Russell Motor Company

Reviews

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8 lifetime reviews.

  • 5.0 out of 5
    November 5, 2014

    Just bought a 2004 Honda Element and my wife and I could not be any more happier!!! The guys up there are absolutely amazing people, very friendly and... very honest! They have seen to it that we are satisfied with our purchase and if we have any problems with our car they are taking it to the mechanic and seeing it gets fixed. Can't find a place with better customer service as this one!!!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 9, 2014

    I purchased a 2005 Chevy pickup from Russell Motor co. I couldn't be happier. I live in Colorado and saw this truck on line. After talking to Belman Gallo... and making the deal, Steve Russell met me at the airport with my truck. It was everything they said and then some. I would recommend Russell Motors to anyone looking for a pickup weather you live in or out of Texas. It saved me several thousand dollars over buying in Colo.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    November 29, 2013

    Great place to buy a Truck. These guys really know how to treat a customer, not only during the sale, but afterwards as well. Without telling too much... of my story, I got the truck I wanted, the deal I wanted, with the dealership support afterwards. I could not be happier. Both Belman Gallo and Steve Russell were great to work with and I will contact them for my next vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    July 6, 2013

    I have been searching for a heavy duty truck to pull my 35' 5th wheel camper. I came upon Russell Motor Company and Belman Gallo, their representative.... What a first class dealership this is! After viewing their many pictures, reviewing the equipment on this truck, and talking with Belman, I purchased their 2006 F-550 Ford diesel truck equipped with a Chariot hauler body. Belman made all the contacts and arranged to get the truck shipped to me. It only took three days from pick up to delivery and I live nearly 900 miles from their location. Belman was very helpful and went beyond what I expected from a used vehicle dealer. After we talked about why I was buying this truck, Belman had some appearance work done at no additional charge to me. The truck looks and runs great. It is just what I was looking for and the price was very reasonable for a truck this nice. Give these folks a chance to show you what they have if you need a used vehicle. They truly make every effort to make sure the vehicles they sell are dependable and look good.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    June 6, 2013

    I had very positive experience with Russel Motor company, would recommend them to others. Had a little trouble with the financing on my end and they were... very patient. Had some trouble with the paperwork, due to what state of Kentucky wanted and they helped me work through it. They thoroughly go over all the vehicles they sell. They actually went over mine twice, found some issues with some things and fixed them, with no charge to me. I was sirprised, when they told me that. Its nice to know, there is some honest dealers left.Belman the service manager, did a outstanding job of keeping me informed of everything going on. He is a credit to Russel Motors. Edward Turner.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    May 7, 2013

    We purchased a 2002 Chevy Silverado from Russell Motor Company, it was the best decision we made! They were very patient as we were trying to get financing.... After getting the financing we decided my husband would fly to Texas and drive the truck back home. Russell Motor Company picked him up at the airport and bought him breakfast. They closed the deal over breakfast to save him an extra hour and a half of driving. After he got home they called to check on him and the truck. If you are looking for people who care about your vehicle buying experience make Russell Motor Company your first call!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 9, 2013

    I was leery of buying a vehicle online, but I wanted to buy a rust free southern truck. I searched online and ran across the Russell Motor Co and they... had a very nice looking vehicle, but I also know that pictures can be deceiving sometimes. I called them about the truck and had a pleasant conversation with the salesman who assured me the truck was indeed very nice. I decided to drive the 850 miles to get the truck and was pleasantly surprised to get a call from them on my way there to see how my trip was going and to see if they could do anything for me before my arrival. I arrived at their lot and was greeted as if I was an old friend. The deal went very smoothly but a problem arose after the purchase that was just one of those unpredictable things that "just happen." The owner of the dealership offered several solutions that were above & beyond what I would have ever expected. He worked late into the night to get the repair done and had me on my way home the next morning. I have not seen the level of customer service that these guys gave to me, especially in a used vehicle dealership! They called the following day to make sure I was having no problems on my trip back home to Indiana. Wow is all I can say for these guys! I know that the next time I am shopping for a truck, the Russell Motor Co. will be the first place I look! 3 thumbs up Steve & Belman!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 8, 2013

    I was a little leery of shopping out of state for a vehicle, but I wanted a rust free southern truck. I found Russell Motor Co online and decided to call... them. From the first time I spoke with them, I was impressed, but it was an 850 mile trip for me and I was still uncertain. On my way there, they called to make sure all was going well and to see if they could do anything for me. I arrived at their lot and was greeted very nicely and genuinely. The truck was as nice as they had advertised it to be, A problem arose that happened after I purchased the vehicle that was just one of those unpredictable things that happen and they worked late into the night to correct it and had me on my way back home the next morning! I They even called the next day to see how my trip was going! It was very refreshing to see customer service at this level. You just don't see that these days. I know the next time I am shopping for a truck, they will be the first place I look! It was worth the trip for sure!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

Russell Motor Company

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