Reviews

3.8 out of 5 3.8
330 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    May 22, 2018

    They told me they would “throw in” a warranty to “sweeten the deal” without disclosing that they were adding an extra $4,000 to... the contract

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    July 29, 2017

    I showed up a day early (had a Saturday appointment) to buy my Santa Fe Sport. Everyone at the dealership was friendly and welcoming. The facilities... are clean and bright. Brian Webb was my sales agent - he was fantastic. He was patient and explained the car's features and set up my phone once the car was purchased. Donnie Harris is the finance manager. He did a great job getting my loan set up. I love this dealership. Easiest car buying experience I have ever had - anywhere.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • September 7, 2017

    I bought a cpo Mazda CX-9 here and the salesman was quite nice and helpful.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    July 23, 2017

    Thank you Kim Caceres for making my car buying experience wonderful! I just bought a 2017 Mazda 3 hatchback and the process couldn't have been better.... Kim was very attentive and informative, couldn't have asked for a smoother car buying process.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 3.0 out of 5
    October 9, 2015

    Finally got my call answered with a unrealistic trade in value for my car.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 1.0 out of 5
    October 7, 2015

    Called and talked to a Brian in sales and told him I have a trade in. I sent him a text with my car specification (I live far from the dealer) to get... an idea on my cars value. Never got a text or call back the next day in fact he wouldn't even answer my car!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    January 28, 2015

    Salesperson (David) and Manager (Rocky) were professional as well as personable. They listened to our needs and worked with us to meet them. We never... felt pressured and drove away with the perfect vehicle for us.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Christopher, Thank you very much for the feedback about David and Rocky! We value your opinion and we appreciate the time you took to submit a review.... Our goal is to ensure you are satisfied with your purchase and the sales process. It sounds like we hit the mark and that makes me proud! Congratulations, on the purchase of your vehicle and we look forward to serving you in the future. Sincerely, Tanya D. Johnson Administrative Coordinator Romero Hyundai Mazda 909-457-3453 tanya@romeromotors.com

  • 5.0 out of 5
    January 27, 2015

    first time I had ever owned a Mazda or been to your dealership. Your team was very communicative and helpful.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Michel, Welcome to the Mazda family and thanks for choosing Romero Mazda! We appreciate your feedback and we hope that you will visit us in the futur...e for your vehicle service needs. If you ever have any questions about your vehicle, feel free to give us a call and please "like" us on Facebook! Again, thanks for doing business with Romero! www.Facebook.com/RomeroMazda Thanks, Tanya D. Johnson Administrative Coordinator Romero Hyundai Mazda 909-457-3453 tanya@romeromotors.com

  • 5.0 out of 5
    January 27, 2015

    Amanda the Cust Svc rep was awesome. Quik service, very polite and even went and gave me an update while I was waiting.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Patricia, Thanks so much for your time and feedback. We appreciate your kind comments about team member Amanda and the service you received. Your ...satisfaction is our priority. We hope to serve you in the future. Sincerely, Tanya D. Johnson Administrative Coordinator Romero Hyundai Mazda 909-457-3453 tanya@romeromotors.ocm

  • 5.0 out of 5
    January 12, 2015

    Nice to see same familiar faces they explain in detail the service that needed to be done and at the end give future suggestions as of what your vehicle... might need. All very friendly.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Estela, Thank you for the feedback. We appreciate your time and we're thankful that you chose to allow us to service your vehicle. We value your b...usiness and we hope to continue to provide quality service when you visit our dealership. Sincerely, Tanya D. Johnson Administrative Coordinator Romero Hyundai Mazda 909-457-3453 tanya@romeromotors.com

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