubishi Hours
At Puente Hills Mitsubishi we strive to provide outstanding professional service in all areas of our automotive dealership. We are proud to present Mitsubishi models and are confident we can find the new car or SUV of your dreams. Looking for a new 2017-2018 Mitsubishi Lancer, Outlander, Outlander PHEV, Outlander Sport, Mirage, or the new Eclipse Cross? We will do everything it takes to get you that new Mitsubishi model equipped with the features you desire.
Please call and ask Albert Rosales, Internet Director today!
"Triple Diamond Dealer Award Winner!"
Oil, Filter Change
Air Filter Replacement
$17 and up*
$150 and up*
If there was a zero star, i' d have give em a zero. Its a typical "bate and switch" operation. Absolutely not trust worthy what they say... or list on the websites. I called them for a vehicle, first off the sales man does not have basic ettiquettes how to talk to a customer, then the price i was told was atleast $4-5k more from the advertised price. They blamed it to www that they made mistake, so i asked for another car with different color and same story. It was a JOKE !!!!They have absolutely no desire to fix things up given they are poorly rated all over. They hung up the phone in me when i briught this up trying to help. If you wanna waste your time, yeah go ahead call them but u wont get anywhere.
Yeah okay, I saw the reviews, read them, and figured its just another persons opinion. I wanted to buy a new car and sales was able to answer all my concerns... but my credit wasn't where it should be to buy. But, the salesperson next to me had a customer who was relentless. She was demanding items that the sales person tried to appease. That customer was rude and in some cases harassed the sales person. Sales person stayed calm, never raised her voice. The abusive customer walked out but not because of how she was treated by the dealership. Personally, I will come here when my credit is better.
As a first time buyer I thought it was going to be difficult to get a car, but the staff was willing to listen to me and they helped me get the car I wanted... at a great price.
Joshua, it was a pleasure to read about your first buying experience working with our staff. Congratulations on your new car! Our top priority is deli...vering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look forward to seeing you again in the future! Sincerely, Sonny Nejad, General Manager 714-709-3662
GET YOUR ACT TOGETHER! This is definitely the WORST WORST Experience EVER with any car dealership. I have leased and purchased several cars and haven’t... come across such dealership. They DO NOT HONOR THEIR WORDS. Be it in writing or verbal. Dealt with Jeff and Terry and both mislead us with the numbers for Outlander PHEV that we were trying to lease. I was driving with a 6 Months old from Rancho Santa Margarita (40 miles drive). Paid toll both ways and confirmed with the salesperson at least 5 times before coming about the numbers. He texted the number as well but words and written words means nothing to these crooks. They blaimed it on internal miscommunication and gave number $70 over what was quoted on text and phone. Apparently the owner ows the Anaheim dealership too so never going there as well. Watchout and do not waste your time! #Mitsubishi #OutlanderPHEV #WorstDealership #StayAway
Terrible Place to buy a car - Really Bad Customer Service will never recommend this palace to anyone else. I bought a Outlander PHEV about 2 months ago... . I bought it for the green decal as I work very far away. They charged me $22 as well. I checked in with them after 2 weeks to know the status and they told me that it has been ordered and will take about 3-4 weeks. Next I checked in after 3 weeks as I was beginning to grow suspicious and they check my VIN number and said it has been ordered and said be patient. but I asked then if I could apply from myself but they said it has already been ordered and this would delay it a bit further. So after another 2 weeks,I checked in again as I was really pissed off by then and they transferred me to Debbie and she said it was not ordered at all and you have to order it on your own. So basically they were giving me the wrong information from the beginning or did not know what they were talking about . I am totally disappointed with there service and would advise to use this place cautiously.
I have contacted them for a car that I was interested and told them that I would arrive soon (1-2 weeks) and if all goes well I would go over there the... first day I arrive and buy the car. I was also willing to send a deposit to lock up the car. However, they stopped responding to my emails as soon as they heard that I would not come in that day. Instead, they ignored my emails. This is 2017, and they should understand that some people might want to arrange their business online instead of haggling in dealerships.
John- I would like to thank you for bringing your concerns to our attention as they are very important to us. I would appreciate the opportunity to di...scuss and resolve the issues you had. Please contact me at your convenience. We would be grateful to regain your business. Sincerely, Sales Manager Alex Jacinto 562-686-6384
Worst experience ever!!!!! I wouldn't recommend to anybody
Maria-I would like to apologize for the negative experience you had with us. I would appreciate the opportunity to discuss and resolve the matter as i...t is important for us to know what went wrong and how we as a company can improve. Please contact me at your convenience, we would be grateful to regain your business. Sincerely, Sales Manager Alex Jacinto 562-686-6384
Terry Grey was fantastic. He just kept working until he found what we were looking for. Our experience at another dealership was disappointing, and we... were so happy to have Terry work with us.
Pamela- Thank you for this positive review! I am happy to hear Terry took great care of you which is the reason why he is such a great asset to our te...am! Congratulations on your new vehicle! If you have any questions or concerns regarding your vehicle, please feel free to contact us. We look forward to serving you again! Sincerely, Sales Manager Alex Jacinto 562-686-6384
I always here horror stories of Dealerships, but I had a great experience and my Very first new car and I'm very greatful and happy I had a sales person... that took great care of me.
Aaron, thanks for this great review! We can't tell you enough how much we appreciate our team. They do a fantastic job and we are very happy that they... were there to take care of you! Congratulations on your new car. Thank you again and we always look forward to working with you again in the future! Sincerely, Sonny Nejad, General Manager 714-709-3662
I was helped quickly for my first scheduled maintenance although I didn't have an appointment and was surprised to find out it was free. Thank you
Thanks for your perfect review, John! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer... service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Sonny Nejad, General Manager 714-709-3662