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3 lifetime reviews.
We had a really amazing experience. I will be buying all my cars from Shaun Fender from now on. We drove in from out of town so it was important that ...everything was in order before I arrived. Shaun handled most of the paperwork over the phone. We were in and out of the dealership with a new truck in less than one hour, and most of that hour was spent looking at the truck. Daniel(finance) had all the financing paperwork in order and I actually only spent about 10 minutes in his office. The entire process was ridiculously easy and enjoyable. It was a really amazing experience!!
Well the guys were a bit tough at first but they were willing to come to an agreement that helped me "the customer" which was a good sign of character... and willingness to work with the customer, I was pleased with the deal we came to and I will come to Randall Noe ford again in the future, Perry Henderson The Second was my sales guy and he did a great job explaining all the details, great job guys!
I had asked a lot of questions via Email. Was contacted by 4 different people, all asking for the same information. I wrote an email asking them all t...o get together and then contact me. Never heard another word. Got a voucher in the mail for $10,000.00. I thought this was a great incentive and maybe they felt bad for the, up to now, terrible customer service. Drove to Commerce to find out the voucher was for only high dollar trucks. They knew in the beginning I was not in the market for a truck. When I got there, they wanted to do a credit app, I had already did that on line. When they found out what my payment would be for the car I was originally interested in, they just said, it would double my current payment and didn't even offer to help any more. I walked out and went to Paris James Hodge Dodge. They were remarkable in their customer service and their prices are way better. GO TO Paris, DON'T GO TO COMMERCE!!!!!!